Susan Fernandes, Executive Assistant

Susan Fernandes

Executive Assistant

Eurostar Group

Location
United Arab Emirates - Dubai
Education
Bachelor's degree, English and Psychology
Experience
14 years, 0 Months

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Work Experience

Total years of experience :14 years, 0 Months

Executive Assistant at Eurostar Group
  • United Arab Emirates - Dubai
  • March 2017 to June 2018

Job Role: Administration
1. Inbox Management - Managing the Chairman’s emails and responding where necessary
Managing the recruitment inbox and general enquiries inbox
2. Diary Management - Planning extensive and sometimes conflicting appointments, juggling complex schedules.
Prioritizing time to achieve strategic goals.
3. Meeting and greeting visitors, including VIPs and Directors
4. Receiving telephone calls, re-directing or taking messages and using initiative to deal with queries
Organizing Meetings - Room bookings, conference and video calls, equipment and IT Liasoning for the same, arranging refreshments
5. Board Meetings - Taking minutes and tracking the completion of action points raised.
Scheduling, compiling Board packs and organizing attendees.
Preparing and / or co-ordinating correspondence, reports, spread sheets, briefing papers and presentations for meetings / conferences.
6. Handling Postal / Courier correspondence
7. Bank Statements and payment follow ups with Accounts team
8. Ensuring membership cards are updated - E-gate, Skywards, IDs, MMI license, credit cards, etc.
9. Liaise with internal and external departments and regional offices on various business issues.
10. Work closely with Finance, HR, Chairman’s office and other relevant departments on business matters.
11. Organize, update and maintain physical files and e-files in an orderly manner.
12. Travel coordination - Frequently arrange complex travel itineraries -both international and domestic - in UK, USA, Middle East and Asia.
Includes liaising with the various embassies for obtaining necessary Visas, Flight bookings, Transport, Hotel accommodation, Foreign Currency, Trip Schedules, Travel Check-Lists.
13. HR - Authorizing and tracking team holidays and arranging performance reviews.
14. Working closely with the PR team in coordinating press releases, interviews with publications and social media
15. Update Telephone contacts and business card information
16. Finance - Maintain Petty Cash and personal expenses and credit card expenses
17. Maintaining Corporate and Personal Party Lists as required
18. Maintain database for sending out email greetings - Diwali, Eid, New Year
19. Office Management - office supplies, general queries, pantry supplies, liaison with IT providers, etc.
20. Event planning and management - organizing corporate parties and events, catering, follow up for RSVPs on a guest list.

Executive Assistant at Landmark Group
  • United Arab Emirates - Dubai
  • September 2007 to November 2016

1. Inbox Management - Managing the Chairman’s emails and responding where necessary
Managing the recruitment inbox and general enquiries inbox
2. Diary Management - Planning extensive and sometimes conflicting appointments, juggling complex schedules.
Prioritizing time to achieve strategic goals.
3. Meeting and greeting visitors, including VIPs and Directors
4. Receiving telephone calls, re-directing or taking messages and using initiative to deal with queries
Organizing Meetings - Room bookings, conference and video calls, equipment and IT Liasoning for the same, arranging refreshments
5. Board Meetings - Taking minutes and tracking the completion of action points raised.
Scheduling, compiling Board packs and organizing attendees.
Preparing and / or co-ordinating correspondence, reports, spread sheets, briefing papers and presentations for meetings / conferences.
6. Handling Postal / Courier correspondence
7. Bank Statements and payment follow ups with Accounts team
8. Ensuring membership cards are updated - E-gate, Skywards, IDs, MMI license, credit cards, etc.
9. Liaise with internal and external departments and regional offices on various business issues.
10. Work closely with Finance, HR, Chairman’s office and other relevant departments on business matters.
11. Organize, update and maintain physical files and e-files in an orderly manner.
12. Travel coordination - Frequently arrange complex travel itineraries -both international and domestic - in UK, USA, Middle East and Asia.
Includes liaising with the various embassies for obtaining necessary Visas, Flight bookings, Transport, Hotel accommodation, Foreign Currency, Trip Schedules, Travel Check-Lists.
13. HR - Authorizing and tracking team holidays and arranging performance reviews.
14. Working closely with the PR team in coordinating press releases, interviews with publications and social media
15. Update Telephone contacts and business card information
16. Finance - Maintain Petty Cash and personal expenses and credit card expenses
17. Maintaining Corporate and Personal Party Lists as required
18. Maintain database for sending out email greetings - Diwali, Eid, New Year
19. Office Management - office supplies, general queries, pantry supplies, liaison with IT providers, etc.
20. Event planning and management - organizing corporate parties and events, catering, follow up for RSVPs on a guest list.

Executive Secretary at Wecom Global Limited
  • United Arab Emirates - Dubai
  • September 2006 to September 2007

Secretarial skills - same as job profile at Landmark Group

Executive Secretary at Salam Media Cast
  • United Arab Emirates - Dubai
  • September 2004 to January 2006

Secretarial duties as listed above

Executive Secretary at Professional 'Electronics Consultants
  • United Arab Emirates
  • September 2003 to September 2004

Secretarial duties as listed above

Education

Bachelor's degree, English and Psychology
  • at Sophia College
  • March 1991

Not applicable

Specialties & Skills

Personal Assistant
Multitasking
Schedule Planning
Travel Planning
Office Administration
Excellent telephone manners, Self-motivation and ability to take the initiative
Written, verbal, communication and IT skills, Ability to work under pressure, team work.
Able to take on responsibility Good organisation, with attention to detail
Office Administration, Reception Management, HR Co-ordination

Languages

English
Expert
Hindi
Intermediate