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Syed Abubakr, Sales Operations / Support Manager

Syed Abubakr

Sales Operations / Support Manager·Al Jabr Trading – KIA Motors

Saudi Arabia

Diploma, Computer And Systems Engineering

Work experience

Total years of experience: 21 years, 6 months

Sales Operations / Support Manager

June 2006 - May 2026

Al Jabr Trading – KIA Motors

Dammam, Saudi Arabia

June 2006 - May 2026

• Manage GM Sales account and oversee nationwide vehicle distribution following shipment upload in OS
(FACTS ERP).
• Publish and update price lists upon top management approval; apply authorized branch and regional
discounts.
• Upload shipments and allocate vehicles across all regions and sales channels throughout the Kingdom.
• Supervise and guide Sales Administrators on order confirmation, invoicing, and correct account code usage.
• Monitor discounts and credit notes; audit invoices to identify and eliminate errors by sales admin staff.
• Track leasing company and service provider campaign details including interest rates and insurance updates.
• Develop and improve quotation tools to enhance sales team efficiency and proposal quality.
• Manage vehicle reservations, stock levels, and respond to RFPs with supporting documents, charts, and
presentations.
• Manage display vehicles in all the branches in the kingdom.
• Allocation of vehicles from shipment to waiting orders.
• Handle CRM management.

Company industry:
Automotive Dealership & Distributor

Supervisor – Sales Administrators

March 2015 - December 2019

Al Jabr Trading – KIA Motors

Dammam, Saudi Arabia

March 2015 - December 2019

• Coordinated with Logistics and Finance departments to manage vehicle replacements due to specification or
color changes.
• Prepared monthly Total Sales and Credit Notes reports for senior management.
• Managed system access (email and FACTS/OS IDs) for new and departing staff across showrooms.
• Supervised and mentored Sales Administrators on correct invoice procedures and account codes.
• Processed additional discounts for VIP customers upon top management authorization.
• Produced management reports on sales averages by branch, sales type, and region.
• Supervised quarterly, semi-annual, and annual vehicle inventory counts.
• Liaised with the IT development team to resolve issues in quotation, order, invoice, and sales return
workflows.

Company industry:
Automotive Dealership & Distributor

Regional Retail Sales Administrator & Support

June 2006 - February 2015

Al Jabr Trading – KIA Motors

Dammam, Saudi Arabia

June 2006 - February 2015

• Managed vehicle stock in AUTOLINK (KERRIDGE/KCML) system across the Eastern Region.
• Supported Sales Consultants in deal closure, quotation preparation, and order confirmation.
• Prepared daily performance reports covering cash and credit sales per consultant.
• Processed vehicle invoices upon verification of complete customer documentation.
• Coordinated PDI reports and vehicle transfers between stockyard and branch locations in Eastern, Western,
and Central regions.
• Maintained demo vehicle records and compiled the Eastern Region Sales Performance Report.

Company industry:
Automotive Dealership & Distributor

Credit Cards Collection Administrator

November 2002 - April 2004

SAMBA Financial Group

Dammam, Saudi Arabia

November 2002 - April 2004

• Prepared daily MIS reports for sales executives and reported on collector credit performance.
• Managed Access Database for the consumer bank portfolio and coordinated account transfers between
collectors.
• Verified customer applications submitted by sales executives for completeness before forwarding to head
office.
• Handled customer inquiries on banking transactions and coordinated with team managers to avoid
duplication.

Company industry:
Banking

Education

CAT Academy

January 1999

January 1999

Diploma, Computer And Systems Engineering

India

Sandur Polytechnic

January 1997

January 1997

Bachelor's degree, Computer Science

India

Skills

COMPLIANCE MANAGEMENT
Intermediate
COMPLIANCE MANAGEMENT
Intermediate
CROSS FUNCTIONAL COLLABORATION
Intermediate
CROSS FUNCTIONAL COLLABORATION
Intermediate
ENTERPRISE RESOURCE PLANNING
Intermediate
ENTERPRISE RESOURCE PLANNING
Intermediate
FINANCE
Intermediate
FINANCE
Intermediate
INVENTORY CONTROL
Intermediate
INVENTORY CONTROL
Intermediate
LOGISTICS
Intermediate
LOGISTICS
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
PRICING STRATEGIES
Intermediate
PRICING STRATEGIES
Intermediate
SALES OPERATIONS
Intermediate
SALES OPERATIONS
Intermediate
TEAM MANAGEMENT
Intermediate
TEAM MANAGEMENT
Intermediate

Languages

English

Expert

Arabic

Expert

Training and Certifications

Certifications
Database Administration – Oracle 8i (DBA)