Senior Business Analyst / Project Manager
AlMusbah IT and Telecoms
Total years of experience :19 years, 2 Months
Project Details: Responsible for delivering portfolio of technologies, quality managed services for client like Modern Foods, BYD, AlMusbah IT and Telecoms. Involved in preparation of High and low Level design documents of components and conducted testing activates and results documentation.
Key Responsibilities:
Implemented Website, Mobile, ERP and Telephony Project and sphered as Test Manager for Retail, Food & Beverages and IT and Telecoms clients.
Rich corporate experience in spearhead Joint Requirement Planning (JRP) sessions with Business User Groups, C- Level Executives and conducting Joint Application Development (JAD) and Technical sessions with IT Groups.
Developing Project Plans, BRD, FRS, Test cases, evaluate results to ensure accuracy according to the business requirement and coordinating with technical teams to rectify the defect at earliest and support in deploying and Go Live phases.
Tracks and fully documents changes for functional and business specifications; writes detailed universally understood procedures for permanent records and for use in training.
Preparation of Implementation tasks for the effective implementation of the project, including the approval responsibility of Enterprise change management requests.
Analyze specific business unit processes and perform business process reengineering, work and information technology systems; recommend improvements and locate best practice solutions to meet business requirements.
Involved in formal review meetings with project teams and developers to report, demonstrate, prioritize and
suggest resolution of issues in all phases.
Creation of Requirement packages and reviews the contents with stakeholders for additional requirements;
Data collection and analysis on Metrics and Key Performance Indicators (KPI) to know the progress and
timeliness of solutions.
Conducted post-implementation reviews, sessions of improvement projects and process including user
training, scenarios and use cases in functionality that are designed in as core requirements.
SENIOR BUSINESS ANALYST / BA Manager
As a Manager BA, involved in identifying Problematic areas of Applications and systems to improve and maintain quality assurance and to provide effective solution which help to smoothen the business process function.
Key Responsibilities:
Responsible for overall Project documentation, Enterprise Content Management and supporting of Application and Systems.
Developing the Project Plans, Business Analysis Process Model using MS Visio to spearhead the Portfolio Management activities.
Identify, capture, industry / domain specific solutions / key pain areas to improve ongoing deliveries and coordinating with Technical Teams until permanent fixes teams and coordinating with Internal / External Clients in the iterative phase of the Software Development Life Cycle.
Articulating Business Gathering, Fit Analysis and Gap Analysis from end-users and internal stakeholders, users and delivering new modification as per the Change Control Policy.
Conducted sessions with Technical teams and respective groups to identify problems and to reduce the time frame required to complete deliverables.
Implement Solution design, checkpoints, Issues, trends and business Impacts with problem tracking and initiated proactive Change Management in the clients Business Process
Developed Key Performance Indicators (KPI), Lessons learned log to ensure the Application issues are captured for adhering that all activities are within SLA’s and TAT
Established response time objectives while planning and managing the service-level quality using the real-time management skills.
SENIOR BUSINESS ANALYST / SENIOR SPECIALIST Feb 2010 - May 2013
A.P. Møller - Maersk (Maersk Global Service Center): Reputed organization and a parent company of Maersk Line, APM Terminals, Maersk Oil and Maersk Drilling, Damco, Safmarine, Seago Line and several major brands operating in main industries: Shipping, Oil & Gas and Information Technologies
Key Responsibilities:
Migrated and streamlined On-site Germany and Austria SAP Business Process and successfully completed the transition from on-site and obtain sign-off for functional requirements from the stakeholders.
Lead Safmarine SAP Project, Software Testing Project for Scandinavia cluster (Sweden, Denmark and Norway) for SAP modules, Order to Cash (O2C) and Financial Supply Change Management (FSCM) modules.
Responsible for reducing the repetitive issues in Problem Management and identifying pain areas in SAP and Legacy systems.
Liaise between stakeholders to provide appropriate solutions for Quality Assurances, Compliance issues, Integration testing issues and smoothen the business process function.
Project Details: FACTCCC - (Feb 2010 to Dec 2011)
The role is to support Technical Teams, Business Groups and Stakeholders in Application Development, On-site and Off-site Migration to enhance / reduce the repetitive issues and identifying Problematic areas in SAP and Legacy systems which help to provide appropriate solutions to smoothen the business process function.
Translate Internal / External Stakeholders requirements into various documentation deliverables such as functional specifications, use cases, workflow/process diagrams, and data flow/data model diagrams by conducting Joint Requirement Planning (JRP) sessions with Business User Groups.
Analyze interfaces from Legacy to SAP (FACT) system based on GAP analysis to find ASIS and TOBE state which help to identify the redundancy in the process flow
Review test cases in HP Quality Centre for SAP OTC and TEM Module for rollout project from SAP R/3 4.7 to ECC 6.0 and coordinates with Stakeholder and Technical teams until successful sign-off.
Project Details: FINGSC OTC-UBSO (Jan 2012 to Apr 2012)
The role is to involved in Unbilled Sales Order operations and that helped the organization to achieve cost-effective by implementing necessary to the issues related to Invoices without output from GCSS / CXED Legacy to SAP systems.
Develop the Business Case and facilitated Business Requirement Conduct and document elicitation sessions with the teams involving the loss mitigation, Document Services and Default-Breach Servicing Teams for requirement clarifications and solution designing.
Evaluate Root cause analysis (RCA) to find the cause of failures to Invoices which failed to generate the Output to customer. Proposed Workaround solution and deliver documentation to stakeholders which help to fix temporary leakages of revenue. Coordinated with Technical teams and Quality Assurance teams to provide Permanent fixes.
Assess proposed solution and analyze it with products to determine how closely they meet stakeholder and solution requirement
Coordinate to ensure that clients requirements are accomplished with agreed time line and the Project proposals, Documentations are accepted and signoff.
Project Name: FINGSC Safmarine SAP and Legacy Testing, (May 2012 to Oct 2012)
The SAP Test Manger in Safmarine FACT Integration Project to support Scandinavia Cluster (Denmark, Norway, and Sweden) testing for Order to Cash (OTC) and Financial Supply Change Management (FSCM) modules. The main focus of the project is to ensure Integrating Safmarine into SAP FACT.
Define business and/or legal requirements (GAPs) and shepherd the E2E Testing activities and sign-off with 100% SLA.
Review / Analyzed defect test cases and coordinated with technical teams for solution through Transaction Problem Reporting (TPR) in HP Quality Centre and be the part of Emergency CAB (ECAB) in Integration activities.
BUSINESS ANALYST / SPECIALIST, Flextronics Technologies (I) Pvt. Ltd.
A fortune 500 company helps customer’s design, build, and ship and service electronics products through a network of facilities in over 32 countries in five continents. Its support such as manufacturing, procurement, logistics and IT and customized, market-specific capabilities offered through industry-specific design, engineering and original design and manufacturing (ODM) services as a whole worldwide.
Project Details: Global Credit Management team involved in the Implementation of Legacy, BAN and SAP system. Responsible for leading the team and delivering products to client by coordinating with clients as per the Change Management Process.
Key Responsibilities:
Implementation change driven approach in various phases with Technical Consultants, which included study of the legacy system business parameter definition, defining solution approaches to meet a corporate credit requirement threshold for design IT solutions.
Provide technical and procedural support for User Acceptance Testing (UAT), Operational Acceptance testing (OAT) and Pre Production Testing.
Organize and prioritizing requirements and Manage regional/entity teams and support implementation in planning activities
Formulate Project Plan and monitor the Milestone of the activities across the Project and updating the clients with reports and status.
Implemented Change Management across entire process from Project conceptualization to Testing through Project Delivery, SW Dev. and Implementation Management in diverse Business/Technical Environments.
Conducted post-implementation reviews, sessions of improvement projects and process including user training, scenarios and use cases in functionality that are designed in as core requirements.
Developing and recommending the Common Business Services (CBIS) which can be quickly customized to meet client's requirements and implemented in record time. and increase reusability for the cost effective implementation
A global information technology, consulting and outsourcing company with 145, 000 employees serving over 900 clients in 54 countries. It has 55+ dedicated emerging technologies ‘Centers of Excellence’ enable us to harness the latest technology for delivering business capability to our clients.
Key Responsibilities:
Project Details: Cable and Wireless International telecoms services provider across the UK, continental Europe, Asia and the US, with exceptional portfolio of technologies, managed services and professional consultancy services. Responsible for Project Migration and Implementing SAP R/3, Legacy Applications and quality assurance control in Project.
Key Responsibilities: Cable and Wireless (Clients)
Migrated and streamline the E2E On-site SAP Business Process from Cables and Wireless, Bletchley, Milton Keynes \[United Kingdom (UK)\] and spearhead the implementation project in Off-site.
Successfully completed transition for pre and post Migration process in SAP and obtain 100 % sign-off for functional and non - functional requirements from the stakeholders.
Migrated the 30+ business process and activities pertaining to Bank, Control account & Intercompany Reconciliation E2E and completed all defect with in TAT
Managing client relationships and supporting 20 members of Team; possesses natural flair for building relations, customer service and achieving optimum level of customer satisfaction.
Review test cases based Credit Exception Report in (BW) Business Warehouse and reporting of Expected verses Actual Defect Detected Timeline testing reports as per client specifications.
Handling and resolving process related queries and classifications; ensuring prompt resolution of process related escalations for flawless working; Analyzing the aged activities and understand the Problematic area cause through Problem Diagnosis and Resolutions.
CAMS offers a comprehensive package of Transaction Processing and Customer Care and distributor services to the Mutual Fund industry since 1995 and it has 60 % share in the Mutual Fund market.
Project Details: Involved in Migration of process, formulating low level design, documentations and Execute functional tests and evaluate results to ensure accuracy according to Banking business requirements.
Key Responsibilities: State Bank of India (SBI) (Client)
Problem identification in the banking business areas of Subscriptions, Redemptions, Dividends, Switches & Banking Services; Analyze specific business unit processes, information technology systems; recommend improvements and locate best practice solutions to meet business requirements
Migration of Vendor Based Applications to cost effective, flexible and efficient system to enhance the performance and customer experience
Executed Citi Bank site testing for Reconciliation module with 100 % SLA and rectify the defect test cases with in TAT.
Performing Regression testing and Oracle database testing to ensure that reporting structure as per client specifications.
Preparing Project status reports for tracking Milestone and its progress for Weekly / Monthly / Quarterly reviews.
* Master in Business Administration (M.B.A) from Alagappa University, Chennai in the year 2013.
* Master in Financial Management (M.F.M) from Pondicherry University, Chennai in the year 2005.
* Bachelor in Commerce (B.Com) from Madras University, Chennai in the year 2002.
