سيد Ali, Senior Manager Delivery

سيد Ali

Senior Manager Delivery

Cognizant Technology Solutions

البلد
المملكة المتحدة
التعليم
ماجستير, Finance
الخبرات
21 years, 6 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :21 years, 6 أشهر

Senior Manager Delivery في Cognizant Technology Solutions
  • الهند - بنغالورو
  • أشغل هذه الوظيفة منذ ديسمبر 2015

 At Cognizant, I am responsible for end to end management of the program delivery- which includes service delivery processes- transformation- cost optimization- people practices- customer satisfaction- contractual deliverables- risk management- internal & customer governance and enable business growth.
 Also responsible for managing the day to day tasks related to managing the program in a Delivery Manager role with the P&L responsibility.
 My Role is to manage the technical delivery of the client in all aspects in collaboration with horizontal groups, vertical teams etc
 Responsible for managing large portfolio within the global shared services accounts
 Provide guidance and mentorship to at least next 2 levels of support teams.
 Responsible for Performance management and career development of the team members.

Senior Business Consultant (ICT) في Tech Mahindra
  • الهند - بنغالورو
  • يوليو 2014 إلى نوفمبر 2015

- At TechM, I am responsible to create significant Revenue streams within Service / Project Management, Consulting and Governance.
- Leverage the Presales/Sales and Delivery Units to proactively discuss and prepare for opportunities related to ITSM / ITIL / IT Infrastructure Governance related to Consulting / Project Management opportunities.
- SPOC for UK Financial order book and external alliance partners in UK
- Nurture customer engagement and loyalty with repeat and increased business and testimonials and admiration for the delivered services.
- Build eminent and innovative intellectual capital by contributing to white papers, reusable artifacts and solution frameworks
- Nurture leadership by identifying critical characteristics in consultants that can be developed and groom them to be successful leaders
- Formulate strategies that deliver competitive advantage for business needs and meet the goals and mission of the business in UK
- Manage all UK local hiring to fulfill the recognized opportunities.
- Measure resource utilization and billability of associates on projects.

Assistant Regional Manager (P&L) في Budget
  • المملكة العربية السعودية - الرياض
  • ديسمبر 2012 إلى يوليو 2014

- At Budget, I am responsible to manage and develop central region to operational success and financial profitability with management responsibility for corporate locations across the functional areas of IT, operations, sales, after sales service and receivables.
- Develop and execute strategies, solutions, and improvements, and responsible for all operational activities within the region.
- Sets and executes the strategy to grow revenue, sales market share and profit.
- Responsible for cost saving initiatives and controlling costs

Project Manager (IT Infrastructure) في Unisys
  • الهند - بنغالورو
  • سبتمبر 2008 إلى ديسمبر 2012

- At Unisys, I am responsible for the Project Management activities for IT infrastructure projects ( Server Build, Server Refresh, SAN Allocation, Virtualisation, Messaging etc) in Financial, Banking and Communication domain
- Transition and Engagement of multiple accounts from Unisys NA, UK, CE, APAC, LAC.
- Planning and Implementation of standard framework based on Lean Methodologies among various IT support account

Service Delivery Manager (Enterprise Computing) في Unisys
  • الهند - بنغالورو
  • مايو 2006 إلى أغسطس 2008

- At Unisys, I was responsible for the End User Support to more than one lacks users environment. I was also responsible for team management for more than 75+ team members.
- UGSI showcased Six Sigma Lean Green Belt project On Customer Satisfaction, for a global client benefiting the organization in retention of client’s business and renewal of contractual services worth 1.3 million USD.
- Remediated RED accounts, to sustain service delivery and good CSAT.

Trainer (Technical and Process) في sitel-india
  • الهند - بنغالورو
  • يوليو 2003 إلى أبريل 2006

- At SITEL, I was responsible for the conducting Management Development Programs, Product and Process training.

Product Specialist (Tech Lead) في ITC Infotech Pvt Ltd
  • الهند - بنغالورو
  • نوفمبر 2002 إلى يونيو 2003

- During my tenure at ITC Infotech, I was responsible Level 3 support for all Sony Products.

الخلفية التعليمية

ماجستير, Finance
  • في IIM Calcutta
  • أبريل 2007

Executive Program for Young Professionals

بكالوريوس, Computer Science
  • في Bangalore University
  • أبريل 2002

Bachelor of Science in Computer Science

Specialties & Skills

Program Management
Service Delivery
Project Management
Service Delivery Management
Client Relationship Management
Project Management
Account Management
P&L Management
ICT Consultant

اللغات

الانجليزية
متمرّس
العربية
مبتدئ
الهندية
متمرّس
الأوردو
متمرّس

التدريب و الشهادات

M_o_R® Practitioner Certificate in Risk Management (الشهادة)
تاريخ الدورة:
April 2015
صالحة لغاية:
April 2020
MSP Practitioner Certificate in Programme Management (الشهادة)
تاريخ الدورة:
August 2014
صالحة لغاية:
August 2019
Interconnecting Cisco Network Devices (تدريب)
معهد التدريب:
Cisco Systems
تاريخ الدورة:
September 2002
المدة:
40 ساعة
Six Sigma Lean Green Belt (الشهادة)
تاريخ الدورة:
October 2008
صالحة لغاية:
October 2028
ITIL Expert Certificate in IT Service Management (الشهادة)
تاريخ الدورة:
June 2014
صالحة لغاية:
June 2019
PMP (تدريب)
معهد التدريب:
PMI
تاريخ الدورة:
December 2009
المدة:
35 ساعة
PRINCE2 Practitioner Certificate in Project Management (الشهادة)
تاريخ الدورة:
May 2014
صالحة لغاية:
May 2019
Requirements Analysis (تدريب)
معهد التدريب:
PMI
تاريخ الدورة:
March 2011
المدة:
16 ساعة

الهوايات

  • Travelling
    India, Saudi Arabia, UAE, Bahrain, Italy, Turkey, UK