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Sumesh Udhayan, Business Analyst

Sumesh Udhayan

Business Analyst·Allsec Technologies

United Arab Emirates

Bachelor's degree, History

Work experience

Total years of experience: 7 years, 1 months

Business Analyst

July 2023 - January 2026

Allsec Technologies

Chennai, India

July 2023 - January 2026

• Creating a detailed business analysis in an effort to outline problems,
opportunities, and solutions for a business.
• Budgeting and forecasting

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Information Technology

Customer support executive

October 2022 - December 2022

Qatar Metro Rail

Doha, Qatar

October 2022 - December 2022

• Ticket check, public entry assistance
• Assisting to take Tickets and Travel card
• Assist spectators in accessing queues at turnstile
• Concourse way finding and assistance during the event
◦ Crowd Management and assisting the customer

Company industry:
Construction & Building
Job role:
Customer Service and Call Center

senior Executive )

April 2021 - March 2022

Accenture Banglore

Bengaluru, India

April 2021 - March 2022

• Resolving issues through phone calls
• Diagnosing and repairing faults.
• Installing and configuring hardware and software
• Speaking to customers to quickly get to the root of their problem

Company industry:
IT Services
Job role:
Management

Sr. Executive ( Operations Department )

July 2019 - January 2021

Aegis Ltd Chennai

Chennai, India

July 2019 - January 2021

• Preparation and oversight of the operational budget.
• Development of strategies and procedures that increase efficiency and
maximize profits.
◦ Oversight of day-to-day operations.
◦ Creation of sales or production goals, often in cooperation with other
◦ Identification of issues that may affect sales, production or delivery of
services, and creation of solutions to promptly address problems.
excutives and the chief executive officer.
◦ Supervision of managers and operational staff members.
Interpretation of data and analytics and report generation.

Company industry:
Business Process Outsourcing (BPO)
Job role:
Accounting and Auditing

AR Caller

June 2017 - January 2019

Navigant BPM India Pvt.Ltd,

Thiruvananthapuram, India

June 2017 - January 2019

• Making calls to companies to follow-up on pending claims.
• Strive to catch and resolve these errors when they occur.
• Review accounting and financial records to provide clients,
customers, and patients with accurate billing information

Company industry:
Other Healthcare Services
Job role:
Customer Service and Call Center

Education

DB College

April 2016

April 2016

Bachelor's degree, History

India

Govt HSS

March 2013

March 2013

High school or equivalent, Arts And Humanities

India

Govt HSS West

March 2011

March 2011

High school or equivalent, Primary Education

India

Skills

ACCOUNTING
Expert
ACCOUNTING
Expert
BILLING
Expert
BILLING
Expert
COOPERATION
Expert
COOPERATION
Expert
IBM BUSINESS PROCESS MANAGER (BPM)
Expert
IBM BUSINESS PROCESS MANAGER (BPM)
Expert
OPERATIONS
Expert
OPERATIONS
Expert
SALES
Expert
SALES
Expert
ANALYTICS
Expert
ANALYTICS
Expert
REPAIRING (MANUAL/MECHANICAL)
Intermediate
REPAIRING (MANUAL/MECHANICAL)
Intermediate
MANAGEMENT
Beginner
MANAGEMENT
Beginner
COMMUNICATIONS
Beginner
COMMUNICATIONS
Beginner
BUSINESS ANALYSIS
Intermediate
BUSINESS ANALYSIS
Intermediate
BUDGETING
Intermediate
BUDGETING
Intermediate
ENTREPRENEURSHIP
Intermediate
ENTREPRENEURSHIP
Intermediate
FORECASTING
Intermediate
FORECASTING
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONS MANAGEMENT
Intermediate
OPERATIONS MANAGEMENT
Intermediate
SOFTWARE DEVELOPMENT
Intermediate
SOFTWARE DEVELOPMENT
Intermediate
TECHNICAL SUPPORT
Intermediate
TECHNICAL SUPPORT
Intermediate

Languages

English

Expert

Malayalam

Expert

Hindi

Expert

Tamil

Expert

Hobbies and interests

Traveling,