Engineer 2 IT Operations
HOST ANALYTICS SOFTWARE PVT LTD
Total years of experience :11 years, 3 Months
• Server Administration and Data Center Operations, which includes Controlling the shutdown and restart of services to get max utilization and Minimum down times, analyzing, making recommendation for hardware and software and 24X7 Monitoring
• Performing the Datacenter Maintenance works with respective redundancies
• Administration of Linux and Windows 2003, 20088, 2012 and 2016 Core and GUI Servers
• Upgrading the windows servers and migrated the developer applications
• Creating and managing the Virtual Machines (Windows and Linux) servers for development of applications in Hyper-V and VMware Esxi 6.5
• Configuring and managing, Troubleshooting Active Directory (AD), Domain name system (DNS), DHCP, File Server (DFS), Windows deployment server (WDS) Windows Server Update Services server (WSUS), SMTP servers
• Performing the AD Replication monitoring and regular health checks
• Creating the Active Directory Users and resetting the user accounts passwords as per the Zendesk requests, creating Group Policies and implementation as per standard procedures Assigning and permitting the share folder access for various users, creating PTR in DNS servers and managing various DHCP operations
• Administering the WSUS server to get control of updates and installing patches as per security concerns and scheduled the update timings and pushing security patches and upgrades
• Configured the Secondary DNS Server (Windows 2012)
• Configured the ESET Security Management Center 7.0, creating the Antivirus policies as per PC or server schedule scans and for update intervals, installing antivirus using ESET Security Management Center 7.0, providing protection from virus attacks and pushing AV updates
• Administering Palo alto firewall and SonicWALL firewall to maximize network security, creating policies as per requirement, upgrading firewall OS and Providing, troubleshooting VPN access to users
• Configured the new Cisco 3650 Switches while office expansion and monitoring Fiber link between branch office and main office
• Maintaining latency free network for automation testing runs and for developer tools
• Configured the Nagios 4.3.2 Core for Monitoring and alerting the Servers and Switches for metrics for 24X7 hours
• Configured and administering and troubleshooting the CISCO Meraki devices for internal WI-FI, print server as well as network printers
• Configured the Proof Point (Email Security and protection)
• Administering the OKTA for SSO for all internal Apps
• Administering and troubleshooting issues of WebEx and Zoom, Proofpoint, better cloud
• Administering G-Suite accounts for email and Creating and modifying mail contacts, mail Distribution Groups as per Zendesk Service Requests
• Maintaining CCTV like camera for DVR and NVR along with access control system for doors
• Maintaining and updating the changes in inventory of software and all IT equipment’s with their warranty and Renewals (Dell Servers, Cisco Switches)
• Responsible for Setting up conference equipment’s in various hotels for meetings and user conferences
• Procuring and Distributing various software subscription, IT assets like servers, Laptops, network equipment’s (Switches, Wireless access points) printers, software’s, and various accessories as per requirements
• Maintaining the relationship with internal users as well as external vendors
• Knowledge on AWS EC2, VPC, Egress only gateways, internet gateways, NAT gateways, S3 storage, subnets, security groups, NACL’s and EBS
• Knowledge on Docker Containers
• Working with various teams for easy troubleshooting and providing the solutions for smooth process productivity
• Providing daily support to end uses on various server and desktop (HP, Dell, Mac Minis, MacBook pro, Mac Air) hardware and software applications
• Imaging the laptops as per required pre-installed software’s (Developer or QA or finance)
• Installing Operating systems in physical server with windows 2008, 2012 and creating Virtual machines for various applications
• Creating User accounts in AD, Exchange 2007 server mail box, providing the IT Equipment’s in New hire process and Disabling the all accounts, collecting IT Equipment’s separation process in accordance with HR requirements.
• Setting up email in MS-Outlook, Android and Apple devices and troubleshooting outlook issues
• Creating VPN Users and troubleshooting the connectivity issues
• Configuring Email distribution groups and modifying them
• Creating share folders using Windows DFS and contorting and modifying permissions
• Administering Trend micro antivirus server, installing antivirus, providing protection from virus attacks to clients and servers and deploying, updating antivirus patches and Remotely Scanning the all clients and servers
• Troubleshooting Hardware problems and upgrading windows and mac machine hardware and software’s
• Troubleshooting the LAN issues, network printer issues, software issues of Various applications
• Troubleshooting and Processing RMA for Hardware issues
• Configuring and maintaining out door access points between main office and branch offices
• Network Cabling and Crimping (Terminating the ends)
• Monitoring Data centers temperature daily and performing maintenances with less down time
• Performing and maintaining the daily, weekly, monthly Backup and Recovery Management tools (Symantec) with HP tape Loader and cartridges for backup and disaster recovery
• Installing the maintaining the Black berry enterprise server 5 and 12 and configuring blackberry mobiles
• Configuring Various types of Avaya Phones, controlling calling permissions and providing call reports to respective departments
• Configuring and administering HAND held devices for Container terminals
• Managing and troubleshooting audiovisual software, hardware, and equipment in Meeting rooms to run meetings smoothly
• Administering Bosch CCTV and Access control for doors
• Trouble shoot the ID card printer issues
• Maintaining buffer stock of IT accessories, printer cartridges and providing to end users
• Maintaining and updating the changes in inventory of software and hardware assets
• Configuring and maintaining the Conference rooms for weekly Manager meeting, Board Meetings, conference calls, HR Skype interviews and Various Events (Trainings)
• Informing the Major issues and taking guidelines from the Seniors staff and manager for major issues
• Installing and administering the various client (Windows 7, 8, 10) and server operating systems (Windows 2003, 2008, 2012)
• Assembling and Upgrading the desktops, laptops and server hardware’s
• Installing and administering the various antivirus servers to maintain the virus free network
• Installing various software’s as per end user requirement and Maintaining of Software licenses, Software License Usage Monitoring
• Perform audit for inventory and undertaking AMC
• Perform Security Health Check of Windows servers and other compliance related activities
• Identification of security risks at Network, System and Application levels
• Configuring Tally server-client and performing the weekly backups
• Configuring and maintain the Cisco, HP switches and all Vendors of outdoor and indoor Wi-Fi devices, access points
• Configuring, maintain, modifying and troubleshooting Vlans, trunking, port security on Cisco switches
• Using various password recovery tools in various environments
• Troubleshooting the issues within an SLA
• Configuring and Administering the Door access control system
• Setting up and installing multi-function laser and Dot matrix printer for various users
• Responding to end user’s daily problems, Virus control and prevention using Antivirus as an Antivirus Admin for the Domain
• Installation of OS and basic software in laptops including patches update
• Installation of various Microsoft Windows 2003, XP, Vista operating systems and maintaining them in the Network (LAN)
• Trouble Shooting the Problems of Desktops, Server & Printers, Maintenance and Upgrade of hardware
• Installing and Configuring Network Printers, Print Servers
• Cloning hard disks and DBAN the machines
• Troubleshooting Internet explorer and Configuring Outlook and Troubleshooting the Issues
• Installation and configuration of VPN (Virtual Private Network)
• Trouble shooting various problems of standard / project specific software’s based on the incident management analysis
• Preparation of OS Images with a standard list of software’s & places them in WDS
• Working with the team of engineers for the maintenance of network and systems
• Security Management and Checking LAN connectivity, Intranet connectivity
• Applying necessary Patches & Setting and configuration of proxy
• Identification of security risks at Network, System and Application levels
• Configuring and troubleshooting the Avaya IP Soft/Hard phones as well as VOIP phones
• Utilizing various password recovery tools in various environments
• Escalating issues beyond personal competence or technical knowledge