Suresh Selvam

• Directed end-to-end HR Shared Services covering payroll, onboarding, employee lifecycle, benefits, and compliance for
India and UAE-based client operations, consistently achieving 98%+ SLA adherence.
• Ensured full UAE regulatory compliance including MOHRE labour card processing, WPS payroll disbursement cycles,
and annual leave/gratuity entitlement calculations in line with UAE Labour Law (Federal Decree-Law No. 33 of 2021).
• Designed and implemented centralized HR SOPs and governance frameworks adopted across 5+ client accounts,
reducing audit findings by ~40% and strengthening compliance readiness.
• Led HR automation initiatives using Zoho People and Zoho Payroll, cutting manual processing time by 35% and
improving payroll accuracy to 99.5%.
• Partnered with senior leadership on workforce planning, manpower forecasting, and HR MIS reporting, enabling data
driven headcount decisions across growth phases.
• Drove employee engagement and grievance resolution programs, reducing escalation incidents by 30% and improving
satisfaction scores across managed workforce.
• Managed vendor contracts, commercial negotiations, and strategic partnerships, delivering cost optimization across
HR service delivery functions.

• Supported HR operations and workforce planning for 7, 500+ employees across business units during Flipkarts high
growth expansion phase (2014-2020).
• Partnered with business leaders on organizational structuring, engagement initiatives, and retention programs —
contributing to a measurable reduction in voluntary attrition across key business units.
• Led payroll transition project for PhonePes early operational phase, ensuring zero-error payroll processing and full
statutory compliance during entity separation.
• Implemented HR governance and internal audit frameworks, improving compliance adherence scores and audit
readiness across the People Operations function.
• Delivered periodic HR analytics reports and workforce dashboards supporting data-driven decisions on hiring,
retention, and compensation benchmarking.

Strategic HR Leadership, HR Operations & Shared Services, UAE Labor Law & Compliance, Talent
Management, Workforce Planning, Employee Relations & Engagement, Vendor Management,
Process Excellence & HR Automation, HR Analytics & Reporting, Data-Driven Insights

• Directed UAE payroll processing, achieving 100% MOHRE/WPS compliance with zero
penalties.
• Managed payroll for 800 full-time employees, maintaining

• Led the HR Business Partner function for off-roll employees, managing their complete
lifecycle from hire to exit.
• Managed onboarding, exit formalities, compliance, and payroll systems for off-roll staff.
• Oversaw implementation of SuccessFactors and payroll systems to streamline HR processes.

• Acted as HR Business Partner for a high-volume off-roll workforce, managing onboarding, payroll coordination, and
statutory compliance across rapid organizational scaling.
• Supported SuccessFactors HRMS rollout, contributing to process standardization and improved HR reporting capability
across business units.
• Collaborated with operations leaders to resolve workforce lifecycle challenges, reducing onboarding cycle time and
improving data integrity.

• Managed all contract employees through manpower vendors across India for a headcount
of 26, 000 from 8 vendors.
• Brought down hiring costs and reduced agency mark-up fees, driving cost effectiveness.
• Maintained full legal compliance, avoiding penalties for policy breaches.
• Handled industrial relations cases, resolving 90% disputes internally without escalation.
• Created HR audit framework, improving governance reporting by 30%.
• Automated HR workflows leading to 30% efficiency gain across operations.
• Implemented Zoho HR modules for faster transactions and improved reporting.
• Reduced SLA breaches by 40% through vendor alignment and process audits.

• Managed full-spectrum HR operations and statutory compliance for a vendor-based workforce of 26, 000+ across
multiple Indian states — one of Indias largest gig/contract workforce HR programs at the time.
• Led 12+ compliance audits and vendor governance programs annually, reducing compliance risk exposure by ~45% and
achieving zero statutory penalties across the tenure.
• Automated HR workflows (onboarding, attendance, payroll) using Zoho HR suite — reducing onboarding processing
time by 50% and payroll cycle time from 5 days to 2 days.
• Managed group insurance and benefits administration for 26, 000+ workforce, renegotiating vendor contracts to
achieve 15% cost savings on total insurance spend.
• Built and maintained HR MIS dashboards tracking 10+ workforce KPIs, providing C-suite visibility into headcount,
attrition, and compliance metrics.

• Directed HR vendor teams, ensuring 98% SLA adherence.
• Executed vendor agreements and ensured payments coordination with internal teams.
• Managed recruitment vendors for PAN-India hiring requirements across multiple functions.
• Conducted training workshops, aligning HR staff to emerging trends.

• Managed HR vendor operations across PAN India, overseeing SLA adherence, service quality monitoring, and vendor
performance reviews for 5+ HR service partners.
• Strengthened payroll governance and HR data accuracy, implementing structured MIS reporting that reduced data
discrepancies by 25%.
• Supported statutory compliance reporting (PF, ESI, Gratuity) ensuring zero defaults across managed payroll periods.