Sydney Kunder

Managed the end-to-end operations of a home-based cloud kitchen, overseeing business
strategy, customer service, procurement, operations, marketing, and financial performance.

• Facilitated Scrum ceremonies including daily stand-ups, sprint planning, retrospectives, and
release planning across distributed teams.
• Led sprint reviews and stakeholder demonstrations to communicate delivery progress.
• Managed cross-team dependencies and coordinated inter-team collaboration to ensure smooth
sprint execution.
• Utilized Jira and Azure DevOps to track progress, velocity, and backlog prioritization.
• Supported continuous integration efforts by enabling testing discipline and deployment
readiness.
• Ensured user stories met acceptance criteria prior to release.
• Collaborated with Product Owners and Solution Architects on backlog grooming and estimation.
• Scheduled and facilitated meetings between project stakeholders to discuss deliverables,
schedules, and conflicts.
• Identified risks and impediments, implementing mitigation strategies to maintain delivery
timelines.
• Maintained open communication by presenting regular updates on project status to Key
stakeholders.
• Conducted capacity and resource planning to optimize team performance.
• Drove iterative improvement through retrospective action planning.

Managed the end-to-end operations of a home-based cloud kitchen, overseeing business
strategy, customer service, procurement, operations, marketing, and financial performance.

• Led a team of 20 Business Analysts supporting enterprise customer data migration and business
transformation initiatives.
• Partnered with business stakeholders, Product Owners, Solution Architects, and technical teams
to gather, analyze, and validate business and functional requirements.
• Facilitated requirements workshops, stakeholder meetings, and solution discussions to ensure
alignment between business objectives and technical delivery.
• Created and refined user stories, acceptance criteria, and business process documentation to
support Agile delivery.
• Performed process analysis and process mapping (As-Is/To-Be), identifying opportunities for
process optimization and improved operational efficiency.
• Managed product backlog readiness by ensuring Definition of Ready (DoR) standards were met
and supported sprint planning activities.
• Collaborated closely with Scrum Masters, QA teams, developers, and SMEs to resolve delivery
impediments and ensure successful sprint execution.
• Coordinated end-to-end customer data migration, including planning, validation, testing,
deployment, and post-implementation support.
• Managed stakeholder communication by providing regular project updates, risk assessments,
issue resolution, and migration status reports.
• Acted as the primary liaison between business, technology, and offshore/onshore delivery teams
to ensure successful project outcomes.
• Conducted business impact analysis, root cause analysis, and data validation to support
informed decision-making and continuous improvement.
• Ensured project deliverables met agreed scope, quality standards, and delivery timelines

Managed the end-to-end operations of a home-based cloud kitchen, overseeing business
strategy, customer service, procurement, operations, marketing, and financial performance.

• Managed and coached a team of 15-20 underwriting representatives to improve productivity.
• Delivered training on insurance products, procedures, and compliance standards.
• Handled escalations and operational decision-making.
• Monitored quality and adherence to company policies.
• Facilitated team meetings and performance development initiatives.
• Designed transition guidelines for onboarding team members.

Managed the end-to-end operations of a home-based cloud kitchen, overseeing business
strategy, customer service, procurement, operations, marketing, and financial performance.
•
• Established and managed daily operations of a cloud kitchen from concept to execution.
• Planned menus, pricing strategies, vendor management, procurement, and inventory control.
• Managed customer orders across online delivery platforms while maintaining high service quality
and customer satisfaction.
• Implemented cost optimization initiatives to improve profitability and reduce food wastage.
• Developed marketing campaigns through social media and local promotions to increase
customer reach.
• Monitored revenue, expenses, budgeting, and business performance using data-driven decision-
making.
• Built and maintained supplier relationships to ensure timely procurement and consistent quality.
• Ensured compliance with food safety and hygiene standards.
• Resolved customer issues promptly while maintaining excellent customer experience.
• Managed multiple priorities simultaneously, demonstrating strong project planning, stakeholder
management, and operational leadership.

• Managed service delivery aligned with client SLAs.
• Identified operational gaps and implemented process improvements.
• Participated in strategic projects including data cleanup and workflow optimization.
• Ensured regulatory compliance and operational integrity.
• Coordinated reconciliation efforts and investigation of discrepancies.
• Maintained client relationships and resolved escalations.
• Supported information security initiatives.
• Contributed to payment system improvements impacting supply chain cash flow KPIs.
• Applied knowledge of SWIFT, ACH, and cross-border transactions.