Technical Support Section Head
AL MUHAIDIB CONTRACTING
Total years of experience :18 years, 9 Months
• Section head of technology support and service desk engineers to provide the required support and services to business end users in AL MUHAIDIB contracting company.
• Assure quality of the provided services by the technology engineers.
• Improve AMC IT services that expect from the end users.
• Monitor and follow up for all IT service requests to minimize response time.
• Make sure to apply the company policies and procedures in TS and SD section.
• Provide the summary reports for IT services /problems/incidents/ engineers’ performance to IT department manager.
Supervise team of technology support engineers and service desk to provide the required support and services to business end users in AL MUHAIDIB cotracting (AMC).
Assure quality of the provided services by the technology engineers and service desk.
Improve IT service efficiency and observing the quality which can be improved for business end users.
Provided the daily report, weekly, monthly and yearly reports to high management.
Supervise team of technology support engineers to provide the
required support to business end users in NCB Head Office.
Assure quality of the provided services by the technology engineers.
Improve IT service efficiency and observing the quality which can be improved for business end users.
Provided the daily report, weekly, monthly and yearly reports to high management.
Continuity the E-learning in King Abdulaziz university business administration college (human resources).
