Susan Hamzeh, Procurement Manager

Susan Hamzeh

Procurement Manager

JValley Software Solutions

Location
Jordan
Education
Bachelor's degree, Computer Information System (CIS)
Experience
19 years, 6 Months

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Work Experience

Total years of experience :19 years, 6 Months

Procurement Manager at JValley Software Solutions
  • Jordan - Amman
  • My current job since December 2011

Implement procurement strategies to maintain security of supply and optimum value for money.
▪ Perform all procurement and contracting activities including pre-qualification, tender management, negotiation and preparation of contracts.
▪ Set policy and guidelines for delivering commercial and cost-effective procuring process for the business.
▪ Develop key relationships with business stakeholders and strategic supply partners to improve business.
▪ Implement change and develop new processes to better procure goods and services.
▪ Negotiate contracts with suppliers to obtain best price and service.
▪ Identify cost reduction opportunities to achieve financial goals.
▪ Analyze market and delivery trends to develop procurement technologies and processes that support those trends.
▪ Identify areas for improvement to continually drive performance and business results.
▪ Conduct business review meetings with key stakeholders to assess risk, review future strategies, and identify potential cost down and improvement opportunities.
▪ Review current processes for procurement and make recommendations where appropriate.
▪ Provide periodic reporting for management on purchasing, controls and processes.
▪ Teach and educate managers and associates about the procurement process control.
▪ Interview hire and train personnel for procurement related activities.
Key achievements:
▪ Managed the events and exhibitions of the company.
▪ Participated in setting the policies and procedures with the company’s stakeholders.
▪ Participated in the team development by setting training plans with the company’s vendors.

Senior Technical Writer at EBLA
  • Jordan - Amman
  • My current job since May 2010

 Develop user manuals, administrative guides, and procedures for products.
 Develop new and maintain existing documentation in accordance with established procedures and guidelines. Ensure content design consistency.
 Assist the business development department in creating brochures.
 Develop the full range of documentation for the company, including hard copy, online, and web-based documentation.
 Support quality assurance efforts.
 Translate documents, system alert messages and labels.

Technical Writer Team Leader at Excellence through Quality (EtQ)
  • Jordan
  • March 2007 to February 2008

Develop new and maintain existing documentation in accordance with established procedures and guidelines. Ensure content design consistency.
Supervise and train lower level employees and provide informational assistance on an ongoing basis.
Develop the full range of documentation for the company, including hard copy, online, and web-based documentation.
Develop user manuals, administrative guides, and procedures for products.
Develop Technical Manuals for systems on a technical level.
Forming Technical Training materials for different employees in different fields.
Create, edit, and maintain procedural documentation including Quality Control policies and procedures (QCP’s) and/or “how to” user guides and application guides.
Support quality assurance efforts.
Supervise and train lower level employees and provide informational assistance on an ongoing basis.

Senior Technical Writer at ITGSolutions
  • Jordan
  • September 2003 to February 2007

Develop the full range of documentation for the company, including hard copy, online, and web-based documentation.
Develop user manuals, administrative guides, and procedures for products.
Develop Technical Manuals for systems on a technical level.
Forming Technical Training materials for different employees in different fields.
Creating on-line help documentation for desktop and web base applications.
Supervise and train lower level employees and provide informational assistance on an ongoing basis

Instructor at Computeach
  • Jordan
  • September 2002 to August 2003

ICDL (International Computer Driving License).
Web Page Design (HTML, Flash)

Education

Bachelor's degree, Computer Information System (CIS)
  • at Amman Private University
  • June 2002
High school or equivalent, Tawjihi
  • at Sisters of Nazareth school
  • June 1998

Specialties & Skills

Field Operations
HR Operations
Human Resources
Management
Training
Word processing and spreadsheets
MS Office
MS Office

Languages

Arabic
Expert
English
Expert
French
Beginner

Memberships

Active participant in Jordan Environmental Society (JES)
  • Organizer
  • June 1997

Training and Certifications

Recruitment and Selection Specialist Program (Training)
Training Institute:
Sanaya
Date Attended:
September 2013
Duration:
50 hours
Project Management Professionals (Training)
Training Institute:
The Address
Date Attended:
February 2016

Hobbies

  • Fitness, Self Defense and Strength
    Got the black belt in Kickboxing.