Sunshine Biagan

Responsible for customers of ONAN generators, small engine (OEM bus, crane and yatch), warranty, parts, core, services & Contracts.
• Ensuring all duties are carried out as per Cummins standards.
• Assist external & Internal customers and deliver premier customer service.
• Handle warranty process, service documentation and ensure accountability.
• Manages conflict, building customer relationship and delivering customer satisfaction.

- Responsible for the management and co-ordination of the warranty operations for the assigned Branches, dealers and self servicing OEMs including OEM affiliations.
- Responsible to coordinate and support needs for maintenance contract agreements and the implementation of these across in Cummins Qatar.
- Responsible to provide parts support by identifying the correct parts for the repair, providing delivery lead times, price, ordering of the parts for the jobs, entering into Movex jobs, booking out of stock and delivering to the service department.
- These objectives should be achieved whilst operating within CCBC, Cummins FINA, Cummins HR policies and utilizing Cummins Service Solutions tools and guiding principles.
- Prepare and produce claims as per Cummins Worldwide Claims Management guidelines and Works Procedure Manual
- Preview and produce internal invoices associated with Warranty claims.
- Respond to Customer and internal queries re Warranty Guidelines
- Reconcile Month-End reports and prepare summary reports & recommendations for Service Operations Meeting.
- Attend Conferences, Training seminars etc at Company’s direction
- Review monthly Business Performance indicators against plan with Aftermarket Manager
- Monitor Warranty Process, Lead and Drive Improvement.
- To ensure that self and all subordinates are aware of, and act in accordance with, Corporate objectives, initiatives, policies, and procedures
- Maintain administrative procedures and resources appropriate to the department
- To incur expenses in relation to any activity above as directed by Aftermarket Manager
- Maintain SRT, fail codes manuals etc & Electronic template.
- To identify and co-ordinate all parts requirements are provided to the customer service advisor and ensure delivery to ‘point of use’ for service personnel.

• Responsible for the management and co-ordination of the warranty operations for the assigned Branches, dealers and self-servicing OEMs including OEM affiliations.
• Responsible to coordinate and support needs for maintenance contract agreements and the implementation of these across in Cummins Qatar.
• Responsible to provide parts support by identifying the correct parts for the repair, providing delivery lead times, price, ordering of the parts for the jobs, entering into Movex jobs, booking out of stock and delivering to the service department.
• Prepare and produce claims as per Cummins Worldwide Claims Management guidelines and Works Procedure Manual
• Preview and produce internal invoices associated with Warranty claims.
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Respond to Customer and internal queries re Warranty Guidelines
Reconcile Month-End reports and prepare summary reports & recommendations for Service
Operations Meeting.
Attend Conferences, Training seminars etc at Company’s direction
Review monthly Business Performance indicators against plan with Aftermarket Manager Monitor Warranty Process, Lead and Drive Improvement.
To ensure that self and all subordinates are aware of, and act in accordance with, Corporate
objectives, initiatives, policies, and procedures
Maintain administrative procedures and resources appropriate to the department
To incur expenses in relation to any activity above as directed by Aftermarket Manager Maintain SRT, fail codes manuals etc & Electronic template.
To identify and co-ordinate all parts requirements are provided to the customer service advisor and ensure delivery to ‘point of use’ for service personnel.
Coordinate with the customer with their Annual maintenance contract.
Planning and executing Monthly schedule for AMC visit or service.
Handling Preventive Maintenance job, as per customer request.
Handling dirty core returns and report as Monthly basis.

Service Administrator and Warranty Processor

 Coordinate travel arrangement with regards to visas, flight booking and hotel reservations.
 Respond to emails and phone enquiries of the customers.
 Checking warranty job cards and supporting documents before preparing pro-forma invoices.
 Monitoring service campaigns and promotions.
 Making variance report for actual labour charge and labour spent on particular job against service invoice.
 Generating performance metrics on a weekly and monthly basis.
 Assist in establishment, improvement and implementation of service process and procedures.
 Raise credit note where applicable and forward documents to concerned departments to further actions.
 Monitoring functions of existing service software system (Triumph, BMW Motorrad, Ducati, KTM, Piaggio, Vespa, Aprilia, Motoguzzi, Sand X, Arctic Cat, Husqvarna, Gillera bikes and Autoline) and suggest area of improvement.
 Inform the Service Manager where extra attention is called for certain circumstances leading from difficult customers.
 Deal with the personnel correspondence according to the instruction and wishes of the Service Manager.
 Record customer request for workshop appointment, assign and prioritize them according to the service to be performed, in cooperation with the service advisor.
 To make return calls to customers, as necessary.
 Entertain all customer concerns regarding the company service.

* Carry out all activities for the applicable documentations and filing system.
* Archiving the whole section documents.
* Maintaining complete documentation to protect our client's rights as needed.
* Ensure that filing system is maintained as per the established filing policy
* Perform maintenance work on a regular basis to ensure the documents are in good condition.
* Have the materials are properly stored and maintained in good condition
* Identify, appointments, cataloging and indexing of archival materials
* Helping people to use the files
* Make records available to users in formats such as photocopies, microfiche and computer tools
* Carry out research
* Negotiation of purchase or donation of archival materials and assessing their importance.
* Experience across various administrative functions including diary management; travel bookings; arranging seminars and appointments; ability to draft business communications and accuracy in typing.
* Significant experience and knowledge in the use of Microsoft Office package including Outlook Mail.
* Proven ability to prioritize busy workloads and perform within a dynamic team environment.
* Exceptional organizational skills, attention to detail and use of efficient processes.
* Immaculate professional appearance and excellent communications skills, both written and verbal.
* Greeting Customers entering the Warehouse and assisting them for the correct destination.
* General Administrative and Clerical support. Deal with queries from the public and customers.
* Receiving payments by Cash, credit cards and vouchers.
* Issue's receipt, credit card and change due to customers..
* Compile and maintain non-monetary reports and records.
* Counting money in a cash drawer at the beginning of the shift to ensure that the amount of money is correct and that there is adequate change as well as reconciling the cash drawer at the end of the shift.

* Reporting directly to the Project Manager.
* Maintaining register for technical and non-technical documents.
* Distribution and submission of drawings, material approvals, contractor's approval, method of statements and request for information to the concern departments and contractors.
* Coordinating with engineers and engineering department to be got out of inappropriateness of documents.
* Keeping of total file records of authorities, contractors and subcontractors.
Making letters charts and other official documents.
* Filing all documents in subject codes.
* Maintaining daily routing and reading file.
* Preparation & evaluation of weekly, monthly reports and verification of monthly payment to the Client against the actual work progress.
* Preparing Invoices.

 Assisting customers for their needs.
 Prepare billing statement
 Organizing overall requirements of the customer like assembling materials needed, church reservation, and etc. answer, screen and transfer inbound phone calls
 receive and direct visitors and clients
 general clerical duties including photocopying, fax and mailing
 maintain electronic and hard copy filing system
 retrieve documents from filing system
 handle requests for information and data
 resolve administrative problems and inquiries
 prepare written responses to routine enquiries
 prepare and modify documents including correspondence, reports, drafts, memos and emails
 schedule and coordinate meetings, appointments and travel arrangements for managers or supervisors
 prepare agendas for meetings and prepare schedules
 record, compile, transcribe and distribute minutes of meetings
 open, sort and distribute incoming correspondence
 maintain office supply inventories
 coordinate maintenance of office equipment
 coordinate and maintain records for staff, telephones, parking and petty cash

 In charge on dealing and negotiating for the business growth.
 Arranging Hotel reservations, flight booking, overall in charge in travel,
Documents and services of the customers
 Planning and charting the touring timing and venues of interesting tourist places.
 Accompanying the tourists to the tourist spots and guiding them in their touring.
 Knowing the important historic events associated with the tourist spots.
 Conveying and informing the tourists about the information on the tourist places.
 Arranging any kind of transportation services to and from the tourist places, if needed.
 Helping and coordinating between the tourists during the touring of the places.
 Taking care of the medical and food needs of the tourists.
 Protecting the tourists in all aspects during the period of touring.

 Smile and greet the customer once they enter the store.
 Assist other store employees with their work
 Disseminate tasks and orders to employees
 Train and evaluate trainees
 Check the flow of the store from time to time.
 Check the products before the opening and closing of the store
 Encode the delivered or ordered materials or products
 Assist the customer with their demands, suggestions and complaints.
 Communicate with the manager regarding the sales, employees and other important matters.
 Act as officer in charge whenever the presence of the Manager is not available.