Supriya Rathan Kumar

• Dealing with various travel agents of UAE and assisting them in closure of the bookings by providing cost effective tour packages.
• Suggest names of destinations that will suit the client's needs, budget, preferences and different age group by providing competitive rates to the agents.
• Coordinating with supplier for the process of confirmed booking.
• Plan an itinerary with the travellers to ensure that they visit all important sites and perform all activities peculiar to that destination.
• Proactive follow-up with Travel agencies and updating them with the status of the booking.
• Training and assisting the sub ordinates with all job related queries
• Handling Group queries and FIT (Free Individual Traveller), MSC Cruise, Cosmos and Rail Europe.
• Leading operations team members in all the operations task and activities.
• Interact with the walk-in clients and understand their travel needs, whether they want to travel for leisure, relaxation, business or education.
• Collect the requisite documents from the clients and file applications for visa, hotel bookings, flight bookings, etc.
• Check the completeness and authenticity of the submitted documents and make sure they are consistent with the documentation guidelines.
• Make preparations to hold pre-departure meetings with the clients and explain them travel plans along with dates and time.
• Aggressive selling leisure package for Outbound tours.
• Liaising with the client and updating them with the formalities and documents required for the processing of visa.
• Processing the booking files received from Sales Executive in coordination with Head-office operations team for smooth and timely services to the clients.
• Handle routine enquiries, including telephone calls from travel agencies and the direct client’s.
• Liaising with the client and updating them with the formalities and documents required for the processing of visa.
• Proactive follow-up with Head Office to clarify solutions/responses on queries relating to tour within agreed turn-around times.
• Liaising with the client for the timely payment and follow-up with the accounts department for the clearance of the cheques.
• Acknowledge Customer Complaints, queries related to Product and service and provide speedy resolution.
• Liaise with customer enquiries effectively over the phone and in office

• Products Handled: Group departures, FIT,
• Coordinating with clients and Operations Team for confirmations
• Coordinating with Visa team for Visa
• Coordinating with clients for collection of payments and handing over final documents to direct clients before tour departure.
• Follow up with Accounts dept. for clearance of payment vouchers.
• Coordinating with Travel Agent Department for timely bookings.
• Confirming the quote with central ops
• Identifying Service delivery Problems of customer’s and co-ordinate speedy Resolution.
• Handle escalated queries of Customers directed by Operations Manager.
• Assigned as operations officer -to Handle Daily reports -Related to group packages and FIT.

• Ticketing for Virgin Atlantic Airways.
• Issuing MPD’s (Multipurpose Documents) to the passenger and Re-issuing the tickets.
• Updating the Reissue and Revenue Reports day to day.
• Constructing Air Fare Module with Fare filing and updating the bookings with payment details etc.
• Even we used Lagos Faxes which was the higher priority and SIS checks which was main task