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Suman Gurung, Barista Cum Cashier

Suman Gurung

Barista Cum Cashier·kcal life

United Arab Emirates

High school or equivalent, Commerce Management Business in CBSE Board

Work experience

Total years of experience: 13 years, 11 months

Barista Cum Cashier

October 2020 - Present

kcal life

Dubai, United Arab Emirates

October 2020 - Present

. Welcomes customers by determining their coffee interests and needs.
·        Prepares and sells coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as, espresso, Flat white, espresso macchiato, caffe latte, and cappuccino.
·        Operating online portal Like market deliveroo, deliveroo, chatfood, talabat, kcallife, repeat, 24h, zomato, careem, entertainment, fuel up by kcal, kcal extra etc.
·        Balancing the cash register and generating reports for credit and debit sales.
·        Accepting payments, ensuring all prices and quantities  are accurate and providing a receipt to every customer.
·        Maintaining a clean workplace and keep tracking daily opening closing inventory sheet.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

Barista Cum Cashier

October 2020 - Present

kcal life

Dubai, United Arab Emirates

October 2020 - Present

. Welcomes customers by determining their coffee interests and needs.
·        Prepares and sells coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as, espresso, Flat white, espresso macchiato, caffe latte, and cappuccino.
·        Operating online portal Like market deliveroo, deliveroo, chatfood, talabat, kcallife, repeat, 24h, zomato, careem, entertainment, fuel up by kcal, kcal extra etc.
·        Balancing the cash register and generating reports for credit and debit sales.
·        Accepting payments, ensuring all prices and quantities  are accurate and providing a receipt to every customer.
·        Maintaining a clean workplace and keep tracking daily opening closing inventory sheet.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

Barista Cum Cashier

October 2020 - Present

kcal life

Dubai, United Arab Emirates

October 2020 - Present

. Welcomes customers by determining their coffee interests and needs.
·        Prepares and sells coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as, espresso, Flat white, espresso macchiato, caffe latte, and cappuccino.
·        Operating online portal Like market deliveroo, deliveroo, chatfood, talabat, kcallife, repeat, 24h, zomato, careem, entertainment, fuel up by kcal, kcal extra etc.
·        Balancing the cash register and generating reports for credit and debit sales.
·        Accepting payments, ensuring all prices and quantities  are accurate and providing a receipt to every customer.
·        Maintaining a clean workplace and keep tracking daily opening closing inventory sheet.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

Barista Waiter Cashier

December 2018 - Present

Ognisko Cafe

Dubai, United Arab Emirates

December 2018 - Present

• Promoting coffee consumption by educating customers; preparing and serving a variety of coffee drinks, along with pastries and cookies.
• Adhered to receipt & presentation standards for specialty coffee drinks.
• Keeping track of inventory and placing new orders.
• Operating visa machine and ensuring the correct money change for the guest receipt.
• Maintains safe and healthy work environment by following organization standards and sanitation regulations.
• Serves food and beverage items in correct proportions, following all health, safety & proper sanitation guideline

Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Senior waiter/Barista/Cashier

September 2016 - October 2018

Cafe Lambretta

Dubai, United Arab Emirates

September 2016 - October 2018

Smiles & Greetings to guest accompany their table showing menu and describe about the menu and specials dish of the day.
Grinding coffee beans and making coffee e.g. cappuccino, latte, café can panna, macchiato, espresso, Americano, Turkish coffee & all kind of smoothies, juices and mock-tails etc.
Operating POS system, telephone calls, then telemarketing for delivery and take away.
Updated menu with daily offerings and specials, using personalized artistic touches.
Preparing a wide range of coffees & ensuring speedy service during busy periods.
Educates customers by presenting coffee drink menu and explaining the answering questions.
Communicating with kitchen staff, relaying special requests & feedback.
Maintained clean and organized work-space, enabling coworkers to locate resources & product.

Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Waiter

September 2015 - August 2016

Emirates golf club

Dubai, United Arab Emirates

September 2015 - August 2016

Meeting & greeting customers, building strong relationships & taking orders.
Supporting corporate events providing service & management provisions.
Handle payments (cash & credit cards) within the store counter POS system.
Well organize the mi-en-place for service.
 Dealing with high volume of customers, taking orders & serving a range of drinks at the bar.
Check regularly with the guest to make sure that they are enjoying their meals & take action to correct any troubles.
 Describe to guest about the meal and cooking method to patrons.
Reporting to the floor manager taking care of the guest satisfaction, guest complaint, analysis and taking care of the selling.

Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Senior waiter

June 2012 - September 2015

Chillybar & Restaurant

Nepal

June 2012 - September 2015

Greet the guest with warm and friendly manner, and escort customers to their tables
Serving a range of drinks & food whilst continuing to build costumers rapport.
Monitor the correct distribution of the food & beverages to the guest.
Perform work shifting changes from opening and closing timings.
Accurately recorded orders, & partnered with team members to serve food & beverages that exceeded guests expectations.
Resolving complaints to achieve positive solutions for customers & company.
Selected accomplishments consistently achieved the highest guest check averages among all full-time serves by promoting appetizers, specials & alcohol selections.
Accurately entering orders into a Point of Sale (POS) system & processing payments.

Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Education

Bhawani Kalika Hss

March 2014

March 2014

High school or equivalent, Commerce Management Business in CBSE Board

Nepal

GPA (point): 4 out of 4

GPA (point): 4 out of 4

Completed +2 Commerce in CBSE Board 2014

Skills

Courteous
Expert
Courteous
Expert
Innovative Design
Expert
Innovative Design
Expert
Marketing
Expert
Marketing
Expert
Tourism
Expert
Tourism
Expert
Hotel Management
Expert
Hotel Management
Expert
accounting
Intermediate
accounting
Intermediate
order
Expert
order
Expert
staff training
Expert
staff training
Expert
merchandising
Expert
merchandising
Expert
pos
Expert
pos
Expert
teamwork
Expert
teamwork
Expert
operation
Expert
operation
Expert
marketing
Expert
marketing
Expert
restaurants management
Expert
restaurants management
Expert
Analytical thinking
Expert
Analytical thinking
Expert
Interpersonal Skills and respectfulness
Expert
Interpersonal Skills and respectfulness
Expert
Problem solving
Expert
Problem solving
Expert
Creative thinking
Expert
Creative thinking
Expert
Dedication and enthusiasm
Expert
Dedication and enthusiasm
Expert
Task prioritization
Expert
Task prioritization
Expert
Effective communication
Expert
Effective communication
Expert
Giving a great presentation at work
Expert
Giving a great presentation at work
Expert
Point of sales system
Expert
Point of sales system
Expert
Customer Service |Remain Calm| Attention to Detail/Be sincere
Expert
Customer Service |Remain Calm| Attention to Detail/Be sincere
Expert

Languages

English

Expert

Hindi

Expert

Arabic

Beginner

Training and Certifications

Training
Food & Beverage Service
Kantipur Hotel Training Centre (Nepal)
Dec 2019
Food & Beverage Services
International Institute of Hotel Management (Nepal)

Hobbies and interests

Aviation