suresh kuttan

• People Management
• Vendor Management
• Handling IR issues
• Hub Operations
• Fleet Management
• Warehouse Management
• First Mile and Last mile management
• Cost Management

 Handle approximately 200 - 250 tonnes per day
 Manage 35 + routes a day
 Manage around 30 Agents on day to day operations

• Provide 3PL Logistics solutions to E-Commerce and Express companies
• Business Development

• Recruitment and setting up of team
• Finalizing Facilities for expansion plans and to build scalability
• Process Improvement to bring in efficiency and customer delight
• Line haul management both Air & Surface
• Team management and people development
• Handle and manage IR related matters
• Cost management and productivity improvement

• Line haul Management. Retrieval and distribution of Express loads. Manage Pick-up and Delivery Operations of Couriers. Vendor Management. Administration and General Management. Support function to Sales & Customer Service Department

• Start-up Operations and Business Development

• Liaising with commercial Airlines for space and confirmed uplift
• Planning and proper utilization of space booked with the Airlines
• Ensuring Customs clearance and upliftment of Courier consignments on the scheduled flights
• Periodic meetings with Airlines to review performance and improvement
• Rate negotiation with Airlines whenever appropriate
• Maximizing capacity utilization of DHL flights from Bangalore by ensuring timely connections by Air & Road ex-Chennai to Bangalore
• Regular meetings with AAI officials for smoother and faster facilitation
• Maintaining rapport with Customs for speedier clearance of Exports and Imports consignment.
Vendor Performance & management
• Monitoring and analysing vendor performance and reliability
• Contract compliance and collaborative vendor relationships for business process
• Setting Performance parameters and measurement
Training & Development
• Manage & train Sales & Customer Service team on regulatory compliance and leverage best practices and resources already established across the organization
• Internal trainings to develop team for multi-tasking and role changes
• Cross function trainings on modules developed by the Organization
Customs Policy & procedures
• To ensure compliance to Foreign Trade Policy, Customs Procedure & Inter company procedures as per statutory policies, Liaison with Customs, AAI, BCAS, Airlines and others Govt. Agencies
• Liaising with Customs & government body for specific permission to enhance clearance process which results in improved service for customers
People Management
• Keeping the team integrated and motivated
• Create a common goal between company & vendor team to ensure compliance of organization & legal policies and derive set results.
• Manage Industrial Relations issues and handle the same amicably without any impact on the service to customers
• Develop team spirit and multitasking capabilities within the team.
• Determine organization structure, roles and responsibility and performance targets for the function
• Develop IKOs/KPIs with team members and monitor individual performance.
• Motivate and drive teams to highest level of achievements and ensure appropriate rewards as per company’s policy.

Job Profile: Responsible for Chennai station operations related to pick up/ deliveries, service assurance, Coordination and development of Global service participants for FedEx, airlines coordination, compliance on statutory policies on Import & Export, Design & Delegate All India activities for Vendor to ensure seamless delivery of clearance & customer communication

Key responsibilities:

Project Planning & Execution: Design, develop & new set-up of Clearance & Customer Communication Model for clearance vendor at an All India level. Liaise with Business Partners on development opportunities & team growth. Drive team reviews development and training, retention and goal settings.
Statutory Policies & procedures: Liaising with Customs & government body for specific permission for customer package handling. Identify opportunities and implement new projects based on market research & feasibility analysis
Training & Development: Train employees of Vendor to deliver services to customers as per FedEx standards.

Other Responsibilities:
• Communicate appropriate customs tariffs, procedures and available exemptions to projects on request, as well as provide regular updates on modifications/notifications
• Expansion of service areas
• Customer relationship management & Identify and streamline the operational metrics being reported by Service assurance team

• Set up office
• Recruitment & trained Sales, Operations, Customer Service & Accounts personnel
• Designed routes for Pick-ups & Deliveries for better utilization of manpower and time management
• Responsible for overall branch function

• Recruitment & Training of Sales Officers for the states of Andhra Pradesh & Karnataka
• Appointed Dealers & Stockists for wholesale & Retail marketing
• Launched Disposable Syringes & Needles in the market
• Responsible for overall Sales & Collections

• Responsible for Sales & Collection
• Support function for Operations & Customer Service
• Instrumental in market expansion & incremental sales
• Maintained healthy yield per piece and increased Customer base

• Responsible for Sales & Collection
• Support function for Operations & Customer Service
• Instrumental in market expansion & incremental sales
• Maintained healthy yield per piece and increased Customer base

• Promotion of Pharmaceutical products in three southern districts of Kerala state
• Liaise with Stockists for indenting of stocks, daily monitoring and sales closure