Executive Housekeeper
Accor Hotels
مجموع سنوات الخبرة :25 years, 5 أشهر
*Working for Qatar Global Sports Event
• Managed 2 properties, Hotel & Suites with 480 Rooms
• Achieved high score in Time Corporate Quality Audit with B Grade
4* Luxury Business Hotel with 202 Rooms with 3 Outlets, Banqueting & Conference Facilities, Health Club, Spa, Waves Roof Top Lounge.
. Prepared pre - opening department budget.
. Prepared all F.F & E, SOE requirement for pre-opening.
. Managed the selection, installation and commissioning of laundry equipments.
. Prepared the pre-opening manning requirement and effectively hired and trained the newly recruited team members.
. Co-ordinated with all contractors, Suppliers & internal departments effectively to complete all the housekeeping related works and to recieve all required supplies on time.
. Effectively lead the team to complete the deep cleaning, soft cleaning, housekeeping set up and managed to make it ready well ahead of the deadline.
4* Star Deluxe Hotel with 225 Rooms, 2 Outlets, Meeting Rooms, Health Club, Fitness Facilities &Spa
• Oversee all aspects of housekeeping and laundry operations management for hotel with 225 Rooms including suites.
• Lead, supervise and train 20 team members including an Assistant Housekeeper.
• Inspect facilities to ensure standards are met as per the brand standard.
• Recommend changes to policies and procedures to management.
• Oversee upkeep of interior and exterior plants and gardens.
• Conduct routine training for team.
• Prepare department budget and effectively controlling expenses within the budget line.
• Oversee monthly PNL report and verifying and justifying expenses with proper evidence and facts.
• Manage performance of contractors and suppliers.
• Achieved significant improvement in guest reviews by monitoring guest comments and feedback continually and taking appropriate steps to improve customer satisfaction.
• Achieved high score in Wyndham Corporate Quality Assurance Audit for 2015 & 2016
5* Hotel with 250 Rooms including Suites, Luxury 1BR & Studio Suites, Chalets & Villas. 6 world-class Food & Beverage Outlets, Banqueting & Conference Facilities, Bodylines Fitness & Wellness Club, Zen the Spa and 2 Pools.
• Oversaw all aspects of housekeeping and laundry operations management for hotel with 250 Rooms including chalets, villas, and luxury suites
• Supervised and trained a team of 68.
• Prepared budget and pre-opening department budget.
• Managed all pre-opening activities, including recruiting, interviewing and hiring team.
• Implemented new corporate standards, ADDTA requirements and reviewed S.O.P’s, policies and procedures to ensure proper standards were met.
• Prepared Departmental Training Plan, Monthly Training Calendar, oversee DT’s training plan and conducted Training for Supervisors, HK Attendants to enhance the quality of the service and maintained records.
• Monitored guest comments and feedback continually and took appropriate action to improve customer satisfaction.
• Identified and prepared periodic special cleaning tasks (monthly / yearly), continually monitoring progress and ensuring proper records were kept.
• Prepared duty roaster, and monitored and revised schedules, depending on operational needs and occupancy.
• Conducted mid-year performance reviews and made personal development plans for supervisors and HK Attendants based on performance and requirements.
• Conducted department team building activities, outings and one-to-one meetings with staff.
• Prepared yearly Departmental K.P.O’s to monitor progress.
• Oversaw monthly PNL report and verified and justified expenses with proper evidence and facts.
• Managed inventory of supplies, equipment, amenities and linen.
4* Deluxe Hotel with 373 Rooms including 103 Apartment. 2 Meeting Rooms, 4 Outlets, Health Club, Spa & Fitness Facilities.
• Oversaw all aspects of housekeeping and laundry operations management for hotel with 373 rooms.
• Established Housekeeping Policies and Procedures and created Departmental S.O.P.
• Achieved Excellence Award from Trip Advisor for highest Customer Satisfaction.
• Achieved Top Rated Clean Badge & Award from Venere.com.
• Lead team to successfully implement and achieve HACCP Certification.
• Carrying out routine inspection of the facilities to make sure standards are met as per the brand Standard and to recommend to the management if any changes requires.
• Prepared yearly Departmental Budget and effectively controlled the Expenses within budget line.
• Monitored and reviewed the performance of different Contractors / Suppliers i.e. Pest Control, Indoor and Outdoor Plants, Cleaning Contracts, Flowers, Marble Polishing to ensure to comply with both parties
• Managed the exterior and interior plants and gardens of the Hotel.
2000 Deluxe Suites & 196 Hotel Rooms, 4 Outlets, Health Club & Fitness Center, Spa, Banquet &Conferencing Facilities with 7 Meeting Rooms.
• Oversaw all aspects of housekeeping and laundry operations management for hotel with 2000 suites and 196 rooms.
• Led a team of 163, including three assistant managers, 29 supervisors and 131 housekeeping attendants
• Established and Implemented Housekeeping Policies and Procedures, conducted regular training to the team to achieve high Customer Satisfaction.
2000 Deluxe Suites & 196 Hotel Rooms, 4 Outlets, Health Club & Fitness Center, Spa, Banquet &Conferencing Facilities with 7 Meeting Rooms.
• Managed and trained 163 Staff (3 Assistant Housekeepers directly and 29 Supervisors & 131 housekeepers)
• Establish standards and procedures for work of housekeeping staff and plan work schedule to ensure adequate service has given to all the areas.
•Inspect and evaluate the physical condition of establishment and submit to management recommendations for painting, repairs, and furnishings, relocation of equipment and reallocation of space.
• Periodically inventory of supplies, equipment's, amenities and linen.
• Organize and direct departmental training programs, resolve personnel problems, hire new employees, evaluate employee's performance and working relationship.
• Maintain records and prepare periodic activity and personnel reports for review by management.
• Ensure Department's operational budget is in line and costs are strictly controlled.
• Liaise and coordinate activities with other departments to ensure the smooth flow of operation.
Beverly Hills Tower & Regency Tower
Doha Asian Games 2006
Doha, Qatar
• Execute All Housekeeping Activities.
• Plan, Control, Organize and Manage Housekeeping Activities in the Property.
• Manage Housekeeping Crew shifts.
• Set up all Housekeeping Policies and Procedures.
• Set up all Housekeeping Standard of Procedures (SOP)
• Plan and prepare all Departmental Training Programs.
•Responsible for all the aspects of Housekeeping Management and ensuring that all Company Standards are upheld.
• To ensure through effective supervision that all services offered in the Housekeeping Department are always available and are carried out with the utmost efficiency and courtesy as per the Departmental Operations Manual.
• To liaise with Laundry and Engineering Departments to ensure the smooth flow of linen supplies and repair work.
• To conduct periodic inspections of all hotel areas to check the cleaning standard.
• To be responsible for the inventory of Guest supplies, linen, uniforms and also to make sure that all safety rules, emergency procedures and fire prevention regulations are strictly enforced by the employees.
• To conduct regular Housekeeping Meetings to keep employees informed of policies and procedures, further improvement plans and Guest comments.
Housekeeping Supervisor. (21.09.2001-26.08.2006) (Pre-Opening)
Dusit Dubai Hotel (www.dubai.dusit.com)
Dubai, UAE. (321 Rooms including Suites)
6 Restaurants, 6 Meeting Rooms, 1 Executive Board Room & Grand Ball Room.
Housekeeping Floor Supervisor. (25.09.1998-25.09.2001)
The Jumeirah Beach Hotel (www.jumeirah.com)
Dubai, UAE. (600 Hotel Rooms & 18 Villas)
17 Restaurants, 5 Meeting Rooms, 1 Auditorium & Grand Ball Room.
3 Year Hotel Management Diploma
➢ Diploma in Hotel Accommodation Operation (Housekeeping) from FCI, Govt.of Kerala.
➢ Bachelor of Arts from Mahatma Gandhi University, Kerala, India (Completed)
