After Sales Manager
Seas & Deserts Group
Total years of experience :20 years, 6 Months
Manage all after sales activities of Seas & Deserts Group brands includes:-
(MARINE) Azimut Yachts, Sea Ray boats, Boston Whaler Boats, Sea Bob, Benetti, Vandalize, Saxdor, Iguana.
(AUTOMOTIVE) Polaris ATVs, Indian
Motorcycles, Slingshot, GEM
(ELECTRONICS) Garmin, Navionics, Tacx, Fusion, KVH, Shakespeare.
Sub Contract Project Sales
Sales & Marketing for Supply & Application of Civil Engineering finish jobs
Heading the used car division of Hyundai dealership in the central region (5 districts) of Kerala, India.
Coordinating the sales, purchase, refurbishment, warranty, accounts and the back office teams together.
To generate more trade-ins of used car in the exchange scheme, for the selling of more new cars.
To maintain & grow the market share of used car business in the region.
To achieve the target given on ‘per car profit’ ‘certified car sales’ ‘warranty sales’ and ‘exchange penetration ratio against new car sales’.
Manage and execute sales efforts for passenger cars and used cars.
Plan and execute marketing and promotional campaigns to ensure achievement of dealership target for all products, on a monthly basis.
Forecasting of the demand, ordering of the vehicles and analyzing the ability to promise for cars.
To manage the fund rotation of all the sales accounts and to meet the deadlines successfully with the credit financiers.
To keep up sales team morale and drive & train them to achieve dealership target for all products.
To formulate and manage a good brand building program for the Cars in the market.
To manage and guide the sales and marketing dept based on the process guidelines of Tata Motors and brand wise market share improvement and profitability.
Hiring well qualified and efficient executives and equip them for best performance.
To submit presentations to the top management about business strategies in various fields of sales and marketing.
Management of entire process connected with presales, prospect conversion, sales planning, pre and post sales transactions.
Promote & achieve maximum customer satisfaction, monitoring satisfaction trends of customers and employees through various surveys, early resolution of customer complaints.
To manage the sales account, control receivables, sales expenditure, upkeep of demo cars and overall responsibility of stock vehicles.
To increase the volume of in-house finance and insurance, accessories, extended warranty and other value added services.
Manage and execute sales efforts for nano cars
Plan and execute marketing and promotional campaigns to ensure achievement of dealership target of Nano cars, on a monthly basis.
To keep up sales team morale and drive & train them to achieve dealership target for nano cars.
Formulate and manage a good brand building program for the Nano Cars in the market
.
To achieve the company’s Retail & Fleet business objectives and enhance the customer satisfaction levels and to project a good image of the Principal and the organization to customers.
To assist with the preparation and achievement of the Fleet/Retail Business Plan - Internal and the Principal commitments.
To build and maintain relationships with customers through the work of the sales team, and ensure achievement of Higher Fleet/Retail Customer Satisfaction Index.
To submit reports on daily walk-ins, Prospects, lost orders, and customer feedback to the SM.
To provide Fleet/Retail Sales Forecast to Sales Manager and be responsible for the vehicle ordering.
To ensure the maintenance of Fleet/Retail price levels and GP percentage without discounting the brand.
To ensure regular visits to the corporate customers to enhance the business and build strong professional business relationships.
To ensure the development of new fleet customers to achieve higher market share by conquest sales.
To ensure participation in all the major Ministry and Government Tenders by assessing the published opportunities.
To develop a strong up to date customer database, with information from sales executives, and categorise the customer segment as per their purchase pattern.
To plan and arrange a regular visit by CFT (Cross Functional team- Service, Parts and Sales representative) to the fleet customers.
To submit monthly Market Intelligence report to SM (Competitor’s activity, Government & Economy related, New Product information, Customers etc.)
To arrange corporate customer meet/event and Road shows.
Maintain existing clients and find new clients.
Visiting the potential customers to demonstrate products.
Provide excellent customer service & after sales care
MBA in Sales Management
BSc in Electronics