Hospital Administrator
NMC Healthcare
Total years of experience :14 years, 4 Months
Achieved 90-95% budgeted revenue and EBIDTA targets despite challenging market situation due to pandemic in 2021 and 2022.
Successfully led a host of operational efficiency projects in the hospital to enhance revenue generation and achieve cost reduction across the departments.
Increased the average revenue per patient by 3-5% through identifying potential revenue leakages due to lack of proper physician documentation, incorrect coding, delayed discharges and use of high-cost consumables and medication.
Decreased the spend on outsourcing of laboratory tests by 15-20% through maximizing the utilization of internal testing capabilities and centralization of laboratory at Royal Hospital for all the high-volume tests from across NMC Abu Dhabi facilities.
Implemented corrective measures to minimize revenue leakages due to long waiting times in Pharmacy, Laboratory and Radiology. This resulted in overall revenue leakage reduction of over 20%.
Identified and worked on cost-reduction and department-wise profitability measures across multiple surgical departments and was able to achieve significant reduction of 13-15% in overall consumable expenses at Royal Hospital.
Enhanced the Operating Theatre utilization by optimizing the scheduling, prioritizing high-value elective surgeries, and working with cross-functional team of RCM, Case Managers, and billing stakeholders to minimize DRG variances by 8-10%.
Increased the outpatient volumes by 3-5% by streamlining the physician scheduling and appointments system.
Appointed as the Interim Hospital Administrator for NMC Royal Women's Hospital for a period of one year.
Commissioned a 16-bed long-term care unit for women and children at Royal Women’s Hospital.
Led the DOH Ranking Audit and achieved a formidable score of 99.14%.
Led the team for the JCI accreditation survey and was successfully awarded the accreditation certificate.
Worked for the COO and assisted in managing Group level operations of over 100 healthcare facilities.
1. Set up & successfully launched the 25 bedded premium hospital in Bangalore
2. Successfully created the operating processes, systems and manuals
3. Effectively making administrative policies, procedures and regulations for the organization
4. Efficiently managing and coordinating the quality accreditation program (NABH) with the external consultant
5. Proficiently monitoring the project progress and reporting the same to the directors
1. Heading the Operations and ensuring effective execution of hospital activity.
2. Handling different departmental operations to define the routine process activity and optimize operations in accordance with the Standard Operating Procedure.
3. Attaining operational excellence and patient delight by delivering good quality service.
4. Meet revenue targets through internal conversion.
5. Optimum utilization of all resources, budgeting of expenses and preparing daily revenue statement.
6. Facilitate and coordinate internal and external audit.
7. Coordinate with all doctors and Medical Director for clinical management, OT management, quality control and infection control.
8. Nurturing a good team, coordinated departments and motivated staff members.
9. Optimum time management of patient's clinical process.
10. Manage conversion ratio from counselling, doctors and other departments to enhance revenue and value additions.
11. Ensure excellent facilities and comfort of all the patients.
12. Manage complaints, feedback and ensure corrective action for retention of patients.
13. Maintain a good banking system and cash remittances transparently with accountability.
14. Ensure effective inventory and supply chain management.
15. Monitor and manage referred patients and feedback to Marketing team.
16. Operational crisis management.
17. Ensure security and safety of the unit and staff members.
1. Handling different departmental operations (Duty rosters, periodic audits, maintenance, operational excellence, safety procedures etc., ) to define the routine process activity
2. Developing SOPs, service standards & SLA’s and creating staff awareness and sensitization towards NABH accreditation & monitor adherence to all the set policies
3. Dealing with health Insurance, TPA empanelment & ensure excellent relations with all corporate
4. To ensure maintenance activities are taken care within the time, without disturbing the hospital operations
5. Developing Quality Indicators and training programmes for continuous quality improvement
BPO OPERATIONS MANAGEMENT
Dissertation Title: “A study on need assessment and development of a sound internal marketing plan for a selected hospital” – Columbia Asia Hospital, Bangalore.
Cardio-thoracic anaesthesia