SULTAN BIN JAMAN

Participate in the setup and startup of Seaplane Operation dedicated service for a pioneering project. Develop
Commercial Partnerships and maintain beneficial relationships with Stakeholders, Airlines and Hotels Develop and
implement commercial process of the company to obtain maximum efficiency, quality, safety, and profitability in light of
product delivery of the organization.

Led sales team, offering support and guidance to ensure seamless sales processes for clients. Managed customer relations
and promptly resolved issues while maintaining high levels of client satisfaction. Demonstrated strong coordination and
planning skills to meet objectives within specified timelines.

Supervise all activities associated with the management of Hajj and Umrah operations including planning, organisation and
guidance of associated services. Ensure availability of resources required for carrying out activities to fullest. contributions
• Hey Sultan! Can you please share 1 - 2 of your key for this role? (If any).

Managed order cycle to optimise business development while ensuring sustainability and customer satisfaction at forefront
of operations. Developed and executed effective strategies to penetrate new markets, leveraging in-depth research and
competitor analysis to gain a competitive edge. Fostered and nurtured international business relationships, expanding
business units and operations overseas.
• Consistently achieved or exceeded sales targets, closing numerous deals, and making significant improvements in
the sales department.
• Contributed to companys growth by expanding into new markets and driving successful sales.

Led sales team consisting of 15 colleagues, offering support and guidance to ensure seamless sales processes for clients.
Managed customer relations and promptly resolved issues while maintaining high levels of client satisfaction. Utilised
software tools such as Microsoft Word to create various documents and communications. Demonstrated strong
coordination and planning skills to meet objectives within specified timelines. Practiced active listening when engaging with
customers, ensuring a comprehensive understanding of requests in addressing concerns.
• Demonstrated the capacity to thrive in fast-paced environments with tight deadlines.
• Improved customer satisfaction by effectively resolving VIP flight issues and executing best practices throughout.
• Managed over 15 accounts and successfully resolved customer issues to increase sales and meet sales quotas.

Provided oversight of employee performance, addressing issues and implementing improvements to enhance efficiency
and meet productivity targets. Utilised FOS SYS system to compile data related to quotations and agreements, and prepared
sales reports to furnish management with crucial information for informed decision-making. Organised and managed sales
team schedules, aligning commitments for the benefit of both clients and the company. Played a key role in training team
members in effective strategies to achieve operational and sales targets, fostering development.
• Implemented critical approach in controlling and guiding the sales team and sales processes.
• Strengthened merchandising and promotional strategies to enhance customer engagement and drive sales.
• Mentored 8-member sales team providing with sales techniques and fostering culture of top-notch customer service.