Technical Solutions Rep III & Resource Desk
Hewlett Packard
Total years of experience :7 years, 9 Months
Troubleshooting HP printers
Analyzing the networking requirements of corporate customers and helping them install, configure and maintain their HP printers on complex networks.
Helping system administrators maintain HP printers over their networks, using printer management software.
Troubleshooting HP printer hardware and networking components, which include internal and external print servers and scanner related hardware.
Analyze and recommend parts for hardware failures on printers.
Analyze authorized support providers in troubleshooting HP MFD’s and help them recognize parts causing issues & provide step by step instructions to replace parts.
Created and maintained a local intranet & adding articles to the intranet.
Spoc for New Product Invention(NPI) for Americas support team.
Engage with R&D for issues on NPI products and redeliver the updates to the team.
Interact with level II for hotfixes and elevating case that need level II intervention.
Providing solutions for issues faced by level one technician.
Collate and maintain database for metrics achieved by level 1 technician .
Conducting trainings on NPI’s for team members.
Answering investors’ queries relating to the property they have purchased.
Constantly following on investors payments and collecting them.
Maintaining reports for individual in regards to the property they have purchased and a separate tracker on individual installments due.
Handling customer related queries in property exhibitions.
Maintain computers and troubleshooting issues related to computers and printers.
Troubleshooting operating system issues and application such as Baseline, DataStream and Thomson one.
Analyzing network connectivity issues of server based and web based applications.
Managing system issues of the server through a Citrix connection or guiding the network admin over the phone.
Helping end users and system administrators with installation, configuration and functionality of these softwares.
Responsible for Backup management of Servers database and Restoration.
Installation of Anti-virus and updating the same
Troubleshooting Lexmark printer/MFD software.
Analyzing the networking requirements of corporate customers and helping them install, configure and maintain their Lexmark printers on complex networks.
Helping system administrators maintain Lexmark printers over their networks, using printer management software.
Troubleshooting Lexmark printer hardware and networking components, which include internal and external print servers and scanner related hardware.
Graduation in BCOM from bangalore university