Assistant Manager- Non Motor Claims
Vision Insurance Company SAOG
Total years of experience :22 years, 1 Months
Vision Insurance Co. SAOG, Oman - Assistant Manager- Non-Motor Claims - May 2019 till date
Responsible for Claims Servicing of all Non-Motor lines and reporting to the Senior Claims Manager. Handled mega claims pertaining to some of the largest infrastructure projects in the region.
Settled one of the largest Hotel Material Damage and Business Interruption losses in Oman (in excess of USD 2.5 mn). The Hotel property was impacted by the Hikka event and had suffered considerable damage. Kept all stakeholders on board and ensured that reinsurers’ tie in was secured to progressively release high value claim disbursements.
Concluded a major CAR claim (in excess of USD 1 mn) pertaining to ‘Kyarr event’ damages suffered by one of the largest break water constructions in GCC. Coordinated with multiple stakeholders like reinsurers, loss adjusters, design consultants etc to ensure prompt settlement to the insured.
Settled a large value CAR claim (around USD 250, 000/-) against damages to the Wastewater network construction project in Muscat caused by widespread rain fall and floods in Jan 2020.
Adept at assessing loss scenarios and convincing reinsurers / insureds to conclude claims in equitable manner.
Implemented new Operational Protocols, Turn Around Processes and Loss Adjuster Selection Matrix to reduce errors and improve operational speed.
Periodic information sharing with underwriters to support underwriting process.
Implemented a new file management structure to ensure easy data storage and retrieval.
Vision Insurance Co. SAOG, Oman - Assistant Manager- Motor Claims - Sep-2014 to April-2019
Managed the entire Motor claims services at Vision Insurance Head Office and all the branches. Lead a team of 15 employees and processed an average of 4000 claims annually including Own Damage, Third Party Bodily Injury and Third-Party Property Damage.
Designed and automated new standard operating procedures for improving the turn around time, reducing average claim cost, implemented underwriting controls for branch level motor insurance sales.
Negotiated better discount structures from dealers and service centers that resulted in reduced repair costs.
Implemented new process to improve salvage realization and transparency in salvage transactions.
Took additional responsibility of ERP Business Analysis as part of process automation projects, through stages from drafting Ball park modelling, FSD’s, production and testing.
MIS reporting for motor underwriting and claims.
In-charge of all Motor Own Damage, PT, PA, Inland cargo claims of Kerala state.
Focal point for servicing claims from affinity sales channels including Axis bank, Tata Motors Insurance brokers and Aditya Birla Insurance brokers.
Volunteered to undertake additional responsibility of inland transit claims.
In-charge of all motor OD claims in the Kozhikode District of Kerala, India.
Conducted loss surveys of all kind of motor vehicles and delivered claim services to the customer in cost efficient manner.
Performing loss surveys and settlement Motor Own damage claims, Inland transit, PA and Home Insurance claims.
Worked closely with ICICI Lombard marketing team in driving Maruti and Tata Motors Insurance business. Awarded as Champion in selling Trade Secure policies for Dealers in 2009.
Recognised as best newcomer CSM by the Area Office in year 2008.
Diagnosis and trouble shooting.
Workshop management.
Motivating and leading a team of skilled and semi skilled labourers.
Customer Service
3 year full time diploma awarded by State board for Technical Education, Kerala, India.