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Syed Salman Ghani, Customer Service Associate

Syed Salman Ghani

Customer Service Associate·GE Capital-SBI Cards

India

Master's degree, Marketing

Work experience

Total years of experience: 12 years, 8 months

Customer Service Associate

September 2015 - Present

GE Capital-SBI Cards

Gurgaon, India

September 2015 - Present

Company industry:
Banking
Job role:
Customer Service and Call Center

Marketing Executive

June 2014 - October 2014

Multi Global Trading L.L.C.

Dubai, United Arab Emirates

June 2014 - October 2014

• Responsible for generating new leads.
• Responsible for cold calls, fixing appointment.
• Reaching out to new customers and making presentations or pitches outlining the benefits of products/services.
• Responsible for identifying business opportunities by identifying their prospects and evaluating their position in the industry.
• To maintain relationship with clients by providing support, information and guidance.
• Dealing with customers’ inquiries face to face, over the phone or via e-mail.
• Responsible for generating revenue from new and existing clients.
• Understanding the client’s requirements and then customizing the products/services as per their needs.
• Sourcing and managing local as well as overseas suppliers.
• Negotiating the price, payment terms and other delivery and performance-related terms with selected suppliers using applicable negotiation strategies.
• Preparing sales reports by collecting, analyzing, and summarizing information.

Company industry:
Advertising
Job role:
Marketing and PR

Sr. Manager- Business Development(Corporate Sales)

February 2013 - January 2014

Ceasefire Industries Ltd.

Delhi, India

February 2013 - January 2014

• Handled job profile with lead generation, business development, client management, negotiation with clients and sales team management.
• Preparing monthly sales reports and reporting to Sales Director.
• Responsible for generating revenue from new and existing clients.
• Direct client interaction and handling their product related queries.
• Responsible for conducting fire safety drills for the client.

Company industry:
Safety & Environment
Job role:
Marketing and PR

Customer Care Executive

June 2008 - November 2008

Smart Tele Systems Pvt. Ltd.

Lucknow, India

June 2008 - November 2008

Company industry:
Telemarketing
Job role:
Sales

Education

Doon Business School

June 2013

June 2013

Master's degree, Marketing

India

Awadh University

January 2011

January 2011

Bachelor's degree, Commerce

India

St Anthony's Sr. Sec. School

March 2005

March 2005

High school or equivalent, Science

India

Bayt.com tests

IQ Test

Administrative and Support Service

Skills

Leadership Capabilities
Expert
Leadership Capabilities
Expert
Communication Skills
Expert
Communication Skills
Expert
Sales
Expert
Sales
Expert
Leadership Skills
Beginner
Leadership Skills
Beginner
Communication Skills
Intermediate
Communication Skills
Intermediate
Leadership Capabilities
Expert
Leadership Capabilities
Expert
Sales
Expert
Sales
Expert

Languages

Hindi

Native Speaker

English

Expert

Training and Certifications

Training
Internship
SBI Cards
Jun 2012

Hobbies and interests

Movies
Cricket