Senior Telecom Admin
Plan C ICT SDN BHD
مجموع سنوات الخبرة :17 years, 6 أشهر
• Responsible for planning and designing of complex telecommunication device upgrades (Cisco Voice Gateways, E1/T1 Circuits, and Cisco Unified Communications, Cisco Unified Contact Center Applications and SIP connections), Jabber, Webex, Telepresence.
• Responsible for designing and implementing telecommunication devices, networks, systems, and services
• Responsible for planning and requirement gathering for Cisco Voice over Internet Protocol (VoIP) based telecommunications system.
• Responsible for designing, deploying, upgrading and supporting Cisco Contact Center Enterprise and Cisco Contact Center Express environment.
o Customization of Cisco CTI Tool Kit using c#/.Net language to integrate with CRM Database System.
o Develop a complete wallboard application using Visual C# (asp.net) and MS SQL Database for the Cisco Unified Contact Center.
o Planning, Design & implementation of Cisco WebEx Meetings for 50 users.
o Design and Implementation of Cisco Unified Presence for 2500 Users. Integration of Cisco Jabber (Windows, MAC, iPhone, iPad Android)
o Planning Design and implement PostgreSQL server in Linux platform to integrate with Cisco Unified Presence application to support persistent and group chat.
o Customization of Cisco CTI Tool Kit using c#/.Net language to integrate with CRM Database System.
o Develop a complete wallboard application using Visual C# (asp.net) and MS SQL Database for the Cisco Unified Contact Center.
o Planning, Design & implementation of Cisco WebEx Meetings for 50 users.
o Design and Implementation of Cisco Unified Presence for 2500 Users. Integration of Cisco Jabber (Windows, MAC, iPhone, iPad Android)
o Planning Design and implement PostgreSQL server in Linux platform to integrate with Cisco Unified Presence application to support persistent and group chat.
o Cisco Unified Phone System Upgrade from Cisco Unified Call Manager 6.X to 8.6.X
o Cisco Unified Contact Center Enterprise Upgrade. ICM/CVP/SIP proxy/CUCM/CUIC/SIP Dialer from version 7.X to 8.x
o DNS and IP address change for Cisco Contact Center Enterprise applications as well modify and all new call flows.
o Upgrade Cisco Unity Connection from 6.x to 8.x.
o Working as a team member in Cisco Unified Communications and Collaboration team.
o Perform day to day change activities requested by the business users. Monitoring the Syslog to view system performance and error tracing
Worked Project:
1. Deployment of SIP based Asterisk based International Call Center at Banglalink
2. Support on Avaya communication manager, PM, IC and AVP.
3. Project team member for Banglaink Contact Center Phase - 7.
o Design, Deployment & Integration of Cisco Unified Contact Center Express for Mutual Trust Bank Ltd, Bangladesh.
o Design, Deployment & Integration of Cisco Unified Contact Center Enterprise for Dutch Bangla Bank, Bangladesh.
o Tier-1 and Tier-2 support in UCCE at Warid Telecom, Bangladesh (Airtel).
1. Developed E-commerce Website using asp.net and c# programming language. 2. Desing and create relational Database Management using Microsoft SQL server 2012 Express. 3. Developed On-line Enrollment system for Adamson Graduate School. 4. Developed VoIP based Virtual Classroom and Communication System for Adamson University. This was the Final project which includes Audio, Video Communication, and Jabber messaging system. To develop this taken help from Microsoft OuterCurve project and using PCBest SIP class.