Assistant Manager IT
Polanis Pvt. Ltd.
Total years of experience :18 years, 3 Months
• Manage all components of project internal and external IT networks, including but not limited to design, deployment, testing, installation and configuration of project network and workstations Overseeing and Managing Widows
• Working on B2B and B2C online portal for hotel, airlines, holiday packages online bookings
• Working on companies websites for social media content management and creation
• Working on a company website to manage content
• Running paid campaign for social media page
• Keeping a strict check on website’s monthly SEO performance and preparing relevant, understandable, and well-designed SEO reports
• Manage, troubleshoot and oversee email services on (Microsoft Office 365)
• System and Network Infrastructure Management (LAN/WAN, VPN & Wireless network,
• Responsibility of Procurement and maintain Inventory and Stock
• Running helpdesk with smooth transaction minimum downtime.
Data Center Management which includes security & maintenance
• Configure and maintain Cisco/HP network Switches VLANs, port security, port mirroring
• Setting budget and procurement of all IT products software/hardware both
• Supervised IT Technical staff to make system work effectively and efficiently
• Manage, troubleshoot and oversee of all servers and Server application maintenance such as Kaspersky Antivirus
• Maintaining regular contact with all airline managers/staff
• Monitoring account performance and implementing new strategies to maximize profitability
• Effectively interacting with other departments and keeping abreast of issues affecting the market, industry and collecting competitor intelligence
• Uses combinations of strong technology skills and business acumen to provide analysis, definition and direction to IT-related development
• Process documentation and prepare reports relating to personnel activities (staffing, recruitment, training, grievances, performance evaluations etc)
• Staff training on IT applications
Gained experience on Avaya, Cisco, Microsoft, Linksys Platform and GSM Gateways (Voice/Data); in-depth knowledge of GDS Sabre and Galileo/Travel Port
Role:
• Planned & implemented projects within branches in Pakistan including data center establishment, compliance enforcement and SOP
• Liaised with departmental teams belonging to different domains of travel services
• Assigned relevant tasks and finalized client submission of projects
• Configured new & existing network systems and hardware
• Spearheaded installation & maintenance of anti-virus, firewall and security
• Administered Server HP Proliant & Dell Power Edge
• Managed wireless access points and configuration
• Updated all AEG servers and completed health check of all servers on daily basis
• Monitored AEG internet links of all locations and steered corrective measures in case of failure & problems
• Led 4 websites of AEG and updated website as per requirement
• Led procurement of laptops, printers, scanners and different IT related products
• Maintained visa application for:
o Dubai and providing price update of visas on Dubai visa website & generated MIS on EDNRD / internal software for visa
o French Visa and providing website update in case of any new requirement given by French Embassy
Highlights:
• Organized trainings for staff on productivity software and proprietary applications
• Led a team of 15 members, allocated resources among team members and guided team during the project
• Managed to 99% network uptime on all the critical services for 2015
• Developed SOP and streamlined workflow & created team work environment to enhance productivity
Projects Incorporated:
• Deployment of IBM Lotus Notes version 8.5. Migration of 250 IBM Lotus Notes e-mail accounts from version 8.5 to 9
• Migration of 150 domain users from Windows Server 2008 to 2012
Procurement & deployment of Avaya IP Office with capabilities of IVR (self-service), call recordings, historical reports, call management and integrated with Sales Force CRM
• Migration of AEG Travel Head Office exchange with more than 110 Analog extensions and nearly 55 digital extensions with Active & Standby CMS (Call Management System), Interactive Voice Response (IVR) System and Contact Centre
• Performed QC of calls, e-mails & chats and listened calls & rated them accordingly on monthly & weekly basis
• Migration of major business applications Power Suite integrated with airline front-end GDS system sabre
• Supervised activities of Customer Service Department for US Visa including service delivery & call centre operations
• Generated invoices on monthly basis and sent invoice to CGI federal Inc. for processing, maintained records of customer applied for US Visa, monthly and weekly meeting on skype with CGI Federal team in US
Highlights:
• Bagged Recognition Letters from AEG Travel Services (American Express Global Business Travel)
• Led servicing of US Visa Information Services Department and maintained SLA with CGI Federal in 2015
• Established call centre operations for US Visa services in Karachi & Islamabad in 2014
• Successful deployed back office solution for travel services GDS “Power Suite” in 2012
• Completed IT & administration projects in 2011
Role:
• Successfully:
o Signed SLA’s with different vendors and saved 1.5 million in monetary terms
o Maintained over 15 servers with full responsibility for 100% system uptime
o Set-up and maintained LAN connectivity & wireless networks
• Managed network hardware including servers, routers & other computer devices
• Liaised & deployed server updates and preventative maintenance with limited downtime
• Integrated old systems & databases with new software applications and advanced technology
• Provided IT support including hardware troubleshooting, backup & recovery, email communication and application support
Highlights:
• Bagged recognition letter from Professional Employer for excellent job performance in 2010
Role:
• Managed issues of wired & wireless LAN and other networking components
• Set-up and led maintenance of networking equipment with focus on Microsoft products
• Spearheaded maintenance of servers, computers, installation of interface cards, set-up network printers, network monitoring, VOIP, research & development and other peripherals
Highlights:
• Implemented network infrastructure upgrades which resulted operational efficiency
• Provided fast, reliable & prominent solutions for network issues and swift internet services, while interacting with many levels of management to clients in U.S (California & Texas)
• Successfully deployed, configured & administered Nomadix, IP3 and Zyxel gateway devices in Sheraton, Palo Alto, Holiday Inn, Hyatt San Jose, Radisson Hotels, Dallas in Holiday Inn and Western Palo Alto in California, Houstan Taxes
• Bagged Certificate of recognition for outstanding performance including achievement of highest number of tickets
Degree attested from HEC and MOFA Government of Pakistan, UAE Embassy
Microsoft Certified Technology Specialist. "Vista Client"
Microsoft Certified me as a MCP"Microsoft Certified professional"
Degree is Attested from HEC and MOFA Pakistan, UAE Embassy
Intermediate Pre Engineering