Branch Operations & Customer Service Manager
National Bank of Ras Al Khaima
Total years of experience :21 years, 11 Months
Currently employed in the National Bank of Ras Al-Khaimah as a Branch Operations Manager. (2008 Jan Till Date)
Ø Overall supervision of Cash Management
Ø Managing the branch operation unit comprising staff of 6 tellers and 10 customer service officers
Ø Represent the branch at branch operation meetings
Ø Conduct interviews of shortlisted candidates at branch level
Ø Evaluate the consumer product application and recommend for approval
Ø Evaluate the deviation application and recommend with justification
Ø To ensure that credit proposal meets the agreed SLA’s
Ø A grade signing authority and Lending Authority
Employed in Commercial Bank of Ceylon Ltd, Sri Lanka as a Teller, Head Teller &Junior Executive from July 2002 to December 2007. (For 5 years)
Commercial Bank of Ceylon has been rated as the Best Bank in Sri Lanka by the Global Finance Magazine (USA) for the last nine consecutive years and has won the Banker of the year award from 2001 to 2007.
Ø 2002 July to 2007 December
Served more than five years in Commercial Bank of Ceylon as a Teller, Head Teller & banking executive and covered all areas of branch banking operations including Personal banking/customer service, Cash, Clearing & Image Clearing, Account Opening Replenishing & balancing of ATM, Remittances, Fixed & Call Deposits and Cross-selling of banking products.
Bank operation
* Worked as the Head Teller of the branch for more than 3 years in SriLanka.
* Replenishing, balancing, and reconciling of branch ATM’s.
*Transactions, posting and reporting including resolving customer issues and discrepancies by the reconciliation of accounts.
* Handling of local & foreign remittances including work related to NRFC, RFC Accounts, and encashment/ issue of foreign currency and traveler's cheques.
* Processed a variety of customer account transactions. Executed orders for fund transfers and bill payments, and issued notification upon completion.
* Posted debit and credit entries to accounts, and reconciled balances internally and with outside banks. Acquired approval for payment of over-limit cheques.
* Reviewed cheques status, dormant/inactive accounts, and minimum balances with customers, and explained alternate funding methods such as electronic fund transfers (EFT) to prevent overdrafts.
* Cleared cheques with other financial institutions through the central bank clearinghouse. Validated returned cheques, and applied credits and debits to outside banks
* Custodian of the vault keys as the Head Teller in Commercial Bank Of Ceylon Ltd
1. Chief teller more than 4 years
2. All operations including
image clearing
cash
customer handling
accounts opening
3. Preparing Branch budget & P&L
4. Retail credit
5. Balancing ATM
1. GCE Ordinary Level 2. GCE Advanced Level (St Joseph Vaz College SriLanka)