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Jayasree Shiva, Independent Customer Service Consultant

Jayasree Shiva

Independent Customer Service Consultant·Majestic Pride

India

Bachelor's degree, Hospitality And Hotel Management

Work experience

Total years of experience: 5 years, 7 months

Independent Customer Service Consultant

June 2023 - May 2026

Majestic Pride

Panaji, India

June 2023 - May 2026

▸ Provided guest engagement and communication support for hospitality and service
businesses, advising on customer-facing best practices.
▸ Maintained long-term client relationships through consistent, solution-focused service delivery.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Teaching and Academics

Customer Service Representative

January 2023 - May 2023

Luckystar

Dubai, United Arab Emirates

January 2023 - May 2023

▸ Delivered customer-facing service in a UAE environment, developing firsthand understanding
of Dubais multicultural guest expectations.
▸ Managed inquiries and resolved complaints professionally, maintaining high satisfaction
standards in an international setting.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Guest Relations Executive

March 2022 - February 2023

Galaxy Casino

Panaji, India

March 2022 - February 2023

Served as the first point of contact for guests entering a high-volume entertainment venue, setting a welcoming and professional tone.
Managed seating, table assignments, and VIP guest preferences in a fast-paced, hospitality-driven environment.
Resolved guest concerns promptly and diplomatically, maintaining a positive atmosphere on the floor at all times.
Collaborated with F&B, security, and events teams to deliver seamless guest experiences during peak hours and special events.
Company industry:
Hospitality & Accomodation

Guest Relations Executive

March 2022 - February 2023

Galaxy Casino,

Panaji, India

March 2022 - February 2023

▸ Served as the first point of contact for guests entering a high-volume entertainment venue,
setting a welcoming and professional tone.
▸ Managed seating, table assignments, and VIP guest preferences in a fast-paced, hospitality
driven environment.
▸ Resolved guest concerns promptly and diplomatically, maintaining a positive atmosphere on
the floor at all times.
▸ Collaborated with F&B, security, and events teams to deliver seamless guest experiences
during peak hours and special events.
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Hostess

October 2021 - February 2022

Ritz Classic Restaurant,

Panaji, India

October 2021 - February 2022

▸ Welcomed and seated guests in a busy upscale restaurant, managing reservations, walk-ins,
and waitlists to ensure smooth dining flow.
▸ Delivered warm, professional greetings that set the tone for the guest experience, contributing
to repeat visits and positive feedback.
▸ Liaised closely with service staff and kitchen to coordinate timely seating and manage peak
hour capacity efficiently.
▸ Handled guest concerns at the door with tact and composure, escalating to management only
when necessary.
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Guest Relations Executive

December 2020 - May 2021

Majestic Pride Casino,

Panaji, India

December 2020 - May 2021

▸ Greeted and engaged guests across a busy casino floor, ensuring every visitor felt
acknowledged and well-attended from arrival.
▸ Coordinated guest seating and table requests, balancing capacity with guest satisfaction
during high-traffic periods.
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Industrial Trainee

June 2018 - October 2018

IBIS Hotel,

Bengaluru, India

June 2018 - October 2018

▸ Rotated through Front Office, Food & Beverage, and Housekeeping departments, building a
well-rounded foundation in hotel operations.
▸ Developed practical skills in guest check-in, table service, and reservation handling under the
guidance of senior hospitality staff.
Company industry:
Hospitality & Accomodation
Job role:
Teaching and Academics

Education

Bangalore University

November 2020

November 2020

Bachelor's degree, Hospitality And Hotel Management

India

Sai Vignan Junior College

June 2016

June 2016

High school or equivalent, Chemistry And Mathematics

India

ZPHS High School

January 2014

January 2014

High school or equivalent, Chemistry And Mathematics

India

Skills

Teamwork
Intermediate
Teamwork
Intermediate
Microsoft Office
Beginner
Microsoft Office
Beginner
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
COMPOSURE
Intermediate
COMPOSURE
Intermediate
CONSUMER PROMOTIONS
Intermediate
CONSUMER PROMOTIONS
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
GUEST RELATIONS
Intermediate
GUEST RELATIONS
Intermediate
HOTEL AND RESTAURANT MANAGEMENT
Intermediate
HOTEL AND RESTAURANT MANAGEMENT
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
RESERVATIONS
Intermediate
RESERVATIONS
Intermediate
Marketing
Intermediate
Marketing
Intermediate
Microsoft Excel
Intermediate
Microsoft Excel
Intermediate
Hospitality
Expert
Hospitality
Expert
Accounting
Intermediate
Accounting
Intermediate
Sales
Intermediate
Sales
Intermediate
Administration
Intermediate
Administration
Intermediate
Receptionist
Intermediate
Receptionist
Intermediate

Languages

English

Expert

Malayalam

Beginner

Hindi

Beginner

Kannada

Beginner

Telugu

Beginner