Suuna Juma

• Welcome more than 100 guests and visitors daily, creating
friendly and comfortable environment.
• Answer phone calls and emails, giving correct information and
solving customer questions quickly.
• Manage front desk activities such as scheduling, bookings, and
handling mail to keep operations smooth.
• Respond quickly to emergency situations and inform t right team
to ensure safety.
Keep accurate visitor records and logs to support security and
control access.
• Handle incoming calls and messages clearly, making sure all
information is passed correctly.

• Greeted and assisted over 50 guests and visitors in polite and
professional way.
• Answered phone calls, emails, and walk-in inquiries, providing
clear and helpful information.
• Handled check-ins, bookings, and ensuring smooth service for
customers.
• Solved customer complaints and requests quickly to improve
satisfaction.
• Maintained front desk area in organized and presentable
condition.
• Recorded visitor details and kept accurate reports for security
and service purposes.
• Worked with team members and other departments to deliver
efficient service.
Followed safety and emergency procedures when required.
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