IMPORTS CO-ORDINATOR
IAL LOGISTICS EMIRATES LLC
Total years of experience :13 years, 10 Months
sea and air imports,
arranging for d/o collection
helping with clearance / forwarding etc.
follow up with customers
co-ordinate with various dept.escalate customers complaints.
develop healthy rela5tionship with customers.
Presently working with Hapag Lloyd Agency Llc Middle East - Coordinator Customer Service - Care Team handling Key Accounts from June’17 - till date.
• Co-ordinating with customers on daily basis for export bookings and providing release order.
• Handling part of documentation and Invoicing for key clients so that they face no difficulty and delay in business.
• Resolving Queries and troubleshooting of their problems on daily basis in order to have a smooth transition.
• Meeting customers and understanding the problems faced.
• Co-ordinating with Internal departments such as Sales, Operations, Accounts, Global service centers and Satellite office in facilitating ease and smooth function between customer and back offices .
preparing the bill of lading.