Lead Consultant
ITC Infotech India Pvt Ltd
Total years of experience :10 years, 11 Months
Responsibilities:
•Expertise in creating Citrix Streaming Profiles and Publishing Applications to users in Citrix XenApp 6.5/6.0 and XenApp 7.X.
•Citrix XenApp Web Interface Administration via IIS Citrix XenApp 60/6.5, Windows server 2003/2008/2012 X86 & X64, Citrix Streaming Profiler 6.5/6.0/5.2, SQL2005/2008.
•Citrix migrations from Presentation server 4.5 to CITRIX 7.11 and 7.13
•Deploying the Windows Patches and Citrix Hotfixes and Rollup Packs on Servers
•Working on latest versions of Citrix XenApp and Xendesktop. Responsible for 20000 users and 2600 servers as third level support of more than 800+ applications on XenApp 6, Xenapp6.5 & Xenapp7.X.
•Work on future project for replacement of Citrix XenApp Older Versions to Newer Versions migration.
•Install, maintain & monitor Citrix 6.5 Server making sure they are up-to-date with latest rollup hot fix and service packs as well server 2008 update.
•Handling of citrix farm creation, zone creation, citrix servers installation, servers configuration and managing of citrix servers.
•Implementation of VDI using Citrix Xendesktop
•Sound knowledge on netscaler 9.2 access gateway
•Adding and removing citrix servers into farms. Also handling windows servers build, rebuild and retirement.
•Citrix database management and configuration.
•Installation and issue handling for citrix and Terminal Services (TS) licensing.
•Doing pre installation tests and post installation tests for citrix components and applications.
•Creating Citrix Web Interface (WI) and managing load balance for them. Handling citrix WI and users accessing issues.
•Coordinating with IT Architect and Customer's IT team.
•Resolving incidents with SLA meets
•Handling Change authority board calls as per ITIL V3 process
•CITRIX performance monitoring by using edge sight.
•Troubleshooting of ICA and IMA access issues
•Handling ONCALL as per requirement. Handling user login, printer, Ica connection, SSL errors, password expiry and replacement of ini.exe file, print spooler service checking etc.
•Working on Performance issues.
•Working on disaster recovery issues.
•Raising change request, getting approvals and execution
•Taking backup of Xenapps servers on weekly basis
•Taking support and consulting citrix for unsolved issues.
•troubleshooting all printer related issues, like printer mapping, session printing & driver compatibility issues
•troubleshooting hosted client server application on citrix XenApp, Netscaler & access gateway
•Using advanced features of citrix platinum edition like Edge sight, netscaler 9.2.
•visiting client side for troubleshooting XenApp, XenServer, access gateway & Netscaler related issues
•Xen app, XenServer, access gateway & Netscaler monitoring license usage, HA health, CPU and memory usage, load balancing.
•Managing XenApp licensing servers.
•Assume personal responsibility for resolving problems in most effective way possible within SLA reaching root cause and preventing problems.
•Ensure the Service Requests and all pre-requisite checks are followed diligently.
•Edge sight monitoring and configuration
•Installing and configuring XenApp 6.5 for new farm ( Which comes under demand project)
•Implementing service improvement plans for better productivity.
•Planning, Implementation and configuration of Citrix Presentation server4.0
•Installing and configuring ICA client software
•Load Balancing of Citrix Presentation Server
•Activating and allocating Licenses to Citrix presentation server
•Publish applications on Citrix presentation server
•Deploy Citrix applications using Web Interface
•Understanding of Citrix network topology concepts, i.e. Network traffic, ports, etc
•Configuring and managing printers
•Configuring Citrix Policies
•Monitor ticket queue for Citrix.
•Perform daily health checks on Citrix servers
•Expertise on Citrix Storefront and Access gateway.
•Expertise on Site Creation.
•Working on different Projects based on the IT Coordinators Requests
Responsibilities:
•Citrix migrations from Presentation server 4.5 to CITRIX 7.11.
•Post migration Support on CITRIX issues
•Testing the application performance after migration in CITRIX environment.
•Capacity planning and performance tuning in CITRIX 7.11.
•Coordinating with Application vendors to install and publish in Citrix
•Managing operations in offshore and handling business critical issues.
•Implementing of new XenApp servers in the farm as per client request by using change management.
•Testing of Application performance and compatibility.
•Patch management using System centre configuration manager.
•Documenting the RCA for the problem tickets.
•VCenter management and license management.
•Maintain track of Change Controls for all the changes made on the infrastructure.
•Creating Emergency Change Controls for business priority situations.
•Working on Technical documentation and preparing POC.
•Worked on tickets audits.
•Worked on Quality initiative and service improvement plans.
•Supporting database administrators and developers in deploying related solutions (e.g., custom web parts and stand-alone solutions)
Responsibilities:
•Configuration of Citrix server policies, AD Group Policies, Load Management and Printers in the Farm.
•Expertise in creating Citrix Streaming Profiles and Publishing Applications to users in Citrix XenApp 6.5/6.0 and Xenapp 7.X.
•Citrix Xenapp Web Interface Administration Via IIS Citrix XenApp 60/6.5, Windows server 2003/2008/2012 X86 & X64, Citrix Streaming Profiler 6.5/6.0/5.2, SQL2005/2008.
•Deployed the applications on Acceptance environment and Production environment.
•Handling the Critical Incidents and Problem tickets.
•Creating the Machine Catalogues and Delivery groups based on the environment.
•Expertise on Windows Group Policies and Citrix Policies.
•Deployed the applications through the Citrix console and APP-V.
•Expertise in database Migration and Farm Migration.
•Working on latest versions of Citrix XenApp and Xendesktop.
•Expertise on Citrix Storefront and Access gateway.
•Expertise on Site Creation.
•Working on different Projects based on the IT Coordinators Requests.
•Manage and Leading 6 members of Team.
•Supported 800+ servers and 20000+ users over globally.
•Experience in administering Windows Terminal Server, Group Policy management and Active Directory environment.
•In-depth knowledge in dealing with Windows Registry and File Systems.
•Responsible for Terminal server builds and Citrix XenApp server deployments in virtual environments.
•Troubleshooted various issues related to Citrix resource manager, Printers etc.
•Monitored Citrix server’s health by using Citrix Edge Sight.
•Performed Citrix Farm and server health checks on regular basis
•Provided 24/7 Production support for Citrix environment.
•Expertise in Netscaler Load Balancing and Firmware Upgradation.
•Implemented Quarterly patches to the servers suggested by Microsoft.
•Interacting with business users for gathering the requirements for on boarding the applications to Citrix Servers
•Resolving user connections to the Citrix Web Interface server by recycling the IIS services.
•Documenting Application Installation, Know issues which occur regularly.
•Worked with application owners and gathered requirements for our project.
•Installing Hot Fixes(Rollup Packs and Feature packs) released by Citrix on Citrix Meta frame Presentation Servers through Installation Manager
•Deployment of on-demand virtual desktops and applications.
•Creation of multiple delivery groups for corresponding departments within organizations.
•Implementation of Storefront for remote and local clients to obtain their applications / desktops.
•Citrix XenApp 6.5 & 7.5
•Installation, configuration and administration of multiple XenApp farms.
•Utilization of XenApp and Xendesktop machine and user polices; including printer policy.
•Citrix Receiver client management and configuration for Windows and mobile devices.
•Installation and configuration of Citrix Provisioning Server sites, vDisks and stores.
•Producing and maintaining documentation for supported systems including architecture diagrams, technical specifications, and detailed design documents.
•Coordinate with client stakeholders to determine design requirements
Responsibilities:
•Handling Change authority board calls as per ITIL V3 process Handling ONCALL as per requirement. Handling user login, printer, Ica connection, replacement of ini.exe file, print Spooler service checking etc.
•Experience in administering Windows Terminal Server and Active Directory environment.
•Administration of Citrix XenApp Farms
•Monitoring the Networking sites using Solar Winds tool
•Coordinating the different teams to resolve the critical issues.
•Adding and Removing the users from Citrix XenMobile console.
•Manage the tape backups
Responsibilities:
•Installation of Citrix Presentation server 4.0/ 4.5, XenApp 6.0/6.5 & Citrix Client Tools.
•Resolving incidents with SLA meets
•Handling Change authority board calls as per ITIL V3 process
•CITRIX performance monitoring by using edgesight.
•Troubleshooting of ICA and IMA access issues
•Handling ONCALL as per requirement. Working on C-drive issues.
•Raising change request, getting approvals and execution of the change.
•Taking support and consulting citrix for unsolved issues.
•Troubleshooting hosted client server application on citrix xenapp,
•Using advanced features of citrix platinum edition like Edgesight.
•Experience in administering Windows Terminal Server and Active Directory environment.
•Installed the Printers and Printer drivers on Windows servers as per the Client requirement.
•Working on Filers and Printers
•Worked on Files permissions and restore the files in shared folders/
•Administration of Citrix XenApp Farms
•Configuration of Citrix server policies, Load Management and Printers in the Farm.
•Expertise in creating Citrix Streaming Profiles and Publishing Applications to users in Citrix XenApp 6.5/6.0.
•Citrix Xenapp Web Interface Administration Via IIS
•Providing Comprehensive documentation for system builds.
•Excellent interpersonal and oral/written Communication skills and have high adaptability to changes in technology .
•Creating the Changes in remedy and chase for approvals.
•Publish the applications using S4 Tool.
•Install the Patches on the Servers.
•Resolving the Disk Space Issues.
•Managed incidents escalated from L1 and other L2 support teams. Perform Daily health checks and took action for any issues.
•Implemented changes required by L3 or Infrastructure teams. Installed & Published applications for users.
•Install Citrix & Application related patches on the servers via Installation Manager.
•Provide real time application performance and end user experience feedback to assist in enhancing the end user experience.
•Create Citrix Profiles, Policies and Procedure. Generate Policies for Printing, and Load Balancing.
•Deployed the APP-V and MSI packages on Citrix XenApp servers Using S4 Component.
Administration & Troubleshooting :
•Installing and publishing of applications on Citrix
•Controlling access to applications
•Perform activities relating to Citrix and application security.
•Respond resolves all reported problems and requests.
•Update tickets with comments about activities performed.
•Deployed the APP-V package and MSI packges on Citrix using Solution 4 Manager.
Monitoring and Preventive Maintenance:
•Monitor health of Citrix servers
•Monitoring health of hosted applications on Citrix
•Perform regular maintenance activities on Citrix servers
•Perform specific maintenance activities as may be required.
Testing:
•Set up test environment for testing changes to Citrix production environments
•Evaluate impact of changes and make recommendations
•Implement changes in accordance with the change control policies
Reporting:
•Perform regular reporting activities involving Citrix servers or hosted application
•Perform specific reporting activities as required by management or customers.
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