Manager Charter Sales
Qatar Airways
مجموع سنوات الخبرة :20 years, 1 أشهر
Formulating charter sales and pricing strategy to penetrate market and to increase market share. Engaging top management of clients to create solid and long-lasting business relations. Discussing potential ACMI opportunities with aircraft providers and identifying on going market trend in freight market and taking appropriate actions to capitalise on opportunities. Focusing on business development aspect and identifying new potential markets and brokers through research. Maintaining record of all charter enquiries and quotes to ensure accuracy of data in CRM.
Key Accomplishments:
Successfully exceeded annual sales target for year 2016.
Increased revenue to 15% in 2016 compared to last year.
Increased charter client base approx. 5% in year 2016.
Awarded appreciation certificate from QR management for successful execution of charter flights.
Organised and managed 250+ charter flights in a short period, from June 2017 till Oct 2017
Completed flight checklist before date of ops to make sure payment received and other operational requirements fulfilled. Communicated with other departments and stake holder’s i.e.RM teams, route management, and ops teams to integrate charter opportunities within network. Managed charter activities of other team members to ensure timely response. Planned, executed, and organised sales visits with charter clients periodically. Developed training materials for newly hired sales staff and guiding them in day to day activities. Generated and maintained periodic charter sales reports.
Key Accomplishments:
Acted as core member and supported charter sales director to establish charter department from scratch.
Negotiated a charter flight and sealed a million dollar contract,
Ranked as top sales person in charter department consecutively for 3 years.
Achieved appreciation letter and emails from clients for increased business volume/sales.
-Identifying the new profitable sectors and to take necessary steps to promote them in market.
- Design and implement the routing plans for different agents.
- Provide customized logistic service to different customers based on their needs.
-Bring new business to generate revenue and to achieve quarterly sales target.
-To achieve the assigned export air freight sales target and volume.
-Look after the assigned corporate accounts and ensure that they receive uninterrupted quality service.
- Explore new business opportunities in assigned territory to acquire new corporate clients.
-Keep close liaison and relationship with corporate clients to develop business.
-Explore different market opportunities to acquire new corporate clients & to generate sales.
-Keep follow up on acquired business to ensure service quality.
-Make sure that transit time is meet and percentage of service failures/complains minimized.
-Preparing daily, weekly & monthly sales and market reports.
Updated CRM with daily progress and managed client feedback reports. Negotiated contracts for service agreements with clients and presented express courier, air freight, and sea freight, and warehousing solutions to clients. Created new customer accounts in CRM and provided customer service support to clients in case of service related grievances.
Key Accomplishments:
Increased client base approx. 5% to improve the overall productivity of business.
Achieved assign annual sales target with flying colours.
Maintained and controlled accounts of approx. 150 revenue generating clients.
Assessed local market conditions and identified current and prospective sales opportunities. Provided training, coaching, development, and motivation for personnel. Addressed serious and escalated customer complaints and offer creative solution to satisfy clients. Conducted staff meetings for updates and feedback on key issues. Implemented sales strategies to target specific market segments for maximum results. Promoted various products like post-paid, prepaid, data bundles, and VAS to corporate and local clients.
Key Accomplishments:
Successfully trained customer service and sales teams for outstanding results.
Successfully exceeded assigned sales targets for consecutive two years.
Exceeded revenue goal and turning the branch into a profit centre within a year.
Managed on average catering to the needs of approx. 350 walk-in clients everyday with excellent results.
- Resolve queries & problems of customers after detailed inquiry
- To maintain track of team performance on daily basis.
- Conduct training sessions for existing and newly hired team members.
- Act as a coordinator for completion of pending tasks with other departments.
- Keep track of customer’s request and take in time appropriate action.
Internship
Grade A CGPA 3.18