Susanna Jacob

Handling mid to senior level positions across verticals
Managing end-to-end recruitment/talent acquisition across functions including mid to senior level for Pan India
Major recruitment exposure in E Commerce, Consumer durable, BFSI, FMCG industry.
Exposure to recruitment of all levels of hierarchy through head hunting, Mapping, Navigating job portals & referencing.
Responsible for standardizing Headhunting strategies for Niche and leadership Profiles.
Using various sourcing channels like job portals, LinkedIn, social media, screening and short listing resumes, assessing candidate fitment into role and organization
Candidate management: Regular follow ups with the candidate's w.r.t. coordinating interviews, salary Negotiation, offer acceptance, joining date, background/reference check, post offer candidate management
Client Management: Interacting with the hiring managers to understand their manpower requirements, Relationship building with existing clients, reviving old dormant clients
Talent Mapping: Mapping the talent pool across industries and functions

Managing the attendance and leave records of all the employees.
* Managing salary related queries and salary slips.
* Part of the Performance Management Team to develop employees skills.
* Organizing fun activities to strengthen the team bonding.
* Suggest ideas to improve the employee satisfaction for better performance.
* Coordinating with recruitment consultants to close any open positions with organization
at the earliest .
* Interviewing/ meeting candidates for effective and smooth recruitment cycle.
* Negotiating with candidates wherever applicable.
* Keeping a check of the Performance to develop employees skills by checking the
performance management sheet filled by the respective Department Heads.
* Conducting Monthly meets with operations team to address the concerns and provide
feedback on timely basis.
* Conducting meetings with the Management to address any concerns and prepare work
schedule for the operations team every quarter.
* Maintaining records of appraisals for the operations team.
* Reporting escalation of any issues or ideas to Management immediately
* Keeping a tab of the employee realted paper work and information.
* Handling the office petty cash and making note that the materialistic office requirements
are full filled

Specialized in:
* Finding the right kind of profile via Head-hunting, Mapping and Name gathering for a
position being offered by various multinationals directly or for the Recruitment
Consultants.
* Helping the team of people in researching the manpower required by various talent
research consultants mostly based out of Honk Kong, Singapore, New Zealand and
Australia . Majorly covered FMCG, Banks, Retail and Insurance companies.
Overall Job Responsibilities:
* Gather competitive intelligence information; gather valuable information for the client’s
recruitment requirement via head hunting, mapping and name
gathering via cold calls.
* Co ordinate with the client overseas to understand their recruitment needs and work
accordingly.
* Prepare reports with the appropriate information gathered to be sent to the client for the
closure of their positions.
* Transform the discussions, role expectations into a detailed job description.
* A complete profiling and analysis of the clients Industry peers, key identified companies
including organization structure, operations.
* Responsible for getting feedback from clients.
* Responsible for account receivables and collection

Job profile included handling customer complaints for the mobile network provider Vodafone Australia.
As a retentions advisor it was my responsibility to make sure that all of the customer queries were answered with appropriate solutions and also kept a follow up call back to the customer to check if they were happy with the solution provided.
Also was a part of the NPS (Net Promoter Score) team, where we have up frontly contacted our existing customers who were looking to move to a different provider for various issues and have been irate for a long period of time.
Provide them with assurance and appropriate solutions and retain them to stay with the our network.