Suresh K L

a. CIO and Head of PMO for for Emerisque Italia Group & Emerisque Brands (London) in London in the Fashion/Retail Industry for transforming the IT platforms & infrastructure and creating opportunities for “Shared Services” so that the wholesale business model can be leveraged for a retail business model.
b. Role involves creating the ICT Roadmap & Strategy, Product and Vendor Selection, creating Process Maps, New ERP needs analysis to implementation, IV&V, Integration Strategy, Business Intelligence & analytics, IT Infrastructure Build & Stabilization and change management.
c. Key Achievements include (a) Creating the entire ICT Infrastructure on Cloud based on SAAS Architecture (b) Creating convergence of infrastructure to manage audio, video, data, mobile in a single converged network across Europe (c) Vendor management and reducing the cost of steady stage operational IT costs by over 30%

a Run Bank Stabilization
i Oracle Flexcube Core Banking Stabilization, Oracle Flexcube General Ledger Cleanup of mismatches (Bank profit in 2011 was $ 3 M Vs GL Imbalances $ 25 M). Intense 12 months ground up fixing lead by CIO office resulted in Bottom Line growth by USD $ 6 M
ii State of the art Data Centre to support High Availability & Scalability
iii Consolidated servers utilizing virtualization, achieved 22% cost reduction on IT Run Budgets
iv Anti-Money Laundering Solution delivering Fraud Detections, Sanctions Screening & Risk Rating
v Continuous Improvement of Internal Processes enabled through IT Solutions
vi Evaluated over 115 Vendors over 18 months, achieved vendor consolidation, contract restructuring and SLA management.
b Growth & Innovation Initiatives
i Operations Optimization & Centralization (Retail and Corporate) using image based Workflow Engine resulting in Operational Cost Reduction of $1 M
ii ATM/POS Switch Deployment
iii High Usability based Internet Banking utilizing concepts from Bank 3.0 (and Human Factors International)
iv Instant Account Opening - “First of its kind deployed in West Africa” enabled through a Tablet Based Solution for Direct Sales Agents, Credit/Loan Origination Automation with Score Cards based appraisal and risk assessment.
v Financial Services Gateway (ESB) delivering interoperability for Multi-Channel and Multi Payment Architecture delivering 100+ Services across every channel.
vi Going Google for Email and Office productivity and Collaboration
vii Building eStatement Archive, Global Customer Information File for Operational KPI Management
viii USSD based Mobile Banking Solutions
ix Cash Management Solutions.
x Payment System Automation (SWIFT & ACH)
c Social Impact & Financial Inclusion Projects
i Mass Market inclusion through Agency Banking/Branchless Banking,
ii POS and Back-Office Solutions for Micro finance Institutions & SUSU Collectors to drive efficiencies and deliver “Micro Loans & Savings Products” at a lower cost

Process Central Ltd, (PCL) is a pioneering BPO & Shared Services venture first of its kind in Nigeria. It is a JV between 3i Infotech (a $ 550 M Global IT Services & Transaction Processing Company) and Skye Bank & Unity Bank (Top Retail Banks in Nigeria). PCL would serve over 450 branches across Nigeria from 2 Shared Services Locations for major retail processes. As COO & Director with a 3 year projected P&L of over $ 40 M and 500 staff, responsibilities encompassed conceptualizing the banking transformation from decentralized operations to centralized operations, setting up the company infrastructures, People processes and implementation of PCL business goals.
Accomplishments:
1. Conceptualization of the "Retail Banking Operations Transformation", creating the Business Case and financial structuring the Joint Venture
2. Setting up of the organizational processes, recruitment of resources and creation of a "process training & BPO Lab" to foster transfer of capabilities from expats to local Nigerian resources

3i Infotech is a $ 550 M Global IT Services and Transaction Processing Company with operations in 50 Countries and 1500 customers. As Vice President & Region Head of Africa and a business portfolio of nearly $ 20 M in revenues across Banking, Investment Management and Insurance solutions, managing 8+ sales staff and 35+ delivery and support staff..
Accomplishments:
1. Africa represented the second largest market in the emerging markets for 3i Infotech and lack of local leadership was affecting morale of customers and employees. Immediately after taking over the region, streamlined logistics and setup a benchmark for Customer Satisfaction.
 Customer Satisfaction grew from 30% to 90% within 12 months
 Deal sizes increased from average $ 250K to $ 1 M Per Deal
 Reduced operations cost by 35%
2. Signed the first major retail banking operations transformation deal with state held "Ghana Commercial Bank" for $ 5 M. This initiative for GCB on completion would reduce man power costs by up to 25%.
3. New market entry into Rwanda and Gambia (2010 - 2011)
4. Formulating the “Engagement Management Model” right sized for Africa through an onsite/offshore model that not only reduces “Cost of Delivery” but ensures “On Time & Budget” delivery.
5. For Large Accounts, provided participation in “Large Account Management” leadership as well as participation in “Steering Committee Meetings” to address/resolve program issues.

Mastek Ltd is a $ 350 M Global IT Solutions Services company with over 3, 000 employees. As part of the drive to open emerging markets, moved to Doha, Qatar to setup the Mastek Middle East hub. Within a span of 2 Years, was responsible to build the Middle East operations from scratch to a $ 4 M recurring revenue operation.
Accomplishments:

1. Setting up of sales and presales (offshore) team about 10 FTEs and building the "custom application development/solutions pipeline" in tough packaged solutions only market from $ 2 M to $ 15 M in recurring revenue
2. Winning critical deals where custom application development and recurring revenue is the focus like Bahrain Tender Board for eTendering, Qatar Telecom for Data Cleansing Engine etc.
3. Setup the Data Warehousing and Business Intelligence Practice and help in closing deals with Qatar Electricity and Water Company, Qatar Telecom, Qatar Islamic Bank etc..
4. Creation of solution frameworks for "Connected Government Framework", "Bank of the Future" and "Data Cleansing Engine"

Mastek Ltd is a Global IT Solutions focused company with over $ 350 M in revenues. US Geography was mainly focused on Insurance solutions and in order to diversify the business portfolio, setup the Practice Line - US State & Local Government and created the entire bid management team in India for lower costs and higher return.

Accomplishments:

1. Setup the entire bid management team of 15 full time resources ranging from solution architects, business analysts, tech writers, enterprise architects, project managers and commercial managers. Part time resources were taken from other project teams based on the bid demand and onsite sales team restricted to just 2.
2. Helped formulate the US State & Local Govt strategy, defined focus states, defined focus domains, focus verticals and specific solution areas.
3. Setup a world class "Bid Management Process" to effectively screen RFPs, create RFP Qualification Reports, Assess fitment to capabilities, defining "winning themes", Key Responsibility Matrix (RACI), review mechanisms for technical, commercial and legal requirements so that the RFP response needs to be just printed and shipped in the US by the US Sales team.
4. In order to further automate the process an "RFP Butler Engine" was created that had the ability to search for RFPs matching the criteria specified, download the relevant Bids and create an RFP Qualification Report.

MajescoMastek is the US Subsidiary of the $ 350 M Global Solutions & services company. I was promoted as Vice President for JV & Alliances to drive inorganic growth in the company. Mastek group revenues increased by over $ 100 M over these deals.
Accomplishments:

1. Was part of the core team that put together the JV between Mastek and Deloitte Consulting to create the first Offshore Development Center for a Big 5 called DC-OTG. Gartner called this initiative as the industry bell weather... This venture grew to over 3000+ offshore team and was later purchased by Deloitte from Mastek.
2. Helped in setting up a unique JV between Mastek and Carrekar Corporation (a leading technology provider of payment solutions and check clearing solutions). This JV called "Carretek" signed up with Bank of New York to provide offshore check clearing, remittance processing capabilities. Bank of New York was signed up with an offshore capacity of 150 people doing remittance processing.
3. Structured the virtual JV with ePolicy Solutions - a leading technology platform player in the P&C Space. This JV helped ePolicy create a "transformation entitled Chrysalis" to lower the cost base of the company for product development and implementation of its platforms. The offshore development and implementation center was 250 FTE strong within 12 months.

I was promoted to take over the National CRM Practice to drive direct sales and channel sales.

Accomplishments:
1. With P&L Accountability grew the CRM practice from $ 20 M to $ 45 M in less than 2 years
2. Setup the direct sales team of 9 resources with 4 pre-sales support
3. CRM practice line was transformed into the most profitable business lines with more than 50%+ GM.

MajescoMastek is a 100% subsidiary of Mastek Ltd a $ 300 M Global Solutions & Services company. Was responsible to drive the offshore outsourcing initiative in the US West Coast.
Accomplishments:
1. Setting up presales process and marketing strategy for outsourcing
2. Indirect Revenue $ 3 M

Accomplishments:
1. Setting up regional offices in Belgium, Germany
2. Direct Revenues of $ 4M
3. Accounts opened: CIPAL, Belgium, Birkenstock, Germany, German Railways, Germany

Accomplishments:
1. Setting up Production Planning Control Processes to Distribution and sales of Glass bottles all over Middle East and Europe
2. Supply Chain Management

Accomplishments:
1. Sale of Computer Hardware
2. Achieved revenue of UAE Dhs 1 M per month, Total $ 3.2 M

Accomplishments:
1. Sale of Oil Field Equipment and Services
2. Achieved revenue of UAE Dhs 1 M per Quarter, Total $ 2.0 M