Supervisor Corporate & Consumer SAM
Dubai Islamic Bank
Total years of experience :19 years, 5 Months
Managing a team for all banking operations and dealing with customer service issues in compliance with all regulatory guidelines.
Actively involved in hiring of tele calling staff from screening of resumes, conducting interviews, managing end to end process of hiring, compensation and benefits.
Communicate regularly with project stakeholders and provide consistent follow up on the status of issues.
Design management reporting packages to communicate business results transparency to all constituents.
Strong knowledge of operations function, system and policies for the assigned area.
Provide training to newly joined staff and motivate them to provide excellent results.
Taking initiatives for new system implementation, UAT cycles and process improvements in order to achieve optimized growth.
Managing credit facility restructuring including visa cards drp, Auto, and Pf deferments. Reversal of fees and waiver of charges incurred due to delinquency.
Early settlement of facilities from end of services, mortgage release and processing no liability certificates to customers.
Settlement of credit cards, charge back, charges waiver and closure by updating aecb records.
Maintain KPI and achieved best support team awards from Head of risk.
Providing reports to group compliance for KYC update of new sourcing, regularly monitoring AML, FATCA and CTF for irregular accounts transactions.
Proactively identify and analyze inherent risks within operation process and explore ways to minimizing risk for corporate accounts.
Supervise inquiry of credit risk in clients and observe the collection of total due to association and handle the daily activities of Collection teams.
Implement credit application processing for corporate clients and Draft collection notices and reminders to delinquent clients.
Providing customer service for these same accounts specifically responding to customer inquiries and complaints. Controlled costs of operation to maximize payroll savings.
Coordinate with accounts receivables and to verify payment collection accuracy.
Check and investigate delinquent accounts and open discussion with clients for a negotiated settlement of non-performing receivables.
Reporting the financial results of structured finance and Islamic products and recommending all necessary actions to generate the targeted financial results to product team.
Coordinate with third party collection agencies overseas when assigning skip cases.
Advice delinquent clients to the account maintenance in order to discontinue their facilities avail by the bank and coordinate with RM’s to regularize the corporate accounts portfolio.
Negotiations and restructuring for loan re-payments and cards settlements.
Arrange the litigation process for non performing accounts.
Coordinate with support departments viz: PDC, COD, RAO, DOCMAN &Credit.
Organize regular target statistics and Team reports for Sr. management
Managed the sales of personal finance having retail business clients and Corporate clients.
Conceptualizing and implementing competent marketing strategies with a view to penetrate new accounts and expand existing ones for a wide range of financial products / services
Achieving assigned monthly targets with in given time frame.
Coordinating with credit and risk to provide genuine customers to the bank.
Discuss and understand operational aspects, system and procedure of the business.
Maintain a high standard of customer service in order to increase bank market share vis existing customers and enlarging the corporate base.
Managing the listing of a company and bring complete payroll to increase bank cust id’s
Setting up and heading complete branch operations with key focus on bottom line profitability by ensuring optimal utilisation of available resources.
Responsible for relationship management for key accounts and managing business development activities of the branch (Retail liabilities / assets) for the smooth flow of operations.
I was leading the team for marketing investment options in equities and mutual funds handling corporate and high network individuals.
Streamlined The ability to build relationship and empathy which encourages customers to be motivated to commit to our products and services in such a way as they feel they received a value added solution and we maintain trust and credibility for the long term
My responsibilities include providing research services, trading facilities latest market information and co-ordination with the Credit and the risk management department for all the margin facilities, trade enquiries and all other kind of system support
Consistently meet and exceed the service standards set for the customer service area by taking ownership of customer problems and handling it till final solution.
Guide customers regarding the right products to meet their needs and cross sell other ICICI bank products also convince to register by demonstrating the convenience and usage of alternative delivery channels to customers viz Demat and online banking.
The ability to work cooperatively with others, to be a part of a team, to work together as opposed to working separately or competitively. Acts in a participative manner or functions as a group facilitator.
Played a key role in the Launch of GOI Bonds and gave product support surpassing the business targets through the continuous and sustained marketing efforts and development campaigns run by the organization from time to time.
The ability to relate activities to customers, to provide excellent customer service, to look for ways to exceed customer expectations.
Managed the broker channel management in terms of their Hiring, training, product information, brokerage and and output of their performance
Handling various operations of the Branch including day to day banking, foreign remittances, Cash Management Services etc.