Sunil Thomas

Giving desktop support to 1000+ users in HO and also support off-shore and on-shore rigs remotely.
Investigate user problems, identify their source, determine possible solutions, test and implement solutions.
Perform and/or oversee software and application development, installation, and upgrades.
First level end user support in SAP and Intranet application like My Work Place, Maktabi
Configuring outlook for new users, PST backups, FIM and implemented Exchange-Vault on user outlook profiles.
Complete desktop support to all users remotely, physically or on Telephone.
Configuring and troubleshooting all network printers, scanners and Develop photo copier machines with safeQ
Develop and conduct various training and instruction for system users on operating systems, and other applications.
Anticipate communication and networking problems and escalate to higher levels.
Establish and perform maintenance report for the company and for the vendor.
Ensure timely user notification of maintenance requirements and effects on system availability.
Installation and troubleshooting of Juniper Odyssey client and MacAfee agent.
Worked in Active Directory for User password reset.
Call escalation to next level and close the call with in given time line.
Plan and implement backup and disaster recovery plans.
Looking after the Inventory of IT products and Software Licenses.
Evaluate and/or recommend purchases of computers, network hardware, peripheral equipment, and software.
Providing first level support in Cisco IP phones and E-Fax Server and Client
Managing SCCM Server and Clients.

Job Responsibilities:
Managing and maintaining Windows2003& 2008 Servers and Clients.
Installed and Managed Network and Security devices, Switches, Routers & Firewalls.
Maintaining and Configuring LAN & Wireless LAN.
Designed and Implemented detailed Group Polices for Users to provide
Restrictive access to resources on the network.
Troubleshoot Hardware, Software, & network assembling and cabling.
Planning & Maintaining IP Address.
Internet Security & Network Troubleshooting.
Router Configuration.
Trouble shooting of Computer networks.
Trouble shooting & Maintenance of Computer Hardware & Software.
Creating & Managing User and Group Accounts on Server 2003 & 2008.
Installing and Configuring Network Printer, Scanner & Network Protocols.
Configuring CCTV, Biometric machines and IP Telephones.

Job Responsibilities:
Administrating Server & Clients, Installation of Computer networking.
Trouble shooting works of Computer networks, Controlling Switches & Routers.
Trouble shooting & Maintenance of computer hardware & software.
Controlling Windows Server 2003, Domain Controlling, Creating and managing.
User and group accounts on server 2003. Setting up and Managing User & Group.
Installing and configuring Network Protocols, Computer Assembling & Servicing.
Installing, Configuring and Troubleshooting of Networking Equipment’s, Routers and Switches

Job Responsibilities:
Implementing and supporting Microsoft windows Xp Professional.
Trouble Shooting of Computer Hardware and Networking.
Installation of Operating Systems and Software’s.
Remote desktop support & Customer Site Support.
Back-up and restore of all critical resources including router IOS, Outlook, and System State data.
Managing User accounts using Active Directory.
Office Package: Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint,
Microsoft Outlook.
Installing, Configuring and Troubleshooting of Networking Equipment: Routers and Switches
Well versed in Implementing, Managing and Maintaining a Microsoft Windows Server 2003
Network Infrastructure including Active Directory, Group Policy, DHCP, IP-Addressing, Plan to offer Remote-Assistance to Client computers, Installing and configuring File and Print Servers.