Quote Desk Specialist (Air Freight)
TNT Express
Total years of experience :16 years, 3 Months
• Identify special service opportunities for tailor making of solutions and pricing to meet customer’s distribution needs.
• Following up on with the airlines and agents on requested quotes.
• Negotiation and up selling.
• Developing rate cards and contracts with the vendors and external customers.
• Handling diplomat and time critical shipments.
• Billing administration.
• Maximizing revenue.
• Following up on Export / Import Airfreight shipments.
• Organizing clearance & deliveries for multiple depots and the airports.
• Coordinating with the counter parts to handle XBB shipments.
• Client and supplier relationship management.
• A proven track record in sales and business development.
September 2013 to Date
Employer TNT Express UAE Unite Arab Emirates - Dubai
Designation Quote Desk Officer - Business Solution Department
Duration Continue
Description
• Providing competitive quotes within very short time frames
• Converting Quotes into actual revenue by regular and timely follow up.
• Improvement of revenue quality by up selling.
• Identify special service opportunities and pass them over to the special services team for tailor making of solutions and pricing to meet customer's distribution needs.
• Chasing sales quotes
• Hitting daily sales targets
• Maintaining good customer relations
• Answering customers telephone queries
• Producing reports
• Growing the business
• Maintaining client records
• Ensuring customers are charged the correct price for the service provided.
May 2012- to Sep 2013
Employer TNT Express UAE Unite Arab Emirates - Dubai
Designation Customer Service Agent - Frontline
Duration 1 Year 3 Months
Description
• Providing excellent customer support, resolution of customer's queries, conversation with customers on phone calls and email
• Placing bookings/ Track and Trace of the shipments and Follow up on all inbound and out bound domestic and cross boarder bookings.
• Developing and provide data and quality review to senior management team.
• Handling escalations
• Handling the Customer Service Generic ID which includes customers' complaints inquiries, follow ups, and updates.
• Organizing trainings for new team members about administration work, policies, and systems usage.
March 2011 to April 2012
Employer Warid Telecom (Pvt) Ltd
Duration 3 years
Designation Customer Service Executive
Description
• Responded to inbound service calls in a fast-paced, high-volume call center
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Check to ensure that appropriate changes were made to resolve customers' problems.
• Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
• Accountable for the operational excellence and efficiency of the call centre including, achieving KPI (Key Performance Indicators)
• Standards set by the Branch Manager, ensuring that quality of service is maintained, and that Branch financial objectives are met.
• Coordination with all franchise coordinator regarding the Franchise Training needs & assessments. Providing online technical & product support to all franchises, Business centers, Affinity Partners & corporate customer services.
• Providing a wide array of personalized services to our clients on individual basis.
• Ensuring smooth inflow of revenue for the company.