syed yasar

Senior Technical Support at Nvidia.

• India
• January 2022 to November 2023

Working at the SW-GPU Department at NVIDIA Bangalore Development Centre covering USA, UK, India, and Singapore Oracle Service Now, Live Chat support Email and Call Support Providing Assistance to end-users on various issues, including desktop support, Windows, Apple OS, new hardware deployment, Android gaming devices (SHIELD), Game streaming, VR Oculus, video wall setups, gaming performance, technical bugs, and driver-related issues. Proficient in operating systems such as Windows, with basic knowledge of Linux, macOS, Microsoft Office Suite, SharePoint, Exchange, Cisco Webex, Jabber, and AnyConnect VPN. Specialized in software support, bug reporting, and remote assistance/RMA management. Analyzed and processed RMA for NVIDIA-designed hardware, gathering crucial information from clients and identifying areas for improvement. Excellence in customer service by promptly resolving tickets and addressing trending issues on the NVIDIA forum.