Solution Architect
ETISALAT
Total years of experience :17 years, 2 Months
o Currently working as Application Administrator in the IT operations/Service Assurance team of Etisalat. To maintain the applications and provide the consultancy services in terms of the application maintenance, and integration design concepts. Working as the Application Administrator of the Unified Complaint Management System at Etisalat. Maintaining the complete Incident Management and ticketing system of Etisalat and its integration with the HP
Responsibilities:
o Administration of the Servers, Network, Webserver and the application servers.
o Involved in day to day operation and advanced tailoring of the solution with the integration with the third party tools.
o Requirement gathering, design of solution and development of the required configurations.
o Health and Performance check on the health of the application and there by achieving 99.8% of the uptime of the system and it ecosystems.
o Troubleshooting and resolution of the issues in the systems.
o Supports for version upgrades, patching and Release management.
o Involved in the end to end design of the DR solution of UCMS with geo Redundancy. Handled the project as a Team leader.
o Solution building for IM and SLM using tools:
Format Control
Database Manager
Format Control
Data Policy
Links
Display Options
Macros
Notification
Wizards
Worked as Technical Support Engineer in 3SC Technologies, system integrator in the Middle East head quartered in Dubai. The company is a leading solution provider for the network and Performance monitoring solution for the IT infrastructure, IP Telephony environment and the payment Industries.
Responsibilities:
• Responsible for the pre-sales and the post-sales support.
• To configure and integrate the system for the monitoring.
• To assist the sales team with the technical presentations and discussion regarding the solution. Has been an active member in the technical presentation and the technical discussion with the top level technical Managers of the various organizations.
• To prepare the technical document and demonstrate the Proof of Concept.
• To coordinate and execute the Proof of Concept to the prospects.
• To coordinate with the clients for setting up the pre-requisites and the site readiness.
• To execute and demonstrate the POC
• To support the customers for their issues in the application.
• To troubleshoot and identify the root cause for the issue.
• To initiate and participate in meeting with the stake holders in case of any major upgrades and enhancements required.
• To install the patches and latest releases.
• Leads the Managed IP PBX Project for Etisalat.
• Involved in the implementation from the beginning of the project.
• Had been a key player in the integration of the various systems such as the NOC, HP service Desk, NNM and the Customer Portal with the application.
• Setup the Cisco and Avaya IPT systems and integrated with the application.
Etisalat Project:
• Lead the Managed IP PBX Project for Etisalat.
• Involved in the implementation from the beginning of the project.
• Had been a key player in the integration of the various systems such as the NOC, HP service Desk, NNM and the Customer Portal with the application.
• Supported NOC with the day to day issues in the operations.
• Maintaining, administrating and providing day-to-day advice and support in information systems utilized in Contact Centre environment. This includes hands-on experience and training in Avaya Automated Call Distribution (ACD) systems for voice calls (Have hands on experience in Announcements, VoIP, IP& ISDN PRI trunks, IP Telephony, IPAgent, etc.).
• Maintaining, administrating, planning and expanding the company’s Internal Voice Infrastructure.
• I have experience in both IP and TDM voice networks and have integrated the company’s branch network together and I played a leading part when integrating Avaya and Alcatel systems.
• I am a key member of the Technical Evaluation Team for voice related products.
• I have a thorough understanding in Contact Centre environment, PABX systems and Interactive Voice Response (IVR) and have experience in administrating such business systems.
• Good knowledge in installation and implementation of TDM systems: NEC (Topaz, Aspire, 2000IPS).
Projects in E-PBX:
• Had been a key member for the AVAYA Call Centre Installation for a large private Retail Firm in Sharjah.
• Had installed and maintains various projects of OMNIPCX, Alcatel system.
• Had installed and maintains large voice systems of various hotels in Dubai and Sharjah.
Projects in structured Cabling:
• Has successfully completed the structured cabling works in Indigo Icon F3 tower (35 Floors) and Tiffany W2 tower (42 Floors). The Project was done for Du Telecom and had successfully handed over the buildings to Du.
• Worked and co-ordinated for structured cabling work in Etisalat Data Centre in Hor-Al Anz.
• The job profile includes the execution of the project, co-ordination with Du to follow their standards, Site survey and estimation of the requirements.
Company profile: The Company is a reputed one in the pigging industry with the multiple branches in the Middle East. The company is into the manufacture and service of intelligent system tools used for the inspection of Petroleum and gas pipelines.
Job Profile:
Worked as an Electronics design and service engineer in the R&D Department. The job profile includes:
1. Preparing the drawing for the tool’s internal and external electronics containing the sensors.
2. PCB designing and testing for the functionality.
3. Troubleshooting and testing of the mother boards.
4. Design and development of electronics in the tool.
5. Developing the programs for the micro controller.
Graduation in Electronics and communication Engineering (First class), August 2005, Cochin University of Science And Technology, India.
