Sr Service Lead – Project & Technical Support
City Pharmacy
Total years of experience :31 years, 3 Months
Develop and implement the support strategy across the product portfolio to support the end-users, sales and improve performance, effectiveness and customer satisfaction.
Develop and initiate the proactive / preventive strategies across the projects implementation, delivery, commissioning, testing, start-ups, and documentation for one source reference.
Review products specifications to ensure functional and technical accuracy and meeting tender specifications.
Prepare the budget, schedules and optimize the communication and coordination of workflow and team building.
Interact / communicate with clients, contractors and consultants to refine / review the scopes of projects / specifications.
Inspection of completed installations, maintenance, operations, conformance, specifications and compliance with operational and safety standards.
Design and deliver technical, product and application trainings to end-users and engineers and SOP and relevant documentation.
Study, develop and integrate the medical and lab systems to HIS, LIS and manage and administrate the system for integrity reliability and security.
Support of IT projects in the hospitals, Preparation of documentation and process description, Training, support and user training.
Develop and work with physicians / end user to adapt instrumentation to the specific needs of the physician / end user / the hospital.
Develop, administer and maintain the department’s comprehensive maintenance policies for responsive maintenance, PPM, calibration and life cycle management.
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Maintain and continually update the equipment data on the status of equipment, maintenance history, maintenance requirements and support status and replacement / upgrade schedule of all medical / lab equipment / systems by management system.
Generate service contracts following the end of warranty period for installed base and grow the pool of equipment under service contract.
Monitor and review root-cause analysis, periodic, preventive, predictive, corrective maintenance, checks and schedules.
Ensuring OSHAS (Occupational Health and Safety Standard), institutional / national / international safety / quality / regulatory policies /standards are adhered /complied with at all times.
Prepare a recommended list of spares for essential equipment, inspect and test equipment, devices to ensure compliance with manufacturer’s specification and standards;
Developing In-house and In-Field training and workshop as needed to update field staff on upgrades, technical communications / updates, new equipment and engineering changes.
Conduct evaluation of maintenance projects, tenders, equipment & site survey and its feasibility.
Manage key accounts, priority accounts and designated accounts.
Pre & Post sales services, installation, operation / application training, repair and upgradation for medical imaging systems.
Analyzed break downs, operator error, and client’s feed back and bugs.
Formulated and delivered hardware & software upgrades and retrofits.
Designed developed and delivered the application trainings and support procedure for various clients’ needs.
Coordinated with production, QC, R&D, marketing for new product release and upgrades
Certificate course in Project Management , with 35 hour PDU accredited by PMI Inc, USA.