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suresh kuttan, Operations Manager

suresh kuttan

Operations Manager·ABT Parcel Service

India

Bachelor's degree, Botany, Zoology & Chemistry

Work experience

Total years of experience: 28 years, 6 months

Operations Manager

June 2019 - March 2020

ABT Parcel Service

Chennai, India

June 2019 - March 2020

• People Management
• Vendor Management
• Handling IR issues
• Hub Operations
• Fleet Management
• Warehouse Management
• First Mile and Last mile management
• Cost Management

 Handle approximately 200 - 250 tonnes per day
 Manage 35 + routes a day
 Manage around 30 Agents on day to day operations

Company industry:
Distribution, Supply Chain & Logistics
Job role:
Logistics and Transportation

General Manager

October 2018 - May 2019

Komet Logistics

Kerala, India

October 2018 - May 2019

• Provide 3PL Logistics solutions to E-Commerce and Express companies
• Business Development

Company industry:
Distribution, Supply Chain & Logistics
Job role:
Management

Senior Manager

January 2015 - September 2018

Instakart Services Pvt Ltd., (Flipkart)

Bengaluru, India

January 2015 - September 2018

• Recruitment and setting up of team
• Finalizing Facilities for expansion plans and to build scalability
• Process Improvement to bring in efficiency and customer delight
• Line haul management both Air & Surface
• Team management and people development
• Handle and manage IR related matters
• Cost management and productivity improvement

Company industry:
Internet & E-commerce
Job role:
Management

Manager -Operations

March 2014 - January 2015

2. FedEx Express Transportation & Supply Chain Services India P Ltd

Chennai, India

March 2014 - January 2015

• Line haul Management. Retrieval and distribution of Express loads. Manage Pick-up and Delivery Operations of Couriers. Vendor Management. Administration and General Management. Support function to Sales & Customer Service Department

Company industry:
Distribution, Supply Chain & Logistics
Job role:
Management

Senior Manager - Operations

May 2013 - January 2014

Denken Global Supply Chain Pvt Ltd.,

Chennai, India

May 2013 - January 2014

• Start-up Operations and Business Development

Company industry:
Distribution, Supply Chain & Logistics
Job role:
Management

Gateway Manager

August 2006 - August 2007

DHL Express India Pvt. Ltd.

Chennai, India

August 2006 - August 2007

• Liaising with commercial Airlines for space and confirmed uplift
• Planning and proper utilization of space booked with the Airlines
• Ensuring Customs clearance and upliftment of Courier consignments on the scheduled flights
• Periodic meetings with Airlines to review performance and improvement
• Rate negotiation with Airlines whenever appropriate
• Maximizing capacity utilization of DHL flights from Bangalore by ensuring timely connections by Air & Road ex-Chennai to Bangalore
• Regular meetings with AAI officials for smoother and faster facilitation
• Maintaining rapport with Customs for speedier clearance of Exports and Imports consignment.
Vendor Performance & management
• Monitoring and analysing vendor performance and reliability
• Contract compliance and collaborative vendor relationships for business process
• Setting Performance parameters and measurement
Training & Development
• Manage & train Sales & Customer Service team on regulatory compliance and leverage best practices and resources already established across the organization
• Internal trainings to develop team for multi-tasking and role changes
• Cross function trainings on modules developed by the Organization
Customs Policy & procedures
• To ensure compliance to Foreign Trade Policy, Customs Procedure & Inter company procedures as per statutory policies, Liaison with Customs, AAI, BCAS, Airlines and others Govt. Agencies
• Liaising with Customs & government body for specific permission to enhance clearance process which results in improved service for customers
People Management
• Keeping the team integrated and motivated
• Create a common goal between company & vendor team to ensure compliance of organization & legal policies and derive set results.
• Manage Industrial Relations issues and handle the same amicably without any impact on the service to customers
• Develop team spirit and multitasking capabilities within the team.
• Determine organization structure, roles and responsibility and performance targets for the function
• Develop IKOs/KPIs with team members and monitor individual performance.
• Motivate and drive teams to highest level of achievements and ensure appropriate rewards as per company’s policy.

Company industry:
Distribution, Supply Chain & Logistics
Job role:
Logistics and Transportation

Assistant Manager - Operations

September 1997 - July 2006

FedEx Express

Chennai, India

September 1997 - July 2006

Job Profile: Responsible for Chennai station operations related to pick up/ deliveries, service assurance, Coordination and development of Global service participants for FedEx, airlines coordination, compliance on statutory policies on Import & Export, Design & Delegate All India activities for Vendor to ensure seamless delivery of clearance & customer communication

Key responsibilities:

Project Planning & Execution: Design, develop & new set-up of Clearance & Customer Communication Model for clearance vendor at an All India level. Liaise with Business Partners on development opportunities & team growth. Drive team reviews development and training, retention and goal settings.
Statutory Policies & procedures: Liaising with Customs & government body for specific permission for customer package handling. Identify opportunities and implement new projects based on market research & feasibility analysis
Training & Development: Train employees of Vendor to deliver services to customers as per FedEx standards.

Other Responsibilities:
• Communicate appropriate customs tariffs, procedures and available exemptions to projects on request, as well as provide regular updates on modifications/notifications
• Expansion of service areas
• Customer relationship management & Identify and streamline the operational metrics being reported by Service assurance team

Company industry:
Distribution, Supply Chain & Logistics
Job role:
Management

Area Manager

October 1996 - August 1997

Aramex Couriers India (P) Ltd

Hyderabad, India

October 1996 - August 1997

• Set up office
• Recruitment & trained Sales, Operations, Customer Service & Accounts personnel
• Designed routes for Pick-ups & Deliveries for better utilization of manpower and time management
• Responsible for overall branch function

Company industry:
Distribution, Supply Chain & Logistics
Job role:
Management

Divisional Sales Manager

May 1995 - March 1996

CORE Healthcare Limited

Hyderabad, India

May 1995 - March 1996

• Recruitment & Training of Sales Officers for the states of Andhra Pradesh & Karnataka
• Appointed Dealers & Stockists for wholesale & Retail marketing
• Launched Disposable Syringes & Needles in the market
• Responsible for overall Sales & Collections

Company industry:
Pharmaceutical Manufacturing
Job role:
Sales

Assistant Manager Sales

May 1987 - May 1995

Blue Dart Express Limited

India

May 1987 - May 1995

• Responsible for Sales & Collection
• Support function for Operations & Customer Service
• Instrumental in market expansion & incremental sales
• Maintained healthy yield per piece and increased Customer base

Company industry:
Distribution, Supply Chain & Logistics
Job role:
Sales

Assistant Manager Sales

May 1987 - May 1995

Blue Dart Express Limited

India

May 1987 - May 1995

• Responsible for Sales & Collection
• Support function for Operations & Customer Service
• Instrumental in market expansion & incremental sales
• Maintained healthy yield per piece and increased Customer base

Company industry:
Distribution, Supply Chain & Logistics
Job role:
Sales

Medical Service Representative

July 1985 - May 1987

Ethnor limited (Johnson & Johnson)

India

July 1985 - May 1987

• Promotion of Pharmaceutical products in three southern districts of Kerala state
• Liaise with Stockists for indenting of stocks, daily monitoring and sales closure

Company industry:
Pharmaceutical Manufacturing
Job role:
Sales

Education

Osmania University

May 1983

May 1983

Bachelor's degree, Botany, Zoology & Chemistry

India

GPA (percentage): 67%

GPA (percentage): 67%

Skills

Logistics
Expert
Logistics
Expert
Training
Expert
Training
Expert
IR
Expert
IR
Expert
Import Export
Expert
Import Export
Expert
General Business Administration
Expert
General Business Administration
Expert
Training
Intermediate
Training
Intermediate
Quality Improvement
Intermediate
Quality Improvement
Intermediate
Logistics
Expert
Logistics
Expert
IR
Expert
IR
Expert
Import Export
Expert
Import Export
Expert
General Business Administration
Expert
General Business Administration
Expert

Languages

Hindi

Intermediate

Malayalam

Intermediate

Tamil

Intermediate

Telugu

Intermediate

Training and Certifications

Certifications
Supply Chain Management Professional (SCMPro)
Feb 2021 - Feb 2025
Show credentials

Hobbies and interests

Travelling, cooking
Making friends
Social service