Customer Service Representative
Emirates Driving institute
Total years of experience :40 years, 6 Months
Customer service giving information to the customer about the
procedure.
• File opening for driving license, verify thedocument.
• Scheduling for the driving classes.
• Taking payment fromthe customers throughorbit software.
• Solved students problems regarding process and classes.
• Handling all branch responsibilities and keeping all records and
transactions and payments details.
• Prepare all documentationof branchacross Dubai for RTA ( Road and
Transport Authority)
• Answering incoming calls and assisting customers intheir specific
queries.
• Providing market research for the company and follow up with clients
throughcalls and emails.
• Maintaining a professional and ethical business relationship with the
customer at all time.
• Manage upset customers, conflicts and challenging situations.
• Ensuring that all relevant administrated data is correctly entered in the
system.
• Manage and maintaining training procedures.
• Organizing and manage signal, knowledge, Assessment and Road test
coordinate with Road Transport Authority (RTA)
• Dealing with corporate companies customers and V.I.P customers.
Handling all daily mails and inquiries about products & deliveries.
• Maintain supplies inventory by checking stock to anticipating needed supplies
and placing and expediting orders for supplies.
• Maintained all office files, both electronic and hard copies.
• Organised files, developed spreadsheets, faxed reports and scanned
documents.
• Maintaining Log of theletters and all documents forwarded to the client &
consultants.
• Preparing purchase orderand maintain the log ofthe same.
• Managed office inventory by restocking supplies and placing purchase orders
to maintain adequate stock levels.
• Handle confidential documents ensuring they remainsecure.
• Prepared packages for shipment, pickup and courier services for prompt
delivery to customers.
• Answered inquiries concerning standardized policies, procedures and
regulations.
• Obtain thecertificates and invoice & Delivery note from the Vendor after
delivery
• Follow the policies and procedures of our company
Handled day-to-day store management from floor to warehouse, ensuring
smooth-running retail operations.
• Increased department sales by timeframe through effective staff incentives.
• Optimised stock control to reduce Out of Stocks.
• Responded to customercomplaints and feedback.
• Monitored competitoractivity and offers sales trends, marketing and
merchandising products to meet current customer demands.
• Coordinated strategic merchandise displays and promotional signage,
increasing sales throughspecial offers.
• Maintained competitive edge by proactively monitoring competitor activities
and offers and revising current Standard Operating Procedures
Created detailed sales presentations to communicate product features and
market data.
• Provided pricing information to customers regarding specific products.
• Demonstrated products to show potential customers benefits and
advantages and encourage purchases.
• Increased client base by assessing needs to determine and suggest relevant
product solutions in alignment withclient budgets and schedules.
• Processed credit and debit card payments to complete purchasing
experience.
• Established new customer accounts throughperseverance, dedicated cold
calling and exceptional service.
Completing Documentation related to Registration admissiondischarge and
transfer. (In Patient & Out Patient).
• Assist nurse and physician and their Assistant regarding patient condition.
• Handled patients Surgery appointments.
• Handling cashbilling and insurance billing.
• Financial transactions documents by entering account information
• Keeping records ofpatients queries and complaints.
• Manage petty cash
• Coordinate with Duty manager and prepare payments.
• Filling of all important documents daily in files submitting to concerned
person.
• Handling over cash and card receipts to the concerned person.
• Handling appointments and answering all incoming calls for appointments as
well.
• SupportBilling department improving operations and resolving Patient
issues.
• Perform other related duties as assigned or requested by Management.
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