Suman Gurung

. Welcomes customers by determining their coffee interests and needs.
·        Prepares and sells coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as, espresso, Flat white, espresso macchiato, caffe latte, and cappuccino.
·        Operating online portal Like market deliveroo, deliveroo, chatfood, talabat, kcallife, repeat, 24h, zomato, careem, entertainment, fuel up by kcal, kcal extra etc.
·        Balancing the cash register and generating reports for credit and debit sales.
·        Accepting payments, ensuring all prices and quantities  are accurate and providing a receipt to every customer.
·        Maintaining a clean workplace and keep tracking daily opening closing inventory sheet.

. Welcomes customers by determining their coffee interests and needs.
·        Prepares and sells coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as, espresso, Flat white, espresso macchiato, caffe latte, and cappuccino.
·        Operating online portal Like market deliveroo, deliveroo, chatfood, talabat, kcallife, repeat, 24h, zomato, careem, entertainment, fuel up by kcal, kcal extra etc.
·        Balancing the cash register and generating reports for credit and debit sales.
·        Accepting payments, ensuring all prices and quantities  are accurate and providing a receipt to every customer.
·        Maintaining a clean workplace and keep tracking daily opening closing inventory sheet.

. Welcomes customers by determining their coffee interests and needs.
·        Prepares and sells coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as, espresso, Flat white, espresso macchiato, caffe latte, and cappuccino.
·        Operating online portal Like market deliveroo, deliveroo, chatfood, talabat, kcallife, repeat, 24h, zomato, careem, entertainment, fuel up by kcal, kcal extra etc.
·        Balancing the cash register and generating reports for credit and debit sales.
·        Accepting payments, ensuring all prices and quantities  are accurate and providing a receipt to every customer.
·        Maintaining a clean workplace and keep tracking daily opening closing inventory sheet.

• Promoting coffee consumption by educating customers; preparing and serving a variety of coffee drinks, along with pastries and cookies.
• Adhered to receipt & presentation standards for specialty coffee drinks.
• Keeping track of inventory and placing new orders.
• Operating visa machine and ensuring the correct money change for the guest receipt.
• Maintains safe and healthy work environment by following organization standards and sanitation regulations.
• Serves food and beverage items in correct proportions, following all health, safety & proper sanitation guideline

Smiles & Greetings to guest accompany their table showing menu and describe about the menu and specials dish of the day.
Grinding coffee beans and making coffee e.g. cappuccino, latte, café can panna, macchiato, espresso, Americano, Turkish coffee & all kind of smoothies, juices and mock-tails etc.
Operating POS system, telephone calls, then telemarketing for delivery and take away.
Updated menu with daily offerings and specials, using personalized artistic touches.
Preparing a wide range of coffees & ensuring speedy service during busy periods.
Educates customers by presenting coffee drink menu and explaining the answering questions.
Communicating with kitchen staff, relaying special requests & feedback.
Maintained clean and organized work-space, enabling coworkers to locate resources & product.

Meeting & greeting customers, building strong relationships & taking orders.
Supporting corporate events providing service & management provisions.
Handle payments (cash & credit cards) within the store counter POS system.
Well organize the mi-en-place for service.
 Dealing with high volume of customers, taking orders & serving a range of drinks at the bar.
Check regularly with the guest to make sure that they are enjoying their meals & take action to correct any troubles.
 Describe to guest about the meal and cooking method to patrons.
Reporting to the floor manager taking care of the guest satisfaction, guest complaint, analysis and taking care of the selling.

Greet the guest with warm and friendly manner, and escort customers to their tables
Serving a range of drinks & food whilst continuing to build costumers rapport.
Monitor the correct distribution of the food & beverages to the guest.
Perform work shifting changes from opening and closing timings.
Accurately recorded orders, & partnered with team members to serve food & beverages that exceeded guests expectations.
Resolving complaints to achieve positive solutions for customers & company.
Selected accomplishments consistently achieved the highest guest check averages among all full-time serves by promoting appetizers, specials & alcohol selections.
Accurately entering orders into a Point of Sale (POS) system & processing payments.