Head of PMO, Digital Automation and Malls Business Vertical
EMAAR
Total years of experience :23 years, 4 Months
Heading the PMO across the technology function for managing the portfolio of 300+ projects in a year with an annual budget excedding AED 200M. Product development for a portfolio management application for Dubai and international operations.
Leading PMO for major transformation programs like Oracle Fusion and SalesForce lightening upgrade. Including international group consolidation of both platfoms.
Managed the Digital automation practice across the group (Properties, Development, Entertainment, Hospitality & Malls) to identify opportunities, re-engineer the processes, build the business case, deliver the project, and monitor the business benefits realization.
Managing existing enterprise applications portfolio like Yardi, IBM FileNet, IBM BPM Low Code platform (Case Management & Lombardi), IBM Maximo, Kofax, Automation Anywhere, DocuSign & Circularo for Digital Signatures, B2B portals and Mobile applications.
Leading the Malls business vertical for all their technological needs and assistance in the digital strategy roadmap.
Budget management (CAPEX/OPEX) of around AED +40M across the applications portfolio, monitoring of KPI and people management of 40+ team members.
Established the center of excellence for Intelligent & Cognitive Automation Practice across the Group. Technology spectrum to include Digital Workflow Automation (IBM Lombardi), RPA tool for Digital Workforce (Blue Prism), Machine Learning & Artificial Intelligence for data extraction.
Groupwide consolidation of RPA platforms, Blue Prism & UI Path to Automation Anywhere. The decision was taken to reduce cost, concolidate and the superior capabilities of AA platform.
Implementation of TIBCO (Spot Fire, Business Works, Stream Base & Live View) for the key process's visibility for the management.
Cloud modernization of on-premises applications to either SAAS or PAAS environments to reduce cost and increasing flexibility for scaling the applications.
Managed the in-house developed product for EMAAR Community Management for the internal business functions and B2C customers. Delivered multiple enhancement sprints for the revamping of UI/UX and product backlog.
Managed the Enterprise Digital products for the internal customers for the product backlog and enhancements. Products included universal approval HUB, unit snagging, site inspections, workflows automations and other products both for Dubai and the international footprint of EMAAR.
Achieved substantial savings for business in re-aligning existing resources by re-engineering & automating business processes. Achieved annual savings of 40k man-hours across the group by automating customer-centric & operational processes. This resulted in millions of hard dollar savings in workforce consolidation, increased efficiency and error reduction.
Established the agile practices to execute projects by adapting SCRUM methodology. This included agile coaching, training of teams and implementation of DevOps across the portfolio. Established the partner network for quick & agile delivery using on-shore, off-shore and near-shore resources model for optimizing cost and speed of delivery.
Played a key role in managed services contract (MSP) with third party service provider to outsource the application operations in India.
Budget management (CAPEX/OPEX) of around AED +50M across the applications portfolio, monitoring of KPI and people management of 90+ team members.
Delivered major ERP transformation to migrate the core Malls ERP platform from Oracle EBS to Yardi; the scope included business process re-engineering, solution architecture, data migration and change management. Business functions involved leasing, asset management, retail relationship, retail design and finance.
Handled new requirements for business units, which were either impacting revenue growth or operational efficiency. Delivered 100+ fully automated processes with complete Digital customer journey from beginning till end.
Set up the Centre of Excellence of Enterprise Applications like Yardi Leasing Application, Google Search Appliance, Microsoft Power BI, BIM (ArchiCAD), Digital Signatures (DocuSign) and E-Services for Prospects & Tenants.
Budget management (CAPEX/OPEX) of around AED +40M across the applications portfolio, monitoring of KPI and people management of 35+ team members.
Delivered major ERP transformation to migrate EMAAR Retail from legacy EMBED System to Microsoft Navision and consolidate At the Top to unified application setup. This included back-office operations like warehouse, finance, cash handling and operations (Merchandising, Inventory Management, Warehouse Management, BI for Dynamics & Sales). The sales channels for selling merchandise for all the attractions across the EMAAR Retail Group.
Set up the Centre of Excellence (COE) of Enterprise Applications like Enterprise Content Management (IBM/FileNet), Kofax, IBM BPM (IBM/Case Manager), Maximo (EAM) and Automated Sales Data Capture from Retailers POS Machines.
Managed the enterprise application's portfolio for projects and application operations. Projects included Automation, ERP, Mobile Applications, Malls operational applications like footfall (Delopt) & traffic pattern analysis systems (Aiselabs), Point of Sales Integration System for revenue collection in Malls and Burj Khalifa security & customer-centric applications.
Re-implementation of existing platforms as per best practices like E-Learning Platform (BSS Online) & Incident Management Application (Perspective). Product evaluations for new requirements or to replace the existing systems which are end of life.
Budget management (CAPEX/OPEX) of around AED +30M across the applications portfolio, monitoring of KPI and people management of 20+ team members.
Primary responsibilities included managing the Project Management Office (PMO) and establishing processes, policies and controls for the projects portfolio. Handling a portfolio of projects worth AED 25 M.
Managed the enterprise-wide programs & projects portfolio, which included tracking and reporting on the portfolio overall health. Communication with stakeholders in case of intervention required for any resolution management.
Responsibilities included monthly portfolio reporting to the senior management and highlighting any risks, which had either materialized or could materialize.
Audits of the completed projects to make sure that relevant data is adequately captured and archived. Lesson learned archival and proper closure of the project before handing over to the operations.
Managed projects end to end life cycle from initiation to delivery. Market segments included Governments, Semi-Government, Banks, Oil & Gas and Property Developers.
Creating all the project related documentation, including planning, scoping, resource management, monitoring and risk management.
Reporting the project progress and key performance indicators to keep all stakeholders informed.
Performed AS-IS studies to analyze the current technological landscape in order to recommend the To-Be state. Responsibilities included product recommendation, technical architecture, To-be processes and technical requirements.
Working as a consultant for new opportunities with the pre-sales team. Played a crucial role in converting leads to strategic accounts for the group. Lead multidisciplinary teams from Pre-Sales to Projects Delivery.
Analyzing the RFI & RFP documents and preparation of the bid responses.
Delivering presentations & products demo's to customers as part of the pre-sales cycle or the bid submission process.
Performed business analysis for information management & process automation projects in multidisciplinary business functions and industries.
Project management & IT support provided for Centralization project to centralize applications, infrastructure and staffing in Dubai from Karachi, Dhaka, Cairo, New York, London, Hong Kong & Mumbai.
Developed SOP's, BCP (Business Contingency Planning) & DRP (Disaster Recovery Plan) for the overseas branches to be centralized.
Lead the Temenos Globus system's unification from (New York, London, Hong Kong & Mumbai) to Dubai. The scope included process mapping, infrastructure alignment, data migration, user training, UAT and production roll-out
Lead a traffic re-engineering project to minimize the impact of the applications on the WAN connection bandwidth, especially the document imaging solution.
Implementation of a complaint logging system to manage service tickets from 1, 500+ correspondent banks worldwide & 14 overseas branches to manage the logging, assignment, resolution and building of knowledge database.
Provided first hand support for all the systems-related inquiries for 150+ users on applications like Risk Management System, SWIFT, Bank to Bank (Banksys), Temenos GLOBUS, Mosaic, OpenText HummingBird DMS & Export Bill Collections System.
Reporting of compliance issues to the Risk management division on a monthly basis and monitoring the implementation of recommendations.
Global deployment of EDMS (Electronic Documentation Management System) for information management both locally & globally.
Implementation of a Call Management Solution integrated with CRM & PABX for assisting relationship mangers in planning calls & follow ups with customers.
Revamping of correspondent banking website in terms of content and UI/UX.
Migration from paper-based faxes to Captaris Right Fax including distribution workflows for inward or outward faxes.
Data analysis on data generated from business applications for planning, marketing and operational purposes.
Identifying opportunities for automation and building business cases. Self-developed a Microsoft Access based application for asset management in the business unit.
Restructuring of "WeDare" staff suggestion scheme & re-designing the application. Re-invented the scheme with re-branding "Eureka".
Responsibilities included follow-up for evaluation and implementations of the suggestions.
Designing web-based quizzes and surveys for trainers.
Providing analytics & insights into the staff suggestion scheme data for quality & forecasting purposes.
Provided support for analytics & insights for the compensation and benefits data for market benchmarking.
Assisting the senior business analyst in the process design workshops, process mapping and related documentation creation & maintenance.
Project management of the FoxPro-based staff suggestion scheme migration to a web-based application.
Member of the project management team for the first website launched to establish the bank's online presence. Responsibilities included product backlog management and also tracking the resolution of defects reported by business users.
Managing the staff suggestion scheme (WeDare) and providing the application & functional support across the bank. Responsibilities included follow-up for evaluation and implementations of the suggestions.
Providing analytics & insights into the staff suggestion scheme data for quality & forecasting purposes.
Editor of the monthly quality magazine (Quality Matters) designing HTML newsletter & circulation.
Thesis focus on Digital Transformational Hyper-Automation Technologies like Process Minning, Low Code BPM, RPA, Machine Learning and AI
Focus on AMAZON AWS, Microsoft AZURE & Google GCP.
Research in Digital Business
Focus on Global Business, Strategy & Leadership.
Focus on Program & Project Management.
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