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Sunil Lulla, Operations Manager

Sunil Lulla

Operations Manager·BlueBerry Travel India

India

Master's degree, Business Administration

Work experience

Total years of experience: 9 years, 10 months

Operations Manager

June 2024 - Present

BlueBerry Travel India

Surat, India

June 2024 - Present

• Develop & execute marketing strategies, contributing to a 20% increase in brand visibility and customer engagement.
• Lead and mentor a high-performing marketing team, boosting team productivity through collaborative initiatives.
• Build and maintain strategic partnerships with vendors across global destinations (Dubai, Thailand, Indonesia, Europe), reducing
operational costs.
• Design and manage customized travel packages, increasing client satisfaction via tailored luxury and cultural experiences in
Dubai.
• Secure competitive pricing with Dubai-based hotels, airlines, and tour operators, optimizing service quality and reducing costs.
• Create detailed itineraries, incorporating top attractions like Burj Khalifa and Desert Safaris, resulting in a higher booking rate
for these premium experiences.
• Deliver exceptional customer service, achieving a 95% customer satisfaction rate by promptly addressing inquiries and resolving
travel-related issues.

Company industry:
1358
Job role:
Management

Business Development Manager

September 2016 - August 2024

Hariom Travel Management

Vadodara, India

September 2016 - August 2024

• Developed and implemented growth strategies, expanding company revenue within 2 years and increasing market share in
Gabon and Congo.
• Conducted market research to identify new customer needs, driving an increase in sales and attracting a new client base.
• Arranged and negotiated business meetings with prospective clients, securing key contracts with top corporates, contributing
to a 50% increase in B2B sales.
• Negotiated and prepared sales contracts, ensuring compliance with local regulations, and improving contract closure rate.
• Maintained accurate records of sales and revenue, reducing administrative errors through efficient data management.
• Cultivated long-term relationships with clients, increasing repeat business and client referrals.
• Trained and mentored new recruits, leading to an increase in team productivity and proficiency in corporate marketing
strategies.
• Expanded non-air travel services, increasing product offerings and driving a boost in revenue from tourism packages and car
rental solutions.

Company industry:
Travel Agency

Education

William Carey University

May 2015

May 2015

Master's degree, Business Administration

India

Skills

BUSINESS DEVELOPMENT

Intermediate

CONCUR TRAVEL

Intermediate

CUSTOMER RELATIONSHIP BUILDING

Intermediate

CUSTOMER SERVICE

Intermediate

GLOBAL DISTRIBUTION SYSTEMS

Intermediate

NATIONAL DRUG CODE NDC

Intermediate

OPERATIONS

Intermediate

SALES

Intermediate

STRATEGIC MARKETING

Intermediate

VENDOR MANAGEMENT

Intermediate

Languages

English

Beginner

French

Beginner