Specialist
Sidra Medical and Research Center
Total years of experience :20 years, 5 Months
Participate / Conduct requirement gathering workshops with the Stakeholders and Business Heads
Preparing Solution Design Document and related Project Documents.
Application Configuration
Data Integration
Go-Live Support
LMS Administration / Post Go-live Support
Operations
Rollout LMS and Jam modules across the Organization
Engage with Educators in Designing the Course Catalogs, Courses and Curriculums
Train the Educators across the Organization on LMS Administration
Act as strategic advisor to the HR / Organizational Learning & Development Team
Facilitate specific reporting requirement from Business Units across the Organization
Act as a Single point of LMS Contact for Business and IT across the Organization
Manage End User / Administrator Support via Help Desk / Email
Manage Training Coordination for Organizational Learning Department
Participate in requirement gathering workshops along with the Stakeholders and Business Heads
Preparing Solution Design Document and related Project Documents.
Application Configuration
Data Integration
Go-Live Support
LMS Administration / Post Go-live Support.
Successfully Implemented SuccessFactors LMS for the below clients:
Reputed Shipping Company, Singapore
Training
Trained new consultants / support staff on SuccessFactors Learning
LMS Business Analyst for Novartis Healthcare
Business Consulting for LiveWire LMS
Assist the development Team in enhancing features of LiveWire
L1, L2 & Learning Administration)
Managed the Voice and Email Support Project for United Airlines (www.unitedairlines.com)
Provide L1 and L2 Support for end users (employees of UAL)
Trained the Support Team in SumTotal LMS and Kayako Ticketing System
Managing Domains, Organizations, Audience Types, Online Content etc
Assisting Managers within the Organization with Report requirements, Managing Compliance etc.,
Project 2 : Helpdesk (L1 support)
Managed the Voice and Email Support Project for United Airlines SSgA (www.ssga.com)
Help the Financial Advisors with Navigational issues, Content issues, CE Credit issues,
Responsible for client Communication, Adherence to SLA, Provide Training for new Team Members, Monitoring Team's productivity, Handling Quality Issues
Project 3: Learning Administration
Managed the Training Coordination process for SLB (www.slb.com)
Create / Manage Courses,
Create / Manage Offerings,
Waitlist Management,
Create / Manage Surveys,
Create / Manage Assessments,
Provide required Reports
Project 4: Learning Administration
Managed the Training Coordination process for EMC2
Create / Manage Courses,
Create / Manage Offerings,
Waitlist Management,
Create / Manage Certificates,
Provide required Reports
Patient Registration, Charge Entry, Cash Posting
Billing Softwares
Kolaterm, Signature, Medical Manager, Health Pack (HP), Prime Clinic
Specialties Worked
Podiatry, Cardiology, OBGYN, Neurology, Internal Medicine, Plastic Surgery, Gynecology, Physical Therapy, Oncology, Pediatrics etc
Participate in requirement gathering workshops along with the Stakeholders and Business Heads
Preparing Solution Design Document and related Project Documents.
Application Configuration
Data Integration
Go-Live Support
LMS Administration / Post Go-live Support.
Successfully Implemented SuccessFactors LMS for the below clients:
Reputed Airlines, Malaysia
Telecom Gaint, India
Reputed Logistic Comany (Australia)
Reputed Training Company, Thailand
Understand Clients requirements (customization), Coordinate with the Centralized Technical Team, get things done and implement the changes in LMS accordingly.
Assist in applying Patches in LMS
Coordinate with the Centralized Team to resolve any Technical issues
Functional Customization
UI Customization
Domains, Organization, Job Positions, Job Locations, Resources, Catalogs, Subject Areas, etc
Notifications
Content Management
Testing of Online Courses (SCROM/AICC) from multiple vendors
Uploading Online Course Contents in Content Server
Publishing Online Courses in LMS
Creating AICC / SCORM courses using Elicitus
Create / Manage Assessments
Helpdesk Activities
Resolve Navigational Queries of Users
Resolve Functional Queries
Resolve any Content related Issues
Basic Technical Support to end-users
Training Coordination
Assist in Training Needs Analysis
Assist in Publishing the Training Calendar
Coordination with Training Vendors for External Programs
Facilitate Class Room Trainings
Coordinate with external vendors & SME in developing online courses
Schedule ILT Classes both Internal / External
Create / Publish Online Courses in LMS
Create / Assign Curricula
Coordinate with Content Vendors
Create Surveys / Assessments
Managing / Analyze Course Feedbacks and Surveys
Provide LMS Functional Training
Reporting
Online Usage Reports
Quarterly / Yearly Training Reports
Assessment / Survey Reports
Custom Reports etc.,
Part of Shared Services Team - Global Learning & Development
Transitioning / Process Migration of new training coordination portfolios from Onsite Locations to Offshore.
Managing Training Coordination Procresses -Class / Course Creation, Roster Management, Shipment Marking, Transcript Management, Managing Surveys/Evaluations,
Managing System Admin Requests (Managing Users, Resources, Security Roles, Domains, Assessments, Proxy Manager requests, Group Admin requests etc)
Managing L3 support team for troubled tickets
Meeting SLAs
Project 2 : Knowledge Management
Transition of Knowledge Management Process from Onsite to Offshore Location
Work Allocation to Team Members
Manage the Content Authoring teams
Managing Creation / Maintenance of Knowledge Concepts / Objects (Issues, Products, Causes &Solutions) using KNOVA Architect (eKMS Tool)
Manage Quality checking Teams for Knowledge Objects Created
Consolidating Team’s Data after work is complete and upload consolidated Data in the Sharepoint website
Maintaining / Updating Project Trackers
Weekly status meetings with the client
Generate Invoices
Transitioned one Medical Billing Projects from PDS (www.pdsmedical.com), San Diego
Transitioned one Medical Billing Project from Adds Up Inc (www.addsup.com), Phoenix.
Profile
Transition and Setup Charges & Cash operations for Medical Billing Division
Client Communication, Work Allotment based on TAT, Providing Secondary Level Training for new team members, Monitoring Team's productivity, Handling Quality Issues as per the SLA, Conducting discussions now on the Updates received from the Clients.
Invoicing Clients
Always demonstrated the confidence that is required to lead the organization
Assist in recruitment, train staffs & build materials for each area of business
Interacting with the onsite person regarding transition of New Datasets - Charges / Payment, streamline the process and transfer knowledge to the Team.
Responsible for Customer communication and managing their expectations