Bayt.com

كلما زادت طلبات التقديم التي ترسلينها، زادت فرصك في الحصول على وظيفة!

إليك لمحة عن معدل نشاط الباحثات عن عمل خلال الشهر الماضي:

عدد الفرص التي تم تصفحها

عدد الطلبات التي تم تقديمها

استمري في التصفح والتقديم لزيادة فرصك في الحصول على وظيفة!

هل تبحثين عن جهات توظيف لها سجل مثبت في دعم وتمكين النساء؟

اضغطي هنا لاكتشاف الفرص المتاحة الآن!
نُقدّر رأيكِ

ندعوكِ للمشاركة في استطلاع مصمّم لمساعدة الباحثين على فهم أفضل الطرق لربط الباحثات عن عمل بالوظائف التي يبحثن عنها.

هل ترغبين في المشاركة؟

في حال تم اختياركِ، سنتواصل معكِ عبر البريد الإلكتروني لتزويدكِ بالتفاصيل والتعليمات الخاصة بالمشاركة.

ستحصلين على مبلغ 7 دولارات مقابل إجابتك على الاستطلاع.


تم إلغاء حظر المستخدم بنجاح
Sumit Sharma, Assistant Manager – Operations & Social Media

Sumit Sharma

Assistant Manager – Operations & Social Media·Concentrix Daksh India Pvt. Ltd.

الإمارات العربية المتحدة

دبلوم, Graduate Diploma in Business Administration (GDBBA)

الخبرة العملية

مجموع سنوات الخبرة: 13 سنوات, 11 أشهر

Assistant Manager – Operations & Social Media

يناير 2017 - سبتمبر 2025

Concentrix Daksh India Pvt. Ltd.

دلهي، الهند

يناير 2017 - سبتمبر 2025

• Spearheaded digital engagement and customer care initiatives for leading brands, enhancing customer satisfaction across voice, chat, and email channels.
• Leveraged CRM and social media tools (Sprinklr, Salesforce) to monitor real-time performance and ensure compliance with SLA/TAT standards.
• Championed process improvements that significantly reduced Average Handle Time (AHT) and optimized overall operational efficiency.
• Fostered a customer-centric culture within the team, leading to increased loyalty and retention rates.
• Collaborated with cross-functional teams to develop strategies that align with business goals and enhance service delivery in the BPO sector.
مجال الشركة:
الاستعانة بالمصادر الخارجية للعمليات التجارية
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Team Leader Operations

مارس 2007 - أبريل 2012

ienergizer

دلهي، الهند

مارس 2007 - أبريل 2012

• Spearheaded customer service operations across multiple channels, ensuring seamless support and client satisfaction.
• Boosted team productivity and accuracy through targeted coaching and process optimization, resulting in improved service delivery.
• Championed initiatives to enhance agent performance, elevate customer experience, and effectively resolve operational challenges.
• Cultivated a high-performance culture by promoting team engagement, effective communication, and conflict resolution strategies.
• Leveraged data-driven insights to drive continuous improvement in service quality and operational efficiency.
• Developed and implemented training programs that aligned with business goals, enhancing overall team capability and performance.
مجال الشركة:
الاستعانة بالمصادر الخارجية لخدمة العملاء
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

التعليم

NIMT

مايو 2009

مايو 2009

دبلوم، Graduate Diploma in Business Administration (GDBBA)

الهند

المعدل التراكمي (نقاط): 4 من 5

المعدل التراكمي (نقاط): 4 من 5

Developed foundational and practical knowledge in business management, operations, marketing, and organizational behavior. This program provided essential skills for leading teams and managing business processes effectively within a corporate setting.

NIMT

مايو 2009

مايو 2009

بكالوريوس، Information technology

الهند

المعدل التراكمي (نقاط): 4 من 5

المعدل التراكمي (نقاط): 4 من 5

Developed foundational and practical knowledge in business management, operations, marketing, and organizational behavior. This program provided essential skills for leading teams and managing business processes effectively within a corporate setting.

GMS Bal Vidyalaya

يونيو 2005

يونيو 2005

الثانوية العامة أو ما يعادلها، Science

الهند

المعدل التراكمي (نسبة مئوية): 70%

المعدل التراكمي (نسبة مئوية): 70%

Focused on core subjects including Physics, Chemistry, and Mathematics. Built a strong analytical foundation and discipline essential for operational and process-oriented roles.

GMS Bal Vidyalaya

يونيو 2005

يونيو 2005

الثانوية العامة أو ما يعادلها، Science

الهند

Focused on core subjects including Physics, Chemistry, and Mathematics. Built a strong analytical foundation and discipline essential for operational and process-oriented roles

Skills

Customer Care
Expert
Customer Care
Expert
Coaching
Expert
Coaching
Expert
Social Media Monitoring
Expert
Social Media Monitoring
Expert
Daily Operations
Expert
Daily Operations
Expert
Team Handling
Expert
Team Handling
Expert
OPERATIONS
Expert
OPERATIONS
Expert
SOCIAL MEDIA
Expert
SOCIAL MEDIA
Expert
GOAL ORIENTED
Expert
GOAL ORIENTED
Expert
BUSINESS OPERATIONS
Expert
BUSINESS OPERATIONS
Expert
BUSINESS PROCESS OUTSOURCING
Intermediate
BUSINESS PROCESS OUTSOURCING
Intermediate
SOCIAL MEDIA MANAGEMENT
Intermediate
SOCIAL MEDIA MANAGEMENT
Intermediate
CUSTOMER ENGAGEMENT
Intermediate
CUSTOMER ENGAGEMENT
Intermediate
REPUTATION MANAGEMENT
Intermediate
REPUTATION MANAGEMENT
Intermediate
SOCIAL LISTENING
Intermediate
SOCIAL LISTENING
Intermediate
INFLUENCER MARKETING
Intermediate
INFLUENCER MARKETING
Intermediate
Content Review & Social Publishing
Expert
Content Review & Social Publishing
Expert
Collaboration & Cross-functional Coordination
Expert
Collaboration & Cross-functional Coordination
Expert
Data-Driven Decision Making
Expert
Data-Driven Decision Making
Expert
Customer Service Excellence
Expert
Customer Service Excellence
Expert
Team Coaching & Employee Development
Expert
Team Coaching & Employee Development
Expert
Proficient in Microsoft Office
Expert
Proficient in Microsoft Office
Expert
CARE
Expert
CARE
Expert
Citrix
Expert
Citrix
Expert
Salesforce,
Expert
Salesforce,
Expert
Sprinklr
Expert
Sprinklr
Expert
Social Studio
Expert
Social Studio
Expert
Konnect Insights
Expert
Konnect Insights
Expert
Talkwalker
Expert
Talkwalker
Expert
Reputation Studio
Expert
Reputation Studio
Expert
Clare
Expert
Clare
Expert
Customer Service
Expert
Customer Service
Expert
Call Center
Expert
Call Center
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Teamwork
Expert
Teamwork
Expert
Customer Care
Expert
Customer Care
Expert
Team Leadership
Expert
Team Leadership
Expert
Administration
Expert
Administration
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Management
Expert
Management
Expert
Customer Service Skills
Expert
Customer Service Skills
Expert
Operation
Expert
Operation
Expert
Data Entry
Expert
Data Entry
Expert
Call Center KPI Management (AHT, CSAT, FCR, SLA, Quality)
Expert
Call Center KPI Management (AHT, CSAT, FCR, SLA, Quality)
Expert
Multi-Channel Customer Care (Voice, Chat, Email)
Expert
Multi-Channel Customer Care (Voice, Chat, Email)
Expert
Call
Expert
Call
Expert

اللغات

الانجليزية
متمرّس
الهندية
اللغة الأم
البنجابية
متوسط

التدريب و الشهادات

الشهادات

الهوايات

  • Travelling
  • Gaming
    I completed Call of Duty 2 in one go by playing it non stop for around 7 hours
  • Listening To Music