Susan Rachael, Office Manager /Consultant 6M Contract

Susan Rachael

Office Manager /Consultant 6M Contract

Guggenheim

Location
United Arab Emirates - Dubai
Education
Diploma, Safety Training Course
Experience
7 years, 7 Months

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Work Experience

Total years of experience :7 years, 7 Months

Office Manager /Consultant 6M Contract at Guggenheim
  • United Arab Emirates - Dubai
  • March 2015 to August 2015
Receptionist (1M Holiday Cover) Temporary Assignment at Trowers & Hamlin LLP
  • United Arab Emirates - Dubai
  • December 2014 to December 2014
Administrative Assistant for Assurance, Sharjah(Holiday Cover) at Pricewaterhousecoopers
  • United Arab Emirates - Sharjah
  • August 2014 to September 2014

1 month Vacation Cover

Executive Assistant (2 month Temporary Contract) at Pricewaterhousecoopers
  • United Arab Emirates - Dubai
  • March 2014 to June 2014

Executive Assistant to 2 Partners & 2 Directors for the Assurance team in Energy Business

Calendar Management for Partners & Directors
Travel & Hotel Booking
Financial Formatting
Financial Roll forwarding
Conference Call booking
Couriers arrangement
Organizing meetings

Team Assistant for PGS Commercial Operations Middle East &Africa at GENERAL ELECTRIC INTL OPERATIONS CO (Contractual)
  • United Arab Emirates - Dubai
  • July 2011 to November 2013

General Electric International Inc .
Power Generation Services (Administrative Assistant for the Middle East & Africa)

Business Support Assistant (GE Power &Water)
Provide Business support for the Commercial Operations team for Middle East, Africa region of approx 35 members.

Commercial Coordinator & Contract Management
Manage & Support the Weekly Risk Screen Table & Policy 5 Calendar review for the region.
Booking of Meeting rooms
Sending out Meeting Invite, Cancellations for the deal review,
Sending out Meeting minutes & action items
Maintaining a record of all deals reviewed /Minutes all year through for year end tracking
Scheduling of regular conference calls & meetings as required
Offsite Document storage of Contracts (CONSTOR)
Leadership Visits to the region - Involves complete logistics, i. e arranging Visas, hotels, airport arrangements etc.
Arranging for Internal Business Reviews, or Employee Training sessions & Team Lunches Support the Commercial Operations Leader with the Monthly Staff Meetings

HR
Setting up Interviews & follow-up, ensure proper documentation is provided.
Meeting the Candidates at the reception desk; escort them to the meeting room and back to reception desk after the interview.
Assisted in the Integration of 3 new Trainees under the CLP Program in terms of initial Hotel accommodation, short term accommodation and T& L expense and 1 employee transferred from Saudi to UAE.

Administrative
Provide comprehensive administration assistance to the Commercial Operations Leader & entire team in terms of
• Travel - Visa’s, Tickets, Hotels Car rentals etc.
• Travel Security approval requests (TAS) as applicable i.e Group I and Group II countries.
• Obtain Business Pre-travel approvals

Expenses Reporting and submissions to GBS (T&L, Non T&L expenses, C&B expenses & Invoice submission)
Checking /preliminary audit of Expense accounts as & when required.
Raising Purchase requests and LPO ‘s through (Oracle)
Medical Insurance - submitting Medical Invoices /documents to ALICO Medical Insurance provider
Ordering of Stationery Items & Business Cards for all employees on the team as required.
General Diary Management for the Commercial Leader and team members etc.
Providing assistance for Customer Meetings - Meet & greet customers / visitors at reception & escort them to the meeting room ensure hospitality is met.
Organising & arranging of complete Logistics for Commercial Leader &any team members if attending any Customer meeting or Customer events
Assisted in the Renewal process of team members & their dependants UAE Visa and National ID cards
Coordinate the team’s order for year end greeting cards, Eid cards for Customers & handle the mailing.
Consolidate the team’s request for Calendars, diaries etc and assist in distribution .
Check on Incoming Mail for the entire team, medical cheques etc.
Assisted on the new du transition for the entire team & new updated Business cards
Assisted on recent transfer of new American Express cards for the entire team.
Helpdesk (IT related requests) Raise Tickets & follow-up till the job is completed
Holding the fort (Sales, Finance Risk teams etc when colleagues are on annual vacation)

P A Cum Marketing Assistant for Middle East ,Africa (Maternity Cover) at Master Card Worldwide Inc
  • United Arab Emirates - Dubai
  • December 2010 to March 2011

Master Card Worldwide Inc Dec 2010 to March 2011
P A Cum Marketing Assistant for Middle East, Africa Levant region (Maternity Cover)

Responsibilities for Business Support Assistant

Provided business support to the Area head of MasterCard Middle East & Levant region and respective Country Managers in the following manner:
Diary Management co-ordinating travel arrangements, Preparing business travel expense reports through Oracle system.
Provided other adhoc administrative support as required.
Assisted the marketing team in the preparation of numerous LPO’s, for specific job requests using Oracle system.
Liasing with Marketing agencies both external and internal for follow up on Payments.
Provided administrative support to the marketing department in managing events and promotions.
Managed the inventory of promotion material that include MasterCard’s premium give away items to Corporate Clients.
Maintain &update database of all existing and new added on Corporate clients contact details
Managed and maintained a database of all major Contracts with banks and other financial institutions. Archiving of Contracts Filing of all Major Contracts & renewed Contracts

Marketing Assignments - assisted with Desert Classic, International Jazz Festival &International Cricket World Cup.

Receptionist at Zurich Insurance
  • United Arab Emirates
  • May 2010 to July 2010

Zurich Insurance
Receptionist (Maternity Cover) May to July 2010

Brief Job description - Answering and screening of all incoming calls at the switchboard.
Assisted other departments with administrative tasks as & when requested.
Maintained a log in system, of all activities at the front desk such as visitors & visitor access cards courier and mails for respective internal departments, calls, taking down messages for the internal staff dept heads as requested.
Reserving meeting rooms for the staff /dept meetings as required

Receptionist cum Assistant to the Regional Director Middle East (Temporary) at Rolls Royce International Limited (Aviation)
  • United Arab Emirates - Dubai
  • November 2009 to April 2010

Rolls Royce International Limited (Aviation)
Receptionist cum Assistant to the Regional Director Middle East (Temporary) Nov to April - 2009 - 2010

Responsibilities

As a Receptionist & an Assistant to the Regional Director, responsible for screening telephone calls, enquiries and requests.
Handled incoming communications when appropriate .
Greeted clients and associates and ensured hospitality of visitors.
Organized and maintained diaries and fixed many appointments /Meetings /Lunches /Dinners for the Director .
Managed all incoming correspondence ie email, faxes, posts, correspondence and prepared letters as requested.
Produced documents, briefing papers and reports carried out background research and presented findings into subjects the director was dealing with.
Organized meetings and ensured the Director was prepared for meetings.
Maintained list of VIP Contacts and databases.
Liaised with vendors, suppliers for settling of payments etc.
Arranged Travel /Hotel bookings / Taxi & limousine & Courier services as and when required.
Assisted with the back office work for a Golf event (sending e-mail to VIP Clients & their respective PA, Couriering Golf Tickets to VIP Clients, packing /labeling & distributing Golf T-Shirts etc for the Filed Services team

Front office and Administration Assistant at Grant Thornton
  • United Arab Emirates
  • July 2009 to August 2009

Grant Thornton
Front office and Administration Assistant (Maternity Cover) July to August -2009

Brief Job description - Greeted & assisted guests at the front office, answering of calls and enquiries managing travel arrangements of the Management team.
Arranged courier dispatch, acted as a Personal assistant to the managing director as &when needed.
Provided support to the HR department & general staff requests as required

Team Assistant to the CT head at Nokia Siemens Networks LLC
  • United Arab Emirates - Dubai
  • September 2007 to May 2009

Nokia Siemens Networks MEA LLC Sep 2007 to May 2009
Team Assistant to the Customer Team Head
Responsibilities

As a Responsible Team Assistant, delivered distinctive administrative services to managers and team of 30 members.
Diary management for the Customer Team Head in order to schedule meetings / conference calls etc.
Arranging for meetings with Senior Level Executives at du with the support of their respective assistants .
Coordination of hotel arrangements, international flight bookings and logistics related to International trade conferences, business meetings and client appointments
Contributed to the seamless integration of new staff and solved relocation and logistics concerns for a newly integrated international company following a global merger between Nokia Networks and Siemens Communications.
Organized offsite conferences and events including logistics, transportation, catering and consultancy services
Provide administrative support to Attorney/Contract Manager. Maintaining contract archive for Contract Manager as required.
Assisted on CSS project -with NSN’s assigned external agency to perform “Customer Satisfaction Survey” with du Senior Management team
Organising &arranging for electronic and paper tender offers in response to Requests for Proposal (RFPs).
Facilitates international mailing and local document transmittals and deliveries via courier services.

Front office Adminstrator at Procter &Gamble
  • United Arab Emirates - Dubai
  • March 2006 to March 2007

Managed the Front desk of Gillete Midlle East &Africa which then merged with proctor &Gamble Jebel Ali .

All Front deks related activities such as, manning the Telephone board, Couriers outgoing & Incoming as well as Weekly Courier to other P&G Gulf Locations, submitting monthly online report to Aramex .
Taking messages for, internal staff & passing on via e-mail
Meeting &Greeting Customers, Clients, vendors suppliers etc & ensuring the hospitality was taken care of & they met the concerned employee with a Visitor badge.
Preparing Visitor Badges & also Printing of the same & internal employee badges as well.
Ordering of Lunches
Order Stationery items/ pantry items etc
Maintaining Visitor phones for distribution purpose to employees visiting P&G Gulf office from other P&G worldwide locations

Education

Diploma, Safety Training Course
  • at Highfield Services
  • December 2012

FIRE SAFETY TRAINING COURSE

Diploma, Certificate
  • at IATA
  • July 1998
Bachelor's degree, Arts
  • at Stella Maris College
  • June 1998
High school or equivalent, Higher Secondary Schooling
  • at Doveton Corrie Girls Higher Secondary School
  • June 1995

Specialties & Skills

Customer Service
Meeting Arrangements
Conference Rooms
Sourcing
MS Office Outlook e-mails /Calendaring, Scheduling Appointments
Administration
Participation in Company Health Ahead Initiatives (Breast Cancer Awareness, Saving the Earth)
ARRANGEMENTS
CLIENTS
CORRESPONDENCE
Updating DATABASES
LOGISTICS
PACKING
PAYMENTS
RECEPTIONIST
TELEPHONE
TRAVEL ARRANGEMENTS
SFDC Updating
Financial Roll forwarding
Conference Call booking
Financial Formatting
Meeting Arragements
PWC, i Power Portfolio ( Client Payment, Bill processing etc)
Time Sheet submission through iPower

Languages

English
Expert

Memberships

Gold Points
  • Card Holder
  • September 2007

Training and Certifications

Fire warden (Training)
Training Institute:
High Filed UK
Date Attended:
December 2012