manager hr and administration
Crystal Group
Total years of experience :10 years, 1 Months
HR Operations:
• Spearheaded full scope daily HR Operations of 3 states, by liaising with 3 direct reportees and reporting to COO & MD.
• Managed employee life cycle activities - Workforce administration related cases, grievances and ensured adherence of company policies.
• Initiated employee engagement surveys & analysis, resulting in 60% reduction in inter-departmental conflict & exceptional teamwork.
• HR Business Partnering by liaising with the functional leaderships to improve the overall organizational productivity.
• Tracking critical HR metrics and reporting to the management on weekly and monthly basis.
• Initiated mapping & provided insights of business process automations to make operations more agile resulting in better productivity.
• Represented HRD & acted as a SPOC for all human capital related information & strategies of the company.
• Organized & implemented HRMS functions of different modules by liaising with the HRMS team & business process owners.
• Collaborated with various infra vendors to develop the IT Infrastructure of the company i.e., DMS, Video Conferencing, IT AMC’s.
Talent Management:
• Developed, drafted & finalized, new as well as existing job descriptions, assisted in workforce planning & succession planning program.
• Prepared recruitment materials and posted jobs in relevant portals, network channels & encouraged succession planning internally.
• Sourced, screened, negotiated & onboarded candidates by using databases, social media, internal referral programs & job portals.
• Prepared weekly reports pertaining to priority hirings, updating recruitment tracker & apprised management with recruitment dashboard.
Payroll:
• Collecting weekly, monthly timesheets & reconciling them by coordinating them with various facilities as per company payroll policies.
• Validating payroll deductibles i.e., loan, excess telecom amounts, advances and LOP’s.
• Finalizing payroll of 3 companies by the end of each month using HRMS along with manual validation, ensuring wages and tax withholdings
comply with statutory regulations.
Organizational Development:
• Prepared benefit surveys analyzing data and comparing results to current market trends and producing reports for management review.
• Developed training & meeting matrix for Kolkata & Bhuvaneswar, conducted in depth training need analysis, executed training activities,
evaluated effectiveness of training through one-on-one interviews, post training performance & standard assessments.
• Executed complex data analysis on attrition management, employee wellness programs, succession planning and statutory audits.
• Organized induction orientation programs & initial settling in-process of new recruits.
• Initiated team building activities in several facilities for better communication, skill enhancement, employee motivation, team collaboration.
• Collaborated with business process owners and revised several shift and roaster related issues, reducing 50% manual submissions in HRMS.
• Developed PMS process, including goal setting, performance reviews by finalizing KRA’s & KPI’s.
Employee Relations:
• Laison with employees and their families in the event of mishaps, accidents, fatalities and ensured appropriate and timely support.
• Conducted investigations into employee complaints and concerns, resulting in a 90% resolution rate & 15% reduction in repeat complaints.
• Collaborated with HR supports to ensure consistency and alignment in HR practices resulting in higher manpower efficiency.
• Conducted exit interviews and analyzed data to identify exit trends and opportunities for improvement in employee retention.
• Initiated cross team engagement activities, resulting in enhancement of knowledge transfer and agile transition.
HR Business Partnering:
• Responsible for effective implementation of company’s HR Strategy policies, practices and systems with regional perspective on HR issues
and ensuring statutory compliance with all regional labor laws.
• Influencing, driving and delivering HR services to business by administering employee shared services, evaluating training needs, statutory
compliance, managing people operations, team building, manpower forecasting, succession planning, implementing employee welfare.
• Facilitating, changing & supporting implementation and successful adoption of special projects and initiatives in the business, for example,
Performance Management, Talent transformation, Talent Development and Reward exercises.
• Strong employee relations experience from handling complex disciplinary proceedings, grievance redressal, policy violation and dispute
resolution.
• Partnering with business units to retain, develop and motivate people to achieve their fullest potential by planning, managing
and providing continuous support to achieve improvement to all aspects of the organization.
• Responsible for delivery and administration of a broad range of human resources services to ensure the people strategies in the business
are aligned to corporate goals.
• Participate in comprehensive HR audits as an Internal Auditor, assisting the team in progressing and moderating operating HR policies,
guidelines, and systems.
Talent Management:
• Forecasting of manpower requirements based on business needs, & ad-hoc project requirements.
• Spearheading the entire national & international recruitment process including liaison with recruitment agencies, job advert posting,
screening, interviewing, local & overseas visa processing, resulting in recruitment over 200 key employees \[Technical & Non-Technical\].
• Proactively involved in planning and implementation of inhouse referral and succession planning programs.
• Drafting and reviewing job adverts by partnering with business process owners & also fulfilling compliance with management demands.
• Executing extensive employee background checks whilst concurrently identifying and reviewing application discrepancies.
HR Operations:
• Accountable for entire employee life cycle management of 900 + employees, providing HR support to the company & key HR projects.
• Providing monthly payroll support with data and reports related to LOP, medical leaves, deductions, reimbursements, incentives & loans.
• Managing health insurance of 500 employees by performing additions, deletions, claim reimbursements, treatment approvals, policy
renewals, invoice settlements.
• Creating purchase requisition in SAP - MM module for local purchases and following up with finance team for payments.
• Responsible for updating, maintaining HR digital storages & archives, ensuring posting of relevant information & documents in SAP.
• Assisting the Human Resource management team in driving exhaustive yearly annual appraisal by collecting data & preparing reports.
• Prepared detailed ad hoc reports, summaries and other key documents pertaining to public relations and legal submissions.
Key Responsibilities:
• Updated, maintained, and filed all sensitive information in ERP and HR Storages in an accessible and organized way and guaranteed the protection of employee’s data by keeping all records confidential and secure.
• Interfacing with Management and Heads of Department for implementing HR policies & procedures in line with core organizational objectives.
• Assisted HRM and gained exposure of hiring over 150 employees by executing diverse range of functions.
• Coordinated with recruitment agencies and assisted HRM in local & overseas recruitment.
• Liaising with HOD’s to schedule and finalise candidates for screening and interviews.
• Preparing reports on closures and decline numbers to ensure the flow of work to reach targets.
• Acting as the point of contact for HR related queries, all personnel-related paperwork and documentation.
• Coordinating with the unit heads and the delivery managers to finalize on the performance ratings.
• Conducting new employee induction, exit interviews and disciplinary meetings.
• Managing the entire gamut of LC, VISA, Passport renewals and coordinating with PRO team.
• Assisting in payroll collaboration with accounts and manpower departments.
• Responsible for monthly reconciliation of salary & wages data in compliance with Labour Authority norms.
• Managing leave and official tour trackers .
• Arranging employee welfare programs in consultation with HRM.
• Reduced grievances by handling queries and requests effectively and efficiently.
• Coordinating with Projects, Manpower sections and assisting them in various assignments and audits.
• Scheduling, maintaining training records and arranging trade skill assessments.
• Managing appraisals, promotions & increments as per eligibility with adherence to the company policies.
• Preparing and presenting weekly, monthly departmental and other project reports to HRM.
• Responsible for preparing settlements related to compensation & benefits adhering Labour Authority norms.
• Booking air tickets, arranging transportation, accommodation for new joiners/resigned/ terminated employees.
• Liaising with finance wing for timely disbursements of benefits and employee loans.
• Administered employee happiness programs and ensured team effectiveness to achieve anticipated goals.
• Liaising with manpower team for arranging transportation for offshore employees on ad hoc HRD requirements.
• Controlling sensitive documents of employees relating to safety and other industrial trainings.
• Coordinating with EID authority in case of delay regarding EID issuance to avoid penalties.
• Executed quarterly HR data reconciliation to avoid any loopholes or inadequacy.
• Coordinating with camp administrators and reporting to HRM & Operations with accurate details and promptness in case of any unusual situations.
• Developed data keeping and reduced HR spreadsheet counts by organizing main activity sheets and discarding unnecessary files.
• Handled monthly HR diaries and calendars responsibly to avoid any submission dates and penalty.
Key Responsibilities:
• Assisting & Managing daily operations and functions to the HR department.
• Monitoring adherences to Human Resources policies & assisting the HR Manager in recruitment.
• Attending management meetings, client Meetings & answering queries in absence of HR manager.
• Managing employee records / confidential databases & answering calls .
• Implementing HRIS & extending assistance on ad hoc HR Projects.
• Delivering trainings on ad hoc requirements & monitoring effective evaluation of the training.
• Liaising with HOD’s by identifying vacancies, preparing JD’s & posting job vacancies at portals.
• Sourcing & short listing resumes as per the criteria’s, executing telephonic & Skype interviews.
• Sending pre-interview information’s & location’s, coordinating with the candidates.
• Making offer letters, warning letters, penalty letters, termination letters and other necessary documents.
• Collecting Payroll information from HRIS and liaising for salary process.
• Assisting HR Manager in annual appraisal by reports and performance reviews.
• Executing inductions for new employees and briefing them company policies.
• Reviewing and handling loan requests for new employees.
• Coordinating with Insurance companies regarding quotations, addition & deletion in medical & fidelity insurance.
• Handling grievances, requests and solving them at the earliest.
• Conducting exit interviews to glean feedback from employees.
• Managing Tools, POS & Assets as per requisition.
• Maintaining records of assets through specific trackers.
• Managing documentation relating to company and employees.
• Providing timely and professional response to all staff requirements.
• Managing and improving the quality of service by following organization standards.
• Extending necessary assistance to prepare monthly HR calendars and maintain HR diary.
• Providing adequate assistance to HR Supervisor & PRO for renewals of documents & visa processing .
• Coordinating with travel agencies for flight & hotel bookings.
• Performed assigned workload with indefinable enthusiasm, commitment, honesty, dedication and drove towards contributing to continued business growth.
• Visiting different small & medium companies to meet their HR Manager / Executives.
• Sourcing candidates for recruitment consultancies and medium to large scale companies.
• Responsible for generating & updating HR contacts via cold calling across Eastern India .
• Sorting CV’s, taking telephonic interviews & initial screening of candidates according to requirements .
• Preparing and maintaining database of prospective and non-prospective clients.