Sales Manager
Crystal Plaza Hotel
Total years of experience :9 years, 3 Months
Oversee revenue management and distribution strategy of the hotel and manage day to day yield operations.
Daily pick-up analysis, strategy adjustments and reporting.
Perform competitive benchmark studies and follow market trends.
Create and maintain a 13 month rolling demand calendar.
Create and develop pricing strategies in conjunction with the individuality of each hotel.
Provide weekly dynamic forecast of expected results, variances and budget comparisons.
Manage and oversee strategy for all 3rd party distribution
Responsible for assessing, analysing and pricing group business strategies
Analyze overall monthly hotel performance and provide summary report with recommendations to improve long term strategies.
Ensure all related systems are configured correctly, validated and working to full capacity
Oversee and audit the standards and operations of the reservations department.
Ensure web site booking process is maintained up-to-date and functional.
Ensure hotel personnel is fully competent in the use of all systems
Work in liaison with hotel sales and reservations departments as a team.
Regularly check the input and the quality of data (segmentation, denials tracking, etc…)points.
Conduct quarterly property performance review and develop strategic and tactical action
Responsible for best practice standards to include: competitor analysis; environmental scanning; market modeling; distribution yield management; business mix yield management; length of stay yield management; inventory availability by channel; pricing control and new pricing concepts
Evaluate performance of distribution partners and contracted rates (OTA, FIT, tour operator, corporate, consortia, crew, groups, etc…).
Reduce the cost of distribution by finding new less expensive means of delivering business
Prepare outline for and support the annual revenue budget process.
Inspire Hotel’s HODs to further embed a revenue management culture.
Advice and coach the client in other operational areas.
Visit the hotels to get first-hand knowledge of all revenue management issues and other key areas.
Any other reasonable requests made by management.
Sales Executive Corporate/Leisure
Rayan Hotel - Sharjah
April 2017 to January 2019
Sales Executive
Key Resposibilities Include:
Contacts representatives of government, business, associations, and social groups to solicit business for hotel, motel, or resort: Reviews information on sales meetings, conventions, training classes, overnight travel, and other functions held by organization members to select prospective customers for hotel services.
Calls on prospects to solicit business, analyzes requirements of function, outlines available hotel facilities and services offered, and quotes prices.
Verify reservations by letter, or draws up contract and obtains signatures.
Confer with customer and hotel department heads to plan function details, such as space requirements, publicity, time schedule, food service, and decorations.
serve as convention advisor or coordinator during function to minimize confusion and resolve problems, such as space adjustment and need for additional equipment.
Select and release hotel publicity.
Prepare and mail advance brochures to prospective customers.
Contacts representatives of government, business, associations, and social groups to solicit business for hotel, motel, or resort: Reviews information on sales meetings, conventions, training classes, overnight travel, and other functions held by organization members to select prospective customers for hotel services.
Calls on prospects to solicit business, analyzes requirements of function, outlines available hotel facilities and services offered, and quotes prices.
Verify reservations by letter, or draws up contract and obtains signatures.
Confer with customer and hotel department heads to plan function details, such as space requirements, publicity, time schedule, food service, and decorations.
serve as convention advisor or coordinator during function to minimize confusion and resolve problems, such as space adjustment and need for additional equipment.
Select and release hotel publicity.
Prepare and mail advance brochures to prospective customers.
Key responsibilities includes:
Register and room all guest arrivals according to established procedures
• Perform check in, check out and room change procedures and ensure all data are accurately entered into the hotel system
• Maintain cashier float and ensure accurate daily report of all money received
• Cash hotel guests' personal and travelers checks and assist with currency exchange
• Keep abreast of all modifications to accounting policies and procedures
• Attend to guests' request of using the service of safety box at all times
• Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and also Hotels Group Loyalty programs
• Attend to guest's complaints, inquiries and requests, refer problems to supervisor/Assistant Manager if he/she unable to assist
• Is familiar with other Raffles properties so that guest indicating any next destination on the registration card can be "sold" an onward booking to another Raffles property
• Ensure that the guests depart the hotel with a positive impression of hotel service
• Perform the audit balances and prepare all reports for audit in an orderly fashion
• When on night shift, check night report, prepare morning report and prepare all necessary forms for guest arrivals
• Maintain comprehensive knowledge of standard reservation procedures
• Maintain exemplary department standards of behavior and appearance and attitude
• Ensure front desk work area is kept clean and in an orderly
Got Good Grip On Journalism,Education and Geography Subjects
Pre-Engineering Subjects i-e chemistry,mathematics and physics
HTML,CSS,Adobe Photoshop
The course imparts substantial knowledge about sales and marketing, financial management, human resource management, hotel and catering law, property management, entrepreneurship development etc. The syllabus aims to provide both theoretical and practice knowledge.
courses: Certifications Office automation
Courses: Matric certifications Biology,Physics,Mathematics,Chemistry