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Sweetzel Mae Dogillo, Reservation's Executive

Sweetzel Mae Dogillo

Reservation's Executive·Omega Hotel

United Arab Emirates

Bachelor's degree, Entrepreneurial & Marketing

Work experience

Total years of experience: 2 years, 11 months

Reservation's Executive

April 2025 - Present

Omega Hotel

Dubai, United Arab Emirates

April 2025 - Present

• Answering calls for any inquiries.
• Responding emails from Travel Agent or guest.
• Processing bookings through online or direct booking.
• Update rates & inventory on Staah.
Company industry:
Hospitality & Accomodation
Job role:
Sales

Front Office Assistant

July 2023 - April 2025

Pearl Hotel & Spa UAQ

Umm Al Quwain, United Arab Emirates

July 2023 - April 2025

+ Create positive experience for guests from check-in to check-out. + Processing new bookings via WINHS system, and ens: ing accurate data. + Taking enquiries in person, on the phone, online booking and via ema
+ Assisting guest with any request through thelr stay. + Ensuring maximum room occupancy and up selling of hotel services and
facilties to hotel guest.
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Education

Naval State University

January 2016

January 2016

Bachelor's degree, Entrepreneurial & Marketing

Philippines

Naval School of Fisheries

January 2008

January 2008

High school or equivalent, N/A

Philippines

Skills

BOOKING SALES
Intermediate
BOOKING SALES
Intermediate
BUSINESS ADMINISTRATION
Intermediate
BUSINESS ADMINISTRATION
Intermediate
COMPONENT SERVICES
Intermediate
COMPONENT SERVICES
Intermediate
CUSTOMER ENGAGEMENT
Intermediate
CUSTOMER ENGAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
RESERVATIONS
Intermediate
RESERVATIONS
Intermediate
SALES DEVELOPMENT
Intermediate
SALES DEVELOPMENT
Intermediate
SELLING TECHNIQUES
Intermediate
SELLING TECHNIQUES
Intermediate
TEAMWORK
Intermediate
TEAMWORK
Intermediate

Languages

English
Expert

Training and Certifications

Certifications
Employee