Business Development Manager / Unit Manager
Bayt.com
Total years of experience :15 years, 1 Months
•Responsible for the team to acquire $360, 000 annual budget.
•Managing a team of 3 Relationship Managers.
•Responsible to maintain a well-disciplined team that is capable to produce a high level of activities and revenue.
•Tracked daily sales report vs. commitment (sent comments to encourage sales team to reach their daily objectives).
•Performed monthly trainings in order to constantly update the team of our products, services, and internal system.
•Conduct monthly performance reviews for each Relationship Manager.
•Conduct bi-weekly team meetings in order to follow up with their current performance and plan their future performance accordingly.
•Shared articles/news with the team members to keep them educated about the markets they are handling.
Increasing Bayt.com product portfolio per customer through active sales
Transitioning customers who previously purchased from Bayt.com while maintaining the highest level of customer’s loyaltyMaintaining and growing transactions and revenue volumes from assigned database of customers
Identifying up-sell and cross-sell opportunities by building long-term relationships and providing quality customer service
Effectively managing the growth of approximately 120 assigned customers through transactional and solution-oriented selling approach
Determining customer’s recruitment needs and preparing proposals to sell services that address these need
Giving online demonstrations to clients on Bayt.com in order to handle objections and convince customers to buy
Duties.
Managed a number of high profile and valuable contracts and accounts.
Developed and maintained an account base, and delivered budgeted revenues as well as exceeded set sales targets.
Negotiated contracts and agreements with clients.
Prepared quotations and followed up on any quotes given.
Developed and maintained relationships with clients.
Researched markets to identify opportunities for events.
Sold sponsorship/ stand/ exhibition space to potential partners.
Liaised with marketing and PR colleagues to promote events.
Conducted Marketing Campaigns for Orange Telecommunication and Etisalat.
Conducted business deals with potential companies to acquire an advertising partner.
Handled outbound and inbound calls from external and internal customers.
Handled incoming requests from external customers by e-mail or fax and managing their inquiries or requests.
Provided information on complaints regarding specific products as well as services.
Sold products and placed customer orders in the computer system.
Transferred customer calls with complex inquiries to appropriate staff.
Completed call reports and logs, and researched billing issues.
Recognized, documented, and informed the supervisor regarding the trends in internal and external customer calls.
Recommended process improvements and researched misapplied payments.