Travel Coordinator
Crescent Petroleum
Total years of experience :11 years, 2 Months
Travel Coordination & Procurement:
• Plan, direct and control the operational activities of Crescent Petroleum's in-house travel team.
• Ensure compliance of the company's travel policy for all flight, accommodation and other services booked by the TMC.
• Identify, research and source the most appropriate and cost-effective travel retail products available in the market using Travel portals and GDS systems.
• Identify and recommend strategies for corporate agreements, alignment of discount schemes based on travel spend analysis.
• Ensure resolution of complaints and response to queries from employees, executive committee members and the CEO’s office.
• Educate and train Travel consultants on Smart buying tips.
• Assist department Manager with all travel operations and take charge of operations during his absence.
• Research, identify and book the best private jet options for the CEO’s and Chairman’s office and control all aspects of the movement.
• Arrange visit and tourist visas of company employees and their families through the travel agent.
• Review every travel bookings and ensure all smart buying tips have been implemented by the travel agent and provide approvals.
• Create reports, analyze and suggest policy amendments and monitor travel expenditure.
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Administration:
• Preparing records and maintaining files and statements of all travel transactions.
• Archiving of airline and hotel corporate agreements and other documents received from the Assistant Travel manager.
• Prepare half yearly employee satisfaction travel surveys for management review.
• Liaise with the HR department with regards to onboarding, employee repatriation and travel profile creation.
• Acquiring all travel details of employees and updating the same on the company travel system.
• Reminding, assisting and accompanying the Travel manager to meet with suppliers.
• Attending all telephone calls from suppliers, employees and the accounts teams in an efficient manner and resolve queries.
Accounting:
• Ensure all necessary approvals are in place and raise Travel requisition forms with the correct charge areas.
• Reconcile all travel invoices, prepare statements, attach all supporting documents and clear the invoices for payment to the finance team for payment.
• Provide clarification to the accounts team regarding all queries related to travel invoices.
• Liaise with the Travel agent’s accounting team to ensure all payments have been received and assist them with any pending payments, invoice details, credit notes etc.
Attend phone calls, emails and walk-in clients.
Search and book economical and time saving flight itineraries.
Search and book hotels, car transfers and car rentals.
Advice and assist clients with visa requirements and procedures.
Create tailor-made packages to various destinations.
Organize meetings and corporate events for clients by liaising with suppliers.
Visit venues at hotels and choose a venue as per client requirements and budget.
Liaising with hotels and car rental companies for discounted rates.
Acting as a back-up staff during staff absence.
Issuing tickets, hotel vouchers, car rental vouchers etc.
Processing refunds and issuing credit notes by liaising with the accounts team.
Invoicing and maintaining records of all transactions.
Sending out email reminders, fliers, updates and promotions to all corporate clients.
Attending familiarization trips organized by suppliers.
Applying for tourist visas for corporate clients.
Developed strategies and policies to drive sales and create customer loyalty.
Handled and oversaw all travel arrangements, MICE operations (air, hotels, car etc.)and office operations.
Managed relationship with suppliers and other vendors.
Negotiated contracts and rates with suppliers and clients.
Sending airline updates, fliers, promotions and offers to clients.
Conducted training in customer service, travel systems, telephone sales and etiquette.
Visited local hotel suppliers, car rental companies to familiarize with their products.
Attended travel shows and events to meet and look for new suppliers and products.
Visited clients regularly to ensure their satisfaction and get feedback on the service.
Ensured compliance in all aspects of travel procedures.
Promoting and marketing the products via email marketing and social media.
Sending reports to clients regarding their overall travel expenditure and savings.
Sending sales reports to the management on a monthly basis.
Oversaw recruitment, selection and retention of staff.
Dealt with disciplinary matters and customer complaints.
Attend phone calls, emails and walk-in clients.
Search and book economical and time saving flight itineraries using GDS systems.
Search and book hotels, car transfers and car rentals.
Advice and assist corporate clients with visa requirements and procedures.
Organize meetings and events for corporate clients by liaising with suppliers.
Sending airline updates, fliers, promotions and offers to clients.
Liaising and negotiate with hotels and car rental companies for discounted corporate rates.
Acting as a back-up staff during staff absence.
Issuing airline tickets, hotel vouchers, car rental vouchers etc.
Processing refunds and issuing credit notes by liaising with the accounts team.
Invoicing and maintaining records of all transactions.
Visiting hotels and other suppliers to better understand their products.
Worked as a back-up travel consultant for a period of 6 months in the Canada Office.
Assisted corporate clients with flight bookings, hotels, car rentals and event bookings.
Visited corporate clients to familiarize and gather traveler information.
Created traveler profiles for corporate clients.
Attended training in customer service, travel systems, telephone sales and etiquette.
Visited local hotel suppliers, car rental companies to familiarize with their products.
MBA International business from a reputed Swiss private college based in Geneva, Switzerland. Completed within 18 months successfully with a GPA over 5 and presented a thesis on Employee turnover in UAE travel agencies.