Data Analyst II
Afiniti
Total years of experience :4 years, 6 Months
Tech Stack: Python, SQL, Excel, Git, Kanban & Jira.
Leading a team in ensuring client reconciliations’ accuracy at above 99% in ON vs OFF cycles of production. (team player)
Assisting clients to derive key business decisions by analyzing variable causality and trends in Agent & Caller’s behavior.
Spearheaded the expansion of a client on the sales queue with the potential to increase revenue by 3x in one year.
Helped the team to automate scripts for data-validity sensors to populate dashboards, reducing 40% monitoring time.
Mentored four new employees, as an Account Lead, across 2 clients and 3 queues to ensure seamless onboarding process.
Tech Stack: Python, Numpy, SQL, Excel, Git & Talend.
Curated meaningful outcome attributions of caller’s data by integrating multiple data feeds to create model-ready datasets.
Engineered 20+ derived variables from various data sources relevant to optimization metrics and KPIs.
Facilitated business teams with Ad Hoc analysis and in production issues across time zones to reduce incidents by 60%.
Transitioned over 2 TB of data due to in-house server migration while ensuring 100% data availability for relevant teams.
Designed dashboards with quantitative and graphical data.
Lead the effort in accumulating user statistics using remote hooks of LoopBack.
Headed up end-to-end tests to ensure the overall app flow.
Relevant Coursework: Information Retrieval, Artificial Intelligence, Data Science, Business Analytics, and Strategic Management.
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