Team Leader
Emirates Group (DNATA)
Total years of experience :12 years, 8 Months
To assist in the provision of an efficient and effective caretaking and cleaning services and quality in aircraft.
Currently working as a Assistant Manager with Blue Wing Rent A Car L.L.C.
(Oct- 2011 to Present)
• Mathematical ability to work out budgets and understand sales figures.
• Ability to understand what customer wants.
• Business sense and negotiation skills.
• Ability to work well in a team.
• To be well organized and good at planning.
• Good written and spoken communication skills.
• Ability to cope with the pressure of fast-paced work.
• And worked in a different area's like Accounting, Marketing, Tele-Marketing, Sales, Customer service.
• Maintain records related to sales.
• Greet customers and ascertain what each customer wants or needs.
• Performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
• Watch for and recognize security risks and thefts, and know how to prevent or handle these situations
• Maintaining and developing relationships with existing customers via meetings, telephone calls and Email.
Administration
• Act as the point of contact on administration matters; ensure smooth functioning of the department in handling day-to-day transactions.
• Attend to general inquiries and provide information on company services; excellent customer service through prompt resolution of issues and concerns.
• Preserve proper records of incoming and outgoing correspondence, file documents and letters systematically, and keep all assigned files up-to-date. Uphold confidentiality.
• Coordinate and work cooperatively with government departments, police authorities, labour, and ministries; complete all formalities related to trade license, visa processing. immigration and municipality.
• Recommend policies-procedures and ensure adherence with relevant local and immigration laws.
• Provide clerical and administrative support in an effective and efficient manner.
• Liaise and coordinate with internal and external parties for events, meetings, travel arrangements.
• Maintain rapport and professional relations at all times.
Customer Service
• Consult with customers by telephone or in person to provide information about products and services, update details, cancel accounts, or to obtain details of complaints.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Determine charges for services requested, collect payments, or arrange invoices.
• Refer unresolved customer grievances to designated departments for further investigation.
• Obtain and examine relevant information to assess validity of complaints and to determine possible causes.
• Provide first class customer experience resulting to customer satisfaction, loyalty and retention.
• Contribute to the establishment and development of the organization's goodwill - reputation
• Bachelor of Business Administration (BBA Hon's) University of Kohat. • Intermediate in Engineering (F.B.I.S.E Kohat) Major Subject of the Dégrée: • Financial Accounting • Cost Accounting • Marketing • Management • Strategic Management, Project Management • Sales Management & Advertisement • Business Finance, Financial Management • Human Behavior, Organizational Behavior • HRM • Consumer behavior, Strategic Marketing • Micro & Macro Economics • Entrepreneurship • Business & Inferential Statistics • Management Information Systems • E Business • Money & Banking • Business Communication Skills • Business Ethics • Logic
